Assistant Adjuster

• Jun 2023 - Present

-Receive and review insurance claims related to car accidents, theft, vandalism, and other incidents involving insured vehicles. -Gather all relevant information, including accident reports, witness statements, photographs, and police reports, to assess the claim's validity and determine the extent of damages. -Interpret policy terms, conditions, and exclusions to establish coverage limits and assess the applicability of specific insurance clauses. -Negotiate fair and prompt settlements with claimants, attorneys, and third-party representatives. -Assure compliance with state and federal insurance regulations throughout the claims process. -Identify and escalate potential cases of insurance fraud for further investigation. Show less

Founder

• May 2017 - Present

Digital Marketing Project Manager

• Feb 2023 - Jul 2023

-Plan and execute email, SMS, push notification, and other marketing campaigns using Emarsys to drive sales and increase customer loyalty.-Define campaign objectives, KPIs, success metrics, and track performance against targets.-Work closely with the marketing team to develop campaign strategies, messaging, and content that resonate with the target audience.-Collaborate with the IT team to ensure seamless integration of the platform with SAP Business One (data backend), iVend (POS), and Shopify Plus (e-commerce).-Segment customer data of 300,000 leads to ensure that campaigns are targeted to the right audience and personalized for maximum impact.-Create and manage customer journeys to optimize engagement and conversion rates.-Monitor and report on campaign performance and use data analysis to drive insights and recommendations for improvement.-Manage the day-to-day operations of the software, including setting up and scheduling campaigns, creating and managing customer lists, and troubleshooting technical issues.-Develop and execute deployment plans, including defining timelines, milestones, and deliverables.-Collaborate with other teams within the organization, such as marketing, customer support, and product development, to ensure alignment and consistency across all marketing activities.-Analyze data within the software to gain insights into customer behavior and preferences, and use this information for the overall organization decision making, and improve campaigns effectiveness. Show less

Marketing Associate

• Oct 2022 - Feb 2023

-Managed the organization's e-commerce sites, including product listings, pricing, design, and promotions.-Analyzed metrics such as traffic, conversion rates, average order value, and customer retention, and made recommendations for optimization based on the data.-Created marketing materials, such as flyers, brochures, presentations, and sales collateral, using Adobe Creative Suite.-Coordinated marketing events, including vendor and venue research, registration, logistics, and on-site support.-Maintained the organization's customer and prospect database, ensuring data accuracy and integrity.-Participated in the development and implementation of marketing campaigns, including email marketing, social media, advertising, events, and other promotional activities. Show less

Campaign Developer Intern

• Sep 2021 - Dec 2021

-Worked with a team on specific campaigns to create interest through promotional and media-based events. -Managed KPIs and strategy. -Traveled to different markets to introduce our clients to new areas. -Coordinated daily and weekly office impacts and team social nights. -Worked with a team on specific campaigns to create interest through promotional and media-based events. -Managed KPIs and strategy. -Traveled to different markets to introduce our clients to new areas. -Coordinated daily and weekly office impacts and team social nights.

Marketing Assistant Intern

• Aug 2017 - May 2018

-Used Google Analytics to measure the traffic of specific websites after aired TV Spots to further interpret data. -Developed excel spreadsheets for weekly reporting. -Attended industry events for trend awareness. -Worked remotely from January 2018 onwards. -Used Google Analytics to measure the traffic of specific websites after aired TV Spots to further interpret data. -Developed excel spreadsheets for weekly reporting. -Attended industry events for trend awareness. -Worked remotely from January 2018 onwards.