Daniel Touchon

Customer Onboarding Manager at Pink App
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Contact Information
us****@****om
(386) 825-5501
Location
Niterói, Rio de Janeiro, Brazil, BR

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Bio

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Credentials

  • Become a Product Manager | Learn the Skills & Get the Job
    Udemy
    Apr, 2023
    - Oct, 2024
  • Fast MBA Lead - Liderança e Gestão de Pessoas
    Udemy
    Dec, 2021
    - Oct, 2024

Experience

  • Pink App
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Customer Onboarding Manager
      • Feb 2023 - Present

      - People management- Team management- Welcome and activation of new customers- Analysis of registration data- Platform training- Customer support- Customer experience- Customer service

    • Tech Support Trainee
      • Jun 2022 - Feb 2023

      - Daily investigation, testing, and bug resolution tasks through tickets using infrastructure tools such as Argo CD.- Development and maintenance of back-office scripts in Python and JS.- Relationship with Ops Teams to organize the internal structure.- Training of Ops Teams on complex product features.

    • Customer Support Manager
      • Mar 2022 - Jun 2022

      - People management- Team management- Customer relationship- Customer service- Engagement strategies- Customer retention

    • Customer Onboarding Manager
      • Feb 2021 - Mar 2022

      - People management- Team management- Welcome and activation of new customers- Analysis of registration data- Platform training- Customer support- Customer experience- Customer service

    • Customer Onboarding Analyst
      • May 2020 - Feb 2021

      - Welcome and activation of new customers- Analysis of registration data- Platform training- Customer support- Customer experience- Customer service

    • Customer Success Trainee
      • Mar 2020 - May 2020

      - Customer experience- Customer support- Production of internal and external audiovisual content- Customer onboarding- Customer relationship- Customer service/assistance- Customer engagement strategies- Customer retention

Education

  • Universidade Federal Fluminense
    Bacharelado, Sistemas de Informação
    2021 - 2026
  • Fast MBA
    Gestão de Pessoas com Ênfase em Liderança Organizacional
    2021 - 2021
  • Estácio
    Bachelor's degree, Jornalismo
    2018 - 2020
  • Universidade Federal Fluminense
    Bacharelado, Ciência da Computação (Trancado)
    2014 - 2017

Community

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