Daniel Sawford
Service Delivery Manager at IntelleTek- Claim this Profile
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English Native or bilingual proficiency
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Bio
Tomek Wolny
Daniel is a technical guru that sets the benchmark for how a technician can diagnose complex faults at all levels of the organisation, in anything from small mobile devices through to system-wide infrastructure. Daniel is focussed on getting the client back up and running, and is the leader in tracing client symptoms to root causes of incidents, be they at incident or problem level. Daniel has become the expert in the development of the incident management process and pushing this cultural shift to the ITIL framework in the department.
Daniel L.
Daniel was a pleasure to work with and a mine of useful "local knowledge" regarding process and procedures at the university. He was and is very good natured, and a highly technically able member of staff. I would work with him again like a shot.
Tomek Wolny
Daniel is a technical guru that sets the benchmark for how a technician can diagnose complex faults at all levels of the organisation, in anything from small mobile devices through to system-wide infrastructure. Daniel is focussed on getting the client back up and running, and is the leader in tracing client symptoms to root causes of incidents, be they at incident or problem level. Daniel has become the expert in the development of the incident management process and pushing this cultural shift to the ITIL framework in the department.
Daniel L.
Daniel was a pleasure to work with and a mine of useful "local knowledge" regarding process and procedures at the university. He was and is very good natured, and a highly technically able member of staff. I would work with him again like a shot.
Tomek Wolny
Daniel is a technical guru that sets the benchmark for how a technician can diagnose complex faults at all levels of the organisation, in anything from small mobile devices through to system-wide infrastructure. Daniel is focussed on getting the client back up and running, and is the leader in tracing client symptoms to root causes of incidents, be they at incident or problem level. Daniel has become the expert in the development of the incident management process and pushing this cultural shift to the ITIL framework in the department.
Daniel L.
Daniel was a pleasure to work with and a mine of useful "local knowledge" regarding process and procedures at the university. He was and is very good natured, and a highly technically able member of staff. I would work with him again like a shot.
Tomek Wolny
Daniel is a technical guru that sets the benchmark for how a technician can diagnose complex faults at all levels of the organisation, in anything from small mobile devices through to system-wide infrastructure. Daniel is focussed on getting the client back up and running, and is the leader in tracing client symptoms to root causes of incidents, be they at incident or problem level. Daniel has become the expert in the development of the incident management process and pushing this cultural shift to the ITIL framework in the department.
Daniel L.
Daniel was a pleasure to work with and a mine of useful "local knowledge" regarding process and procedures at the university. He was and is very good natured, and a highly technically able member of staff. I would work with him again like a shot.
Credentials
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ITIL 4 ® SPECIALIST Create, Deliver and Support
AXELOS Global Best PracticeJul, 2022- Nov, 2024 -
ITIL 4 ® Foundation
AXELOS Global Best PracticeApr, 2022- Nov, 2024 -
AgileBA® Foundation
APMG InternationalAug, 2020- Nov, 2024
Experience
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IntelleTek
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Australia
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Software Development
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1 - 100 Employee
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Service Delivery Manager
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Dec 2022 - Present
IntelleTek is the technology services arm of the Eternus Group and works to identify, develop, enable and support cutting-edge technologies for our Group and our partners. Our goal is to establish ourselves on both the local and global level as an innovative and socially responsible technology company, intelligently ensuring sustainable growth. IntelleTek is the technology services arm of the Eternus Group and works to identify, develop, enable and support cutting-edge technologies for our Group and our partners. Our goal is to establish ourselves on both the local and global level as an innovative and socially responsible technology company, intelligently ensuring sustainable growth.
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Charles Darwin University
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Australia
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Higher Education
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700 & Above Employee
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Incident and Problem Manager
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Nov 2020 - Dec 2022
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The University of Queensland
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Higher Education
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700 & Above Employee
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Senior Application Technical Analyst
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Sep 2019 - Nov 2020
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Senior CRM Administrator
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Jun 2019 - Sep 2019
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Tabcorp
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Entertainment Providers
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700 & Above Employee
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Service Delivery Lead
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Oct 2018 - Jun 2019
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Tatts Group
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Australia
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Gambling Facilities and Casinos
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100 - 200 Employee
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Service Delivery Coordinator
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Apr 2017 - Oct 2018
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Digital Support Engineer
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Nov 2014 - Apr 2017
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Online Support Coordinator
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Dec 2012 - Nov 2014
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Problem Coordinator
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May 2012 - Dec 2012
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Trainee Technical Operations Officer
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Sep 2011 - May 2012
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Charles Darwin University
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Australia
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Higher Education
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700 & Above Employee
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Incident Manager
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Dec 2007 - Apr 2011
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Queue Manager (Incident)
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Jul 2006 - Dec 2007
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Information Technology Support Officer
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Oct 2005 - Jul 2006
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Education
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2013 - 2013
Kepner-Trego
Problem Solving and Decision Making -
Casuarina Senior College
Certificate 3
Community
