Daniel Polhemus
Systems Administrator (Network/ERP) at College of Southern Maryland- Claim this Profile
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Bio
✮Jennifer Lesesne, MBA✮
Daniel has been a lifesaver in our office. Besides managing his normal job duties, he has increased my personal IT knowledge due to his consistent open line of communication and taking time to walk me through questions I have about projects he’s working on. Regardless of the technological issues, he’s never been flustered or showed any doubt that he could address the issue regardless of how big or small it may have been. As the single IT specialist on site a lot of responsibility fell on Daniel. Some issues were resolved right away, others may have required escalation to the main campus; yet he continued to manage the situation and provide a workaround until a permanent resolution was found. It has been a pleasure working with Daniel. Although he has moved on to a new position, I look forward to further developing our professional relationship and seeing what he will accomplish in the future.
✮Jennifer Lesesne, MBA✮
Daniel has been a lifesaver in our office. Besides managing his normal job duties, he has increased my personal IT knowledge due to his consistent open line of communication and taking time to walk me through questions I have about projects he’s working on. Regardless of the technological issues, he’s never been flustered or showed any doubt that he could address the issue regardless of how big or small it may have been. As the single IT specialist on site a lot of responsibility fell on Daniel. Some issues were resolved right away, others may have required escalation to the main campus; yet he continued to manage the situation and provide a workaround until a permanent resolution was found. It has been a pleasure working with Daniel. Although he has moved on to a new position, I look forward to further developing our professional relationship and seeing what he will accomplish in the future.
✮Jennifer Lesesne, MBA✮
Daniel has been a lifesaver in our office. Besides managing his normal job duties, he has increased my personal IT knowledge due to his consistent open line of communication and taking time to walk me through questions I have about projects he’s working on. Regardless of the technological issues, he’s never been flustered or showed any doubt that he could address the issue regardless of how big or small it may have been. As the single IT specialist on site a lot of responsibility fell on Daniel. Some issues were resolved right away, others may have required escalation to the main campus; yet he continued to manage the situation and provide a workaround until a permanent resolution was found. It has been a pleasure working with Daniel. Although he has moved on to a new position, I look forward to further developing our professional relationship and seeing what he will accomplish in the future.
✮Jennifer Lesesne, MBA✮
Daniel has been a lifesaver in our office. Besides managing his normal job duties, he has increased my personal IT knowledge due to his consistent open line of communication and taking time to walk me through questions I have about projects he’s working on. Regardless of the technological issues, he’s never been flustered or showed any doubt that he could address the issue regardless of how big or small it may have been. As the single IT specialist on site a lot of responsibility fell on Daniel. Some issues were resolved right away, others may have required escalation to the main campus; yet he continued to manage the situation and provide a workaround until a permanent resolution was found. It has been a pleasure working with Daniel. Although he has moved on to a new position, I look forward to further developing our professional relationship and seeing what he will accomplish in the future.
Credentials
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Cisco Certified Entry Networking Technician (CCENT)
CiscoJun, 2013- Oct, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoJun, 2013- Oct, 2024 -
Security+
CompTIAMar, 2013- Oct, 2024
Experience
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College of Southern Maryland
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United States
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Higher Education
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500 - 600 Employee
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Systems Administrator (Network/ERP)
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May 2017 - Present
Manage multi-platform IT infrastructure and provide second/third level technical support to 1000+ faculty, staff, students, and prospects. Key responsibilities include: * Windows, Linux, Active Directory, Group Policy, and Endpoint Management * OS and Software Deployment (KACE, FOG, Windows ADK) * Enterprise Virtualization using VMware and Hyper-V * Datacenter Management including Server Racking, Cabling, Monitoring, and Maintenance * Cloud Storage Management and Cybersecurity * Business-Critical Applications including ERP and Document Management Systems * Scripting with Powershell, Bash and Python * Working with Vendors including Dell, HP, BeyondTrust, Ellucian, Hyland, Wasabi Technologies, and Nakivo Show less
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Systems Administrator (Network/Academic)
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Mar 2015 - Apr 2017
Manage multi-platform IT infrastructure and provide second/third level technical support to 1000+ faculty, staff, and students. Key responsibilities included: * Windows, Linux, and Endpoint Management * OS and Software Deployment (KACE, FOG, Windows ADK) * Enterprise Virtualization using VMware and Hyper-V * Datacenter Management including Server Racking, Cabling, Monitoring, and Maintenance * Scripting with Powershell, Bash and Python * Working with Vendors including Dell, HP, and NetDevGroup Show less
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University of Maryland University College
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United States
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Technology, Information and Internet
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IT Specialist
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Nov 2013 - Mar 2015
Responsibilities included providing technical support for 50+ faculty, staff, and students at a satellite campus, management of 200+ workstations, documentation, training. Responsibilities included providing technical support for 50+ faculty, staff, and students at a satellite campus, management of 200+ workstations, documentation, training.
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IT Technician
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Dec 2011 - Jun 2014
Responsibilities included providing sole technical support for 15+ employees, management of 30+ endpoints including workstations, mobile devices, printers and plotters, IT infrastructure upgrades and maintenance. Responsibilities included providing sole technical support for 15+ employees, management of 30+ endpoints including workstations, mobile devices, printers and plotters, IT infrastructure upgrades and maintenance.
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IT Technician
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May 2013 - Nov 2013
Responsibilities included providing technical support for 50+ faculty, staff, and students at a satellite campus, management of 200+ workstations, documentation, training.
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Student Assistant, ITS
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Jan 2013 - Apr 2013
Responsibilities included assisting helpdesk callers, troubleshooting and resolving technical issues, deploying workstations.
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Simon Property Group
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United States
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Real Estate
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700 & Above Employee
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Guest Services Representative
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Jun 2008 - Sep 2011
Responsibilities included general customer service, reception, security dispatch. Additionally performed occasional IT support and assisted with various marketing initiatives. Responsibilities included general customer service, reception, security dispatch. Additionally performed occasional IT support and assisted with various marketing initiatives.
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Sales Representative/Technician
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May 2009 - Jan 2010
Responsibilities included meeting sales goals, cellular phone troubleshooting and repair, building and maintaining IT infrastructure. Responsibilities included meeting sales goals, cellular phone troubleshooting and repair, building and maintaining IT infrastructure.
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Borders
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Belgium
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Online Audio and Video Media
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Keyholder
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Oct 2006 - May 2008
Responsibilities included customer service, store maintenance, inventory management, staff supervison. Responsibilities included customer service, store maintenance, inventory management, staff supervison.
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Education
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2011 - 2013
College of Southern Maryland
Associate of Applied Science (A.A.S.), Information Services Technology: Microsoft Certified Windows Network Administrator
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