Experience

Keel Team Real Estate Investments

• United States
• Real Estate
• 1 - 100 Employee

• Senior Operations Manager

  • Aug 2022 - Present

  ● Reporting directly to the COO, responsible for managing portfolio of 34 commercial real estate properties ($100M under management) overseeing daily operations and activities, while monitoring expenses, increasing revenue and maximinizing NOI. ● Responsible for people management, training & development of high-performance team, performing the monitoring and direction of activities. ● Analysis and processes’ mapping, failure analysis and elaboration of corrective actions, to contribute… Show more ● Reporting directly to the COO, responsible for managing portfolio of 34 commercial real estate properties ($100M under management) overseeing daily operations and activities, while monitoring expenses, increasing revenue and maximinizing NOI. ● Responsible for people management, training & development of high-performance team, performing the monitoring and direction of activities. ● Analysis and processes’ mapping, failure analysis and elaboration of corrective actions, to contribute to the continuous improvement of the operational flows pertinent to the company's portfolio. ● Responsible for controlling, guiding, and executing tasks that ensure the operational activities’ implementation and projects of more than 2000 units, ensuring that they are in accordance with the planning and policy previously established by the company. ● Budget monitoring (CAPEX / OPEX), focusing on process optimization and cost reduction. ● Administrative routines, document, and file management. ● Preparation of management reports, monitoring of performance indicators and participation in strategic decision making. Main results: (1) Increase in portfolio occupancy capacity by 4.6%. (2) Increase in annual revenues by 42.5%. (3) Decrease in annual expenses by 2.1%. (4) Increase in annual NOI by 37.9%. (5) $11.3M in dividends distributed to investors.

• Operations Manager

  • Aug 2021 - Aug 2022

  Remote ● 09 properties commercial management, ensuring that all activities are executed in accordance with the policies established by the company and aligned with the business strategy. ● Active participation in projects of low, medium, and high complexity, collaborating for the continuous improvement of administrative processes and increased team efficiency. ● Identification of possible failures in financial operations, to contribute to the continuous improvement of operational flows with a… Show more ● 09 properties commercial management, ensuring that all activities are executed in accordance with the policies established by the company and aligned with the business strategy. ● Active participation in projects of low, medium, and high complexity, collaborating for the continuous improvement of administrative processes and increased team efficiency. ● Identification of possible failures in financial operations, to contribute to the continuous improvement of operational flows with a focus on reducing costs and optimizing processes. ● Budget and costs monitoring (CAPEX), contributing to the financial forecast signaling possible deviations. ● Preparation of management reports and monitoring of KPIs (occupation, collection, NOI, among others), performing the presentation of results to senior management to support strategic decision making.

• Acquisition Specialist

  • Aug 2020 - Aug 2021

  Remote ● Responsible for cold call management, negotiation and contract closing. ● Responsible for people management, as well as training and development of high-performance teams, performing the monitoring and activities’ direction. Main results: Generated $2.3M USD in closed deals and $6.7M USD in pipeline.



ZINFI Technologies, Inc.

• Software Development
• 100 - 200 Employee

• Customer Success Manager - AMERICAS

  • Dec 2019 - Aug 2020

  Remote ● Responsible for managing the company's global Fortune 1000 clients (Genesys, Red Hat, 3M, Netscout, UiPath, Hyster Yale, among others). ● Responsible for planning strategies and managing guidelines to promote a quality, and customized service to the client, focusing on their retention, experience, and success, reporting directly to the CEO. ● Working in the division of team’s responsibilities, aiming at the task’s prioritization and processes, to ensure productivity and professional… Show more ● Responsible for managing the company's global Fortune 1000 clients (Genesys, Red Hat, 3M, Netscout, UiPath, Hyster Yale, among others). ● Responsible for planning strategies and managing guidelines to promote a quality, and customized service to the client, focusing on their retention, experience, and success, reporting directly to the CEO. ● Working in the division of team’s responsibilities, aiming at the task’s prioritization and processes, to ensure productivity and professional development of employees. ● Monitoring of failures and action plans’ development, and customized projects focused on continuous improvement and results maximization. ● Monitoring of volumetry and compliance with SLAs through the contracts’ management and up selling opportunities. ● Preparation of reports and monitoring of the area’s indicators, to analyze possible strategies and their decision making.

• Customer Success Manager - LATAM & EMEA

  • Jun 2018 - Dec 2019

  Remote ● Portfolio maintenance (Genesys, Red Hat & Netscout) and their respective business partners, working with after sales aiming at customer loyalty, to ensure greater business profitability. ● Interface with the software area & development, contributing to the provision of the best design practices and product features, aiming at continuous improvement and SaaS solution’s maximum satisfaction. ● Partner onboarding management, training, and QBRs, identifying needs and suggesting… Show more ● Portfolio maintenance (Genesys, Red Hat & Netscout) and their respective business partners, working with after sales aiming at customer loyalty, to ensure greater business profitability. ● Interface with the software area & development, contributing to the provision of the best design practices and product features, aiming at continuous improvement and SaaS solution’s maximum satisfaction. ● Partner onboarding management, training, and QBRs, identifying needs and suggesting solutions. ● working in the commercial area, ensuring full adherence to the company’s legal requirements and procedures. ● Responsible for team management, performing activities of medium to high complexity, involving planning, glide path, evaluation and techniques selection, methods, and work criteria. ● Preparation of management reports, monitoring of performance indicators and providing subsidies to support strategic decision making.

• Partner Marketing Consultant - LATAM

  • Nov 2017 - Jun 2018

  Remote ● Corporate clients management and their channel partners in the LATAM and EMEA regions. ● Analysis and processes’ mapping, as well as failure analysis and risk management, aiming at their reduction and continuous improvement in the operational flows pertinent to the sector. ● Creation of strategies and implementation of outbound digital marketing campaigns to strengthen the branding. Main clients: Genesys, Red Hat.



BIC

• Egypt
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Marketing Analyst - LATAM

  • Jun 2015 - May 2017

  São Paulo Area, Brazil ● Responsible for strategic planning focused on the go to market development for the Stationery category in Latin America, ensuring that all activities are executed in accordance with the standards, policies and guidelines established by the company. ● Responsible for the new products’ launch; BIC Cristal UP and BIC Drawee. ● Performance Analysis of the product portfolio through the monitoring of actions developed by the competition, to ensure the development of marketing materials for… Show more ● Responsible for strategic planning focused on the go to market development for the Stationery category in Latin America, ensuring that all activities are executed in accordance with the standards, policies and guidelines established by the company. ● Responsible for the new products’ launch; BIC Cristal UP and BIC Drawee. ● Performance Analysis of the product portfolio through the monitoring of actions developed by the competition, to ensure the development of marketing materials for new releases. ● Actions developed analysis, acquiring data related to goals, metrics, and current actions results with the monitoring of digital presence. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Advisory Trainee

  • Feb 2013 - Feb 2014

  São Paulo Area, Brazil ● Acted as a consultant in projects involving performance improvement, risk management and ERP implementation. ● Also collaborated with IT audit projects with focus on process controls and mitigation.



Nestlé S.A.

• Switzerland
• 1 - 100 Employee

• Sales And Marketing Intern

  • Nov 2009 - Jul 2010

  Panama ● Responsible for assisting in the development of the company's commercial and marketing plan. ● Activities consisted of developing the company's sales and financial reports, preparing presentations on marketing strategies, and collecting data to establish the department's merchandising budget.