Daniel Vollmer
Head of Customer Services at Country Road Group- Claim this Profile
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Bio
Chris Mackenzie
Daniel is a smart, intelligent and hands-on operator, who I enjoyed working with. His knowledge and understanding of the Customer Support and Service area is second to none and commercially sharp. He is happy to provide open and honest feedback, helps drive individuals to fulfil the potential and succeed with bettering them self. Daniel is always looking for new ways to improve himself and by doing that he improves others around him.
Mark Appleford
Daniel is a great operator, and I strongly recommend him. Daniel not only ran the multi-brand, multi-channel customer service operation here at the Country Road Group, but he was responsible for transforming the operation from a small simple base to one using chat, voice, mail and social, on some of the world's best platforms, operating at world's best practice levels.
Chris Mackenzie
Daniel is a smart, intelligent and hands-on operator, who I enjoyed working with. His knowledge and understanding of the Customer Support and Service area is second to none and commercially sharp. He is happy to provide open and honest feedback, helps drive individuals to fulfil the potential and succeed with bettering them self. Daniel is always looking for new ways to improve himself and by doing that he improves others around him.
Mark Appleford
Daniel is a great operator, and I strongly recommend him. Daniel not only ran the multi-brand, multi-channel customer service operation here at the Country Road Group, but he was responsible for transforming the operation from a small simple base to one using chat, voice, mail and social, on some of the world's best platforms, operating at world's best practice levels.
Chris Mackenzie
Daniel is a smart, intelligent and hands-on operator, who I enjoyed working with. His knowledge and understanding of the Customer Support and Service area is second to none and commercially sharp. He is happy to provide open and honest feedback, helps drive individuals to fulfil the potential and succeed with bettering them self. Daniel is always looking for new ways to improve himself and by doing that he improves others around him.
Mark Appleford
Daniel is a great operator, and I strongly recommend him. Daniel not only ran the multi-brand, multi-channel customer service operation here at the Country Road Group, but he was responsible for transforming the operation from a small simple base to one using chat, voice, mail and social, on some of the world's best platforms, operating at world's best practice levels.
Chris Mackenzie
Daniel is a smart, intelligent and hands-on operator, who I enjoyed working with. His knowledge and understanding of the Customer Support and Service area is second to none and commercially sharp. He is happy to provide open and honest feedback, helps drive individuals to fulfil the potential and succeed with bettering them self. Daniel is always looking for new ways to improve himself and by doing that he improves others around him.
Mark Appleford
Daniel is a great operator, and I strongly recommend him. Daniel not only ran the multi-brand, multi-channel customer service operation here at the Country Road Group, but he was responsible for transforming the operation from a small simple base to one using chat, voice, mail and social, on some of the world's best platforms, operating at world's best practice levels.
Experience
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Country Road Group
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Retail
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100 - 200 Employee
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Head of Customer Services
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Dec 2022 - Present
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Deliveroo
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United Kingdom
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Internet Marketplace Platforms
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700 & Above Employee
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Head of Support & SMB
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Dec 2021 - Nov 2022
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Qantas
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Australia
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Airlines and Aviation
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700 & Above Employee
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Planning & Transformation Manager
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Dec 2018 - Jun 2021
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Customer Experience Manager
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Oct 2015 - Dec 2018
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Innovative Vision
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Toronto, Canada Area
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Director of Operations
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Apr 2015 - Sep 2015
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Country Road Group
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Retail
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100 - 200 Employee
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Group Customer Experience Manager
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Mar 2013 - Jan 2015
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OCIS
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Operations Manager
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Jan 2012 - Mar 2013
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Chucking a Mosh
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Melbourne, Australia
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Social Media Manager
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Jan 2011 - Jan 2013
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VertexOne
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United States
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Software Development
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400 - 500 Employee
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Project Manager
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Dec 2010 - Dec 2011
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Contact Centre Manager
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Mar 2007 - Dec 2010
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Operations Manager
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Mar 2006 - Mar 2007
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Education
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2014 - 2020
Swinburne University of Technology
Bachelor's degree, Business, Management and Marketing -
2012 - 2012
COPC
Customer Experience, 98% -
2010 - 2012
KnowledgeSpace
Diploma, Business
Community
