SCCM Administrator/Desktop Engineer

• Jul 2010 - Present

Desktop Specialist Consultant

• Mar 2009 - Jul 2010

Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Instruct users in use of equipment and demonstrate remedial action to prevent further technical problems. Assist with Bear Stearns restack and hardware/software merger. Provide technical support and assistance to stock market traders. Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Instruct users in use of equipment and demonstrate remedial action to prevent further technical problems. Assist with Bear Stearns restack and hardware/software merger. Provide technical support and assistance to stock market traders.

Desktop Specialist

• Jun 2007 - Mar 2009

Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies. Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc. User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need. Assist in creation, maintenance, and version control of Workstation/Laptop images using Symantec Ghost. Install and maintain open source Linux solutions for asset tracking and software deployment. Maintain Sage Saleslogix helpdesk ticket requests. Repair and configure Intermec barcode scanner and label devices. Conduct MS Active Directory management and configurations. Install and maintain Windows enterprise and exchange servers. Manage and schedule daily backups using Symantec Backup Exec. Maintain and manage Blackberry Enterprise Server and devices. Conduct onsite infrastructure equipment maintenance and repairs. Install and maintain MS SharePoint Server. Implement MS SQL Stored procedures. Show less

System Technician Consultant

• Mar 2006 - Jun 2007

Configure and troubleshoot laptops and provide training to users upon deployment of new laptops. Interact w/Asset Administrator to track inventory and assist with purchasing PC components, accessories and software. Interact w/Vendors services to resolve major hardware problems with PC's, Printers, Monitors, and Laptops. Perform software installations and configurations on the operating system to interact w/Printers, CDROMs, Monitors, Blackberry devices, scanners and other supported devices such as: modems, and sound cards. Perform installation of standard desktop software (Microsoft Office suite, Novell Groupwise, Norton Antivirus/Norton Utilities, Internet Explorer) and; supported desktop applications used by all the various Departments. Respond to client inquiries concerning PC operation and diagnose hardware and software problems. Recommend or perform remedial action to correct problems and instruct users on use of equipment. Initiate, update and track service calls using Peregrine Systems Service Center 5.1. Assist in coordinating Help Desk activities such as inter-office moves and new user setups with Network Services and Telecommunications Group. Provide status and completion information to manager and users, via voice mail, e-mail, or in-person communication. Show less

Temp Client Systems Technician

• Dec 2005 - Mar 2006

Conducted software and Hardware upgrades. Lotus notes, Seibel Software installation/troubleshooting. Conducted QC/QA procedures on client systems. Conducted data recovery procedures. Participated in New Hardware/Software deployment projects. Conducted software and Hardware upgrades. Lotus notes, Seibel Software installation/troubleshooting. Conducted QC/QA procedures on client systems. Conducted data recovery procedures. Participated in New Hardware/Software deployment projects.

PC/Laptop Technician

• Feb 2005 - Sep 2005

Troubleshoot, repair and rebuild Sony Notebooks. Troubleshoot, repair and rebuild Sony Notebooks.

Systems Intern

• Jun 2004 - Jan 2005

Updated and maintained asset tracking database. Performed and maintained backups of local file servers. HP D530 EVO imaging and configuration. CClink and EVO unit hardware builds and software installation. Work station build, testing, and installations. Hardware inventory management. Updated and maintained asset tracking database. Performed and maintained backups of local file servers. HP D530 EVO imaging and configuration. CClink and EVO unit hardware builds and software installation. Work station build, testing, and installations. Hardware inventory management.