Danilo Marques dos Anjos

Analista de Processos de TI SR at Funcional Health Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Uberlândia, Minas Gerais, Brazil, BR
Languages
  • Espanhol Full professional proficiency
Skills

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Credentials

  • ECCE - MICHIGAN LANGUAGE ASSESSMENT
    University of Michigan
    Dec, 2022
    - Nov, 2024
  • SFPC - Scrum Foundation Professional Certificate
    CertiProf
    Dec, 2022
    - Nov, 2024
  • ITIL 4 Foundation
    AXELOS Global Best Practice
    Aug, 2021
    - Nov, 2024
  • DELE B2
    Instituto Cervantes
    Feb, 2021
    - Nov, 2024
  • ISO/IEC 22301- Business Continuity Management System
    eixo
    Oct, 2019
    - Nov, 2024
  • ISO/IEC 27002 - Information Security Standard
    EXIN
    Oct, 2013
    - Nov, 2024
  • ISO/IEC 20000 - International Organization for Standardization - IT Serv. Management
    EXIN
    Jun, 2013
    - Nov, 2024
  • ITIL- Information Technology Infrastructure Library - Foundation
    EXIN
    Jul, 2012
    - Nov, 2024

Experience

  • Funcional Health Tech
    • Brazil
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Analista de Processos de TI SR
      • Jan 2023 - Present

      Gestão de TI com foco em Governança de Tecnologia da Informação, para clientes corporativos. Experiência nas disciplinas de Gerenciamento de Liberação, Mudanças, Problemas, Disponibilidade e Continuidade. Certificado em ISO 20000,27002,22301, Itilv3 Foundation, Itil 4, Diploma de espanhol como lingua extrangeira DELE B2, SFPC Experiências práticas de atuação com enfoque em Governança de TI desde 2016: 1. Manter, criar, atualizar e revisar as politicas, instruções de trabalho dos processos 2. Auxiliar no mapeamentos de processos; 3. Identificar não conformidades e realizar ações corretivas/melhorias; 4. Efetuar treinamentos operacionais frente aos processos; Ger. de Mudanças/Liberação 1. Realizar a análise geral de GMUD´s, geração de relatórios, auditoria de registro das solicitações advindas de times de desenvolvimento e sustentação de aplicações e sustentação de TI; 2. Executar a mitigação de risco e aprovação ou reprovação de Liberações; 3. Planejar / Conduzir / Registrar o CCM, mitigando os riscos e envolvendo as áreas necessárias; Show less

  • Algar Tech
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Governance Analyst
      • Feb 2022 - Dec 2022

      Main developed activities: IT Management focused on IT Governance in corporate clients. Responsible for the following process: Change Management, Problem Management, Release Management Availability and Continuity ManagementOperation: IT Intelligence CoordinationPeriod: February 2022 until December 2022Certified in ISO Standards: 20000,27002, 22301, ITIL 4, ITILv3Spanish Certificate DELE B2 SCRUM-SFPCPractical experience of working with a focus on IT governance since 2016: 1. Maintain, create, update and revise policies, process work instructions 2. Respond to internal and external audits. Experience with external certification bodies (DQS, EY) standards ISO s 9000,14000,20000,27001 and ITGC controls - ISAE 3402; 3. Assist in the mapping of processes; 4. Identify nonconformities and carry out corrective actions/improvements; 5. Perform operational training in front of processes;Change/Release Mngmt1. Perform general analysis of CHN’s, generation of reports, audit of record of analysis of capabilities from CM;2. Perform risk mitigation and approval or disapproval of Releases; 3. Plan / Drive / Register the CAB, mitigating risks and involving the stakeholders;4. Analysis / Response of RFPs linked to CHN’s activation of several CI’s;Problem Mngmt 1. (General analysis of Problem Mngmt Report s, operational workflow management/effectiveness analysis, reporting, audit of recurrence records from Incidents/Events (observability/Capacity Mngmt);Continuity and Availability Mngmt 1. Management of BIA (Business Impact Analysis) correlating data for critical analysis with the Mngmt Risk process 2. Reporting with all CHN’s linked to BCM.3. Maintenance of schedule and execution of BCP’s. 4. Analysis / Response of RFP’s internal clients and prospects. Show less

    • IT Infrastructure Supervisor
      • Feb 2021 - Feb 2022

      Main developed activities: Team management focused on Information Technology Governance, for corporate clients. Responsible for the following process: Change Management, Problem Management, Release Management Availability and Continuity ManagementOperation: IT Intelligence CoordinationPeriod: February 2021 until February 2022.

