Network & Voice Engineer

• May 2023 - Present

Voip Engineer

• Mar 2023 - May 2023

- The assembly and building of intercom and public address solutions and R & D in design. - Configuring and Managing the UCM operations. - Maintain fully functioning external links (phone, internet, fax, etc.) for local and remote employees and remote working, with deadlines for return to uptime, should these services drop. - Ensuring a fully functioning Meeting Room with all technologies performing optimally and meeting the needs of any conferences that take place either between parties within the room and /or external to it. - Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. - Support the Sales Staff by ensuring that there is fully functioning display hardware (including those in the training room etc and those on loan or in demo cases etc.) - Maintain a fully functioning pair of tool cases at, at-all-times, topped up, labeled, and ready to go. - Assist in maintaining a tidy workshop, ongoing works are to be compartmentalized into tubs and all projects are to be labeled with a self-explanatory system of accepting and tracking all projects, etc. - Maintain and optimize the Project Room for peak workflow, keep it free from all superfluous material, with all items labeled, and if not actively being worked on they are to be labeled and stored in non-table areas. Show less

Sr. Voip Network Engineer

• Nov 2021 - Jan 2023

- Provide up to level 2 support to customers’ network problems and escalate it with the internet service provider. - Handling major operations on the Netsapiens PBX. - Managing back-end server configuration such as dial translation, dial permission, UI Config, and Call Routing. - Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. - Applying and Managing SSL certificates for the customers. - Handling GO integrator tools such as NAVA integrations with PBX to use with CRMs. - Handling service desk queries and assigning complaints to the team members. - Monitoring and escalations of international and national traffic along with the carriers and optimizing the routes. - Own each customer case from initial creation to resolution. - Carrier Management for both Retail and Call Centre. - Dealing with call center carrier and customer queries and resolving them as per SLA. - Fix network outages, misconfigurations, and complex networking issues on customers' devices. - Configuring softphone applications on clients’ mobile and computer. - Configuration and management of Cloud IP phones of multiple manufacturers. - Dealing with broadband and leased line queries along with performance and quality management. - Work with engineering and management to diagnose and resolve critical, escalated issues. - Applying and managing router orders delivery to the client end. - Dealing with broadband services such as FTTC, FTTP, ADSL, and SOGEA. - Monitoring and optimizing network performance and resiliency and providing network health and availability reports to management - Handling daily B2B calls to complain and trouble tickets. - Handling Live Chat support services and escalating the issues accordingly. Show less

VOIP Network Engineer

• Aug 2021 - Nov 2021

- Provide up to level 2 support to customers’ network problems and escalate it with the internet service provider. - Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. - Monitoring and escalations of international and national traffic along with the carriers and optimizing the routes. - Own each customer case from initial creation to resolution. - Provisioning and maintenance of O2 and Vodafone SIMs as per the package. - Fix network outages, misconfigurations, and complex networking issues on customers' devices. - Configuring softphone applications on clients’ mobile and computer. - Configuration and management of Cloud IP phones of multiple manufacturers. - Dealing with broadband and leased line queries along with performance and quality management. - Work with engineering and management to diagnose and resolve critical, escalated issues. - Dealing with broadband services such as FTTC, FTTP, ADSL, and SOGEA. - Monitoring and optimizing network performance and resiliency and providing network health and availability reports to management - Handling daily B2B calls to complain and trouble tickets. Show less

Network Operations Center Engineer

• Aug 2019 - Aug 2021

- Provide up to level 1 & 2 support to customers’ network problems and escalated network outage issues. - Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. - Diagnose and troubleshoot switching, storage, and other various network-related issues reported by Cisco Data Centre customers and partners. - Own each customer case from initial creation to resolution. - Deployment and configuration of GPON, and XGSPON links such as FTTC and FTTP. - Network Monitoring and troubleshooting for the FTTC, FTTP, and FTTH fibers from ODN to OLT/ONT - Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices. - Maintenance and troubleshooting of Physical connectivity LAN & WAN links. - Maintenance and troubleshooting of fiber optics and point-to-point Wireless links. - Network monitoring of fiber ring and bus topologies via OP Manager / U 2000 NMS. - Network monitoring of Digital video broadcasting satellite links via iMonitor. - Work with engineering and management to diagnose and resolve critical, escalated issues. - Monitoring and optimizing network performance and resiliency and providing network health and availability reports to management Show less

IT Support Engineer

• May 2019 - Aug 2019

- Installing windows & software for the clients and other departments. - Providing desktop support to the other departments. - Monitoring and installing security cameras. - Managing Vici Dialer and adding leads on the server. - Managing Cisco routers & switches. - Installing windows & software for the clients and other departments. - Providing desktop support to the other departments. - Monitoring and installing security cameras. - Managing Vici Dialer and adding leads on the server. - Managing Cisco routers & switches.

Internship

• Jun 2017 - Jul 2017

Worked in Transmission Department Worked in Transmission Department