Experience

Coyaba Beach Resort

• 1 - 100 Employee

• Managing Director

  • Mar 2020 - Present

• Social Media Coordinator

  • Aug 2015 - Present

  1. Design, create and manage promotional and social media campaigns2. Manage company’s pages across sites such as Facebook, Instagram, Twitter3. Generate, edit and share daily content across social media platforms4. Monitor, listen and respond to users in a way that simultaneously helps to generate leads and create sales

• Deputy Managing Director

  • Sep 2016 - Mar 2020



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2014 - Present

  1. Provide exceptional customer service to incoming clients 2. Discuss current and potential banking needs with each customer 3. Upsell to meet daily, monthly and quarterly sales quotas 1. Provide exceptional customer service to incoming clients 2. Discuss current and potential banking needs with each customer 3. Upsell to meet daily, monthly and quarterly sales quotas



Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Aug 2013 - Nov 2014

  1. Supervised and trained Front Office staff providing advice and guidance on their job duties and including training in several property management systems such Micros, Opera, Fosse and RoomMaster 2. Prepared financial and operational reports for C.E.O.’s review and advised on operational, revenue and staff management strategies 3. Led shift in customer service orientation from reactively managing consumer complaints to proactive measures to reduce complaints through reliable and high quality consumer service 4. Created and compiled monthly reports for submission to head office 5. Performed frontline reception duties acting as the main point of contact for all guest inquiries and complaints 6. Coordinated corporate accounts, managed corporate client contact, liaised with corporate representatives after-hours and on weekends and to ensure continuity in service and sales 7. Led standards in guest services and trained new staff on customer service standards, health and safety practices, accessibility standards and services, facilities management, reservation management and complaint resolution 8. Cross-trained staff in a variety of roles across departments, increasing employee understanding of operations and organizational objectives Show less



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Dec 2011 - Aug 2013

  1. Registered arriving guests and assigned rooms 2. Processed group arrivals and departures 3. Took, cancelled and changed room reservations 4. Processed telephone calls through a multi-line switchboard 5. Provided information on hotel facilities and services as well as general points of interest in the area 6. Arranged services required for guests with special needs 7. Investigated and resolved complaints and claims 8. Exchanged foreign currency 9. Processed guests’ departures, calculated charges and received payments 10. Balanced cash and completed balance sheets, cash reports and related forms Show less



The Grenada Co-Operative Bank

• Administrative Assistant

  • May 2010 - Aug 2010

  1. Assisted with bank verification of debits, credits and load sheets 2. Entered sensitive and confidential data accurately into company database 3. Compiled and distributed financial reports to the management team 1. Assisted with bank verification of debits, credits and load sheets 2. Entered sensitive and confidential data accurately into company database 3. Compiled and distributed financial reports to the management team



Ricki's

• Retail
• 1 - 100 Employee

• Sales Associate

  • Sep 2008 - Jan 2010

  1. Greeted customers, maintaining solid product knowledge, and aiding customers in locating merchandise 2. Processed sales at registers and bagged merchandise 3. Assisted in floor moves, merchandising, and display maintenance 4. Assisted in processing and replenishing merchandise and monitoring floor stock 5. Met and exceeded sales quotas 1. Greeted customers, maintaining solid product knowledge, and aiding customers in locating merchandise 2. Processed sales at registers and bagged merchandise 3. Assisted in floor moves, merchandising, and display maintenance 4. Assisted in processing and replenishing merchandise and monitoring floor stock 5. Met and exceeded sales quotas

• Administrative Assistant

  • May 2006 - Aug 2006

  1. Provided administrative support to the Reservations and Accounting Department: 2. Maintained and verified customer balances in accounts receivable records 3. Checked and verified vendor bills before payments were made 4. Reconciled bank records with bank statements 5. Performed general clerical duties including but not limited to copying, faxing and filing 6. Collected and maintained inventory of office equipment and supplies 7. Supported staff and senior management in daily project-based work Show less

• Front Desk Associate

  • May 2005 - Aug 2005

  1. Registered arriving guests and assigned rooms 2. Answered enquiries regarding hotel services and registration, providing information about services available in the community and responding to guests’ complaints 3. Arranged reservations and posted bills 4. Processed transactions using credit cards and foreign exchange 1. Registered arriving guests and assigned rooms 2. Answered enquiries regarding hotel services and registration, providing information about services available in the community and responding to guests’ complaints 3. Arranged reservations and posted bills 4. Processed transactions using credit cards and foreign exchange