Experience

Opus Interactive, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • May 2017 - Present



MidTech

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Feb 2014 - Mar 2016

  · Responsible for IT infrastructure design, implementation, and configuration for new client projects.· Build, configure, and maintain cloud systems including AWS, Mirantis OpenStack, and Rackspace OpenStack.· Manage in-house and client site VoIP SIP infrastructure: Elastix PBX.· Write documentation for network infrastructure, processes, and procedures.· Provide technical support for maintenance contracts with clients.



ITque

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Dec 2013 - Apr 2014

  · Analyzed business problems to find technical solutions meeting their business needs.· Supported technical infrastructure, including server system administration, networks, and workstations.· Recommended purchasing specifications for client's core infrastructure, based on business requirements.· Documented existing network infrastructure at client sites.



Baseline Financial Services

• Computer Network Technician

  • Oct 2013 - Feb 2014

  · Build, configure, and maintain the company’s operations servers.· Perform database maintenance tasks including backups and migrations.· Plan and research equipment purchases to meet the goals of the company.· Install and configure networking and telecommunications equipment.



COZEVA - Applied Research Works, Inc

• United States
• Software Development
• 100 - 200 Employee

• System Administrator

  • Nov 2012 - Apr 2013

  · Entrusted with full datacenter and remote infrastructure access.· Held responsibility for 24/7 server uptime with ongoing on-call duty.· Held the role of primary technical support point-of-contact for three offices.· Served as liason between Engineering and Operations teams.· Was responsible for planning, product research, and equipment purchases.· Was responsible for the implementation of network services and hardware.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Technical Support Contractor

  • Feb 2011 - Nov 2012

  · Supported two primary TelePresence services with a multitude of hardware and software endpoints: Cisco TelePresence and Cisco Callway.· Was responsible for knowledgebase administration and new hire training. · Worked with more than five major telecommunications service providers hosting the Cisco TelePresence platform, each connecting to hundreds of companies.· Wrote and managed technical documentation of processes and procedures.



TEDxSanJoseCA - Social Media Team

• Virtual Emcee

  • Apr 2012 - Apr 2012

  Twitter engagement via @TEDxSanJoseCASend highlights as they happen.Send who is on stage.Send who is coming up next.Send interesting factoids or insights.RT’s interesting tweets from others using #TEDxSanJoseCA.RT’s interesting tweets about speakers.



The John Stewart Company

• Real Estate
• 500 - 600 Employee

• Technology Lecturer

  • Feb 2011 - Dec 2011

  Developed and lectured for technology courses to several locally managed low income residential communities. The program covered basic hardware and software concepts, general computer maintenance and repair.



John Stewart Company

• Digital Coordinator

  • Sep 2009 - Feb 2011

  · Taught youth about computing software, hardware, and networking basics. · Seven community teens enrolled and graduated from the 9 month program. · Responsible for monitoring and maintaining three properties' wireless networks throughout San Jose connecting an average of 1,000 unique devices per month. · Developed a monthly growth analysis report regarding implemented networks.



San Jose State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Sep 2009 - Dec 2010

  · Responded to trouble tickets by solving computing issues including account man- agement, faculty problems, and network access related problems. · Assisted students and faculty with computing tasks using Mac OS X, Windows XP & 7 on laptops and desktops for course work and classroom operation. · Provided face-to-face and phone support for faculty, staff, and students.



San Jose State University/ VTA Co-op

• Business Analyst

  • Feb 2010 - May 2010

  · Developed a Contract Management solution for the Office of Small and Disadvantage Business sector at the Valley Transportation Authority (VTA).· We had a team of five, committing approximately three hundred hours to this project.· Implemented both System Development Life Cycle and Project Life Cycle methodologies from beginning to end.· This project came in on time and under budget because of our teamwork and ability to meet deadlines, requirements, and avoid risk.



Self-employed

• Freelance Consultant

  • Jan 2008 - May 2010

  · Installed and configured Active Directory for small business VPN needs. · Prepared easy-to-use documentation for end users to execute proper processes. · Identified and replaced faulty or outdated hardware.



Cerritos Millennium Library

• Library Aide

  • Jan 2006 - Dec 2007

  · Was responsible for maintaining over 100 computers in public labs.· Assisted patrons of all ages with software, hardware, and troubleshooting.