Experience

International Luxury Group (ILG of Switzerland AG)

• Switzerland
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Marketplace and Ecommerce coordinator

  • Mar 2021 - Present



Playsmart

• United Arab Emirates
• Manufacturing
• 1 - 100 Employee

• Retail Sales Specialist

  • May 2019 - Mar 2021



Self-employed

• Freelance

  • Jan 2019 - Apr 2019



Atiq Liusie General Trading

• 1 - 100 Employee

• Procurement Manager

  • Jul 2018 - Dec 2018

• Procurement Executive

  • Mar 2018 - Jun 2018



Magrudy Enterprises LLC

• United Arab Emirates
• Retail
• 100 - 200 Employee

• Category Manager

  • Mar 2015 - Mar 2018

  •Conferring with other departments to verify orders •Contacting vendors and evaluating bids offered by suppliers •Aiding with various purchasing procedures •Inventories •Accounts •Proposals and similar preparations •Conferring with other departments to verify orders •Contacting vendors and evaluating bids offered by suppliers •Aiding with various purchasing procedures •Inventories •Accounts •Proposals and similar preparations



Author Solutions, LLC

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Senior Publishing Consultant

  • Jun 2012 - Jan 2015

  •Provide Self Publishing support for starting and publish authors •Categorize and profile author support when it comes to publication of their work •Perform Sales task when in comes to tailor fitting what is necessary for the book •Help turn writers into publish Authors •First line of interaction with starting writers and published authors •Provide Self Publishing support for starting and publish authors •Categorize and profile author support when it comes to publication of their work •Perform Sales task when in comes to tailor fitting what is necessary for the book •Help turn writers into publish Authors •First line of interaction with starting writers and published authors



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Senior Customer Service Representative

  • Aug 2010 - Jul 2012

  •Determines requirements by working with customers. •Answers inquiries by clarifying desired information; researching, locating, and providing information. •Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. •Fulfills requests by clarifying desired information; completing transactions; forwarding requests. •Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. •Maintains call center database by entering information. •Keeps equipment operational by following established procedures; reporting malfunctions. •Updates job knowledge by participating in educational opportunities. •Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Executive

  • Jan 2008 - Jul 2010

  •Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; •Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; •Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; •Diagnose and resolve technical hardware and software issues involving internet connectivity, cable TV issues and landline concerns •Research required information using available resources; •Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; •Redirect problems to appropriate resource; •Accurately process and record call transactions using a computer and designated tracking software; •Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; •Follow up and make scheduled call backs to customers where necessary; •Stay current with system information, changes and updates Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Technical Support Engineer

  • Nov 2005 - Dec 2007

  •Monitor e-mail alerts for problems •Act as the primary POC for all customer concern •Provide support for HP Customer and resolve their issues •Monitor e-mail alerts for problems •Act as the primary POC for all customer concern •Provide support for HP Customer and resolve their issues