    • IT Governance Analyst
      • Feb 2016 - Jan 2021

      Main developed activities: IT Management focused on IT Governance in corporate clients. Currently responsible for the following process: Change Management, Problem Management, Release Management Availability and Continuity ManagementOperation: IT Intelligence CoordinationPeriod: February 2016 until February 2021. Practical experience of working with a focus on IT governance since 2016: 1. Maintain, create, update and revise policies, process work instructions 2. Respond to internal and external audits. Experience with external certification bodies (DQS, EY) standards ISO s 9000,14000,20000,27001 and ITGC controls - ISAE 3402; 3. Assist in the mapping of processes; 4. Identify nonconformities and carry out corrective actions/improvements; 5. Perform operational training in front of processes;Change/Release Mngmt1. Perform general analysis of CHN’s, generation of reports, audit of record of analysis of capabilities from CM;2. Perform risk mitigation and approval or disapproval of Releases; 3. Plan / Drive / Register the CAB, mitigating risks and involving the stakeholders;4. Analysis / Response of RFPs linked to CHN’s activation of several CI’s;Problem Mngmt 1. (General analysis of Problem Mngmt Report s, operational workflow management/effectiveness analysis, reporting, audit of recurrence records from Incidents/Events (observability/Capacity Mngmt);Continuity and Availability Mngmt 1. Management of BIA (Business Impact Analysis) correlating data for critical analysis with the Mngmt Risk process 2. Reporting with all CHN’s linked to BCM.3. Maintenance of schedule and execution of BCP’s. 4. Analysis / Response of RFP’s internal clients and prospects. Show less

    • IT Supervisor
      • Sep 2014 - Jan 2016

      Main developed activities: IT Management focused on NOC- Network Operation Center for Corporative Clients.Operation: Service Desk Data Center, NOC Algar TechPeriod: September 2014 until January 2016. Management of Centralized Service Desk teams, focusing on IT Infrastructure Support in the first level, allocated in the following disciplines: Remote Hands and Eyes Support, Windows Support,Linux Support, Networks, Backup and Restore Support,Telecommunications, performing observability and FCR deployment in corporate environments. Show less

    • Junior IT Supervisor
      • Jun 2011 - Sep 2014

      Main developed activities: IT Management focused on Service Desk for Corporative Clients.Operations: Service Desk Data Center, Windows Support, Linux Support, Network Support, Remote Hands and Eyes Support, and Backup & Restore Support.Period: June 2011 until September 2014. Management of Centralized Service Desk teams, focusing on IT Infrastructure Support in the first level, allocated in the following disciplines: Remote Hands and Eyes Support, Windows Support,Linux Support, Networks, Backup and Restore Support,Telecommunications, performing observability and FCR deployment in corporate environments. Show less

    • IT Analyst
      • Jan 2010 - Jun 2011

      Main developed activities: IT Management focused on Service Desk for Corporative Clients.Operation: Prime SupportPeriod: January 2010 until June 2011. Working as an analyst in Service Desk dedicated to Algar Telecom service provider with a focus on technical support of telecom related to Internet products and services for residential and corporate customers.

    • Technical Assistant Service Desk
      • Nov 2005 - Dec 2009

      Algar Telecom Company - Net Super and NetSite - Main developed activities: attendance for residential and business customers focused on Telecommunications Support.Period: November 2005 until December 2009. Working as a Technical Assistant in Service Desk dedicated to Algar Telecom service provider with a focus on technical support of telecom related to Internet products and services for residential and corporate customers.

    • Telemarketing Operator
      • Nov 2004 - Oct 2005

      Customer Service - 103 Algar Telecom Company - Main developed activities: attendance for residential and business customers focused on fixed telephony.Period: November 2004 until October 2005.

  • Novo Sabor Restaurant
    • Administrative Assistant
      • May 2003 - Jul 2004

      Main developed activities: customer service, accounts payable and receivable, issue of invoices, control of cash flow. Period: May 2003 until July 2004. Main developed activities: customer service, accounts payable and receivable, issue of invoices, control of cash flow. Period: May 2003 until July 2004.

Education

  • Faculdade Pitágoras
    Pós Graduação, MBA em Gerenciamento de Projetos
    2012 - 2014
  • UNITRI – Centro Universitário do Triângulo
    Graduação - Ensino Superior, Redes de Computadores
    2009 - 2011

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