Experience

Leidos Biomedical Research, Inc.

• United States
• Research Services
• 200 - 300 Employee

• System Administrator III

  • Jul 2012 - Present



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Administrator II

  • Sep 2020 - Apr 2022

• Systems Administrator II

  • Aug 2014 - Sep 2020

  I assist with the day to day System Operations of the Facility. I support not only our desktop units running Microsoft Windows XP through Windows 10, but our Data Center that include Microsoft Server 2008R2 to 2016. This includes desktop and server setups, decommissions, backups and troubleshooting in a validated environment.

• Help Desk Specialist III

  • Jul 2012 - Aug 2014

  I do multilevel desktop support for approximately 100 associates within the facility. Part of this is troubleshooting any hardware or software issues users may encounter along with configured and deployment of new hardware for users. This may be in relation to a new associate, computer upgrades for existing users or printer deployments. Prior to deployment, they are reviewed to insure that the systems have the most up to date operating system and software configurations per our Corporate Standards (MODA, LIMS, Trackwise, Livelink and Plateau).Knowledgeable of Good Manufacturing Practices (GMP) as we need to insure our biotech equipment sustained high validation standards when troubleshooting in our Manufacturing and Testing Labs. Update / maintain computer inventory and users within the Alloy Ticketing System. Review to insure that the associate’s information is current and to add/disable associates when needed. Maintain the printers within the Facility to insure functionality as well as providing toner and paper is readily available.I have been responsible for staging, inventory and prep old equipment to be sent offsite for surplus inventory. Did occasional work with servers (Microsoft 2000-2008) which included racking, setups, updating programs, backups and occasional troubleshooting. I also assist with any IT Projects as designed by my Supervisor or Manager. Show less



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business System Consultant

  • Nov 2010 - May 2012

  I was assisting corporate and external users with Application Support for 3 web based systems. This includes troubleshooting, profile creation and updating, and working with internal Tier 2 & 3 support. As needed I work with our Vendor Support with correcting issues with the applications. I was also recently tasked with updating, testing and deploying geographical updates for one of the systems I was assisting corporate and external users with Application Support for 3 web based systems. This includes troubleshooting, profile creation and updating, and working with internal Tier 2 & 3 support. As needed I work with our Vendor Support with correcting issues with the applications. I was also recently tasked with updating, testing and deploying geographical updates for one of the systems



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Customer Service Call Center Representative

  • Apr 2010 - Nov 2010

  I assist Merchants with any questions about their statements. Clarify any concerns in relation to Statements, fees, rates or deposits to their accounts. Make changes to their accounts to insure that current information is correct. Work with other departments as needed for support on terminals, web-based application or next level support. I assist Merchants with any questions about their statements. Clarify any concerns in relation to Statements, fees, rates or deposits to their accounts. Make changes to their accounts to insure that current information is correct. Work with other departments as needed for support on terminals, web-based application or next level support.



Kerzner International

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Senior Service Desk Analyst

  • Sep 2000 - Jan 2010

  Supervise the Service Desk Analysts, coordinate schedules and provide 24/7 on call availability to the user community (Local and International). Assisted in the designing process of CRM modification to combine two database groupings into one. Daily Operations support, validation of services. Create and maintain departmental policies and procedures. Gather, classify and reorganize department documentation into a database library that is utilized for the Service Desk and Operations ‘How To’ manuals. We have also been working to migrate this data over to our SharePoint for a centralize depository for our Operations Department. I have also been working with several project to implement ITIL Best Practices. This has included a New reporting program for Incident/Problem/Change Management, Service Catalog and Service Level Agreements for the Corporate Office Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Production Management

  • 1990 - Sep 2000

  I have had a variety of jobs over the years which started out with Receiving Manager at a retail store. I then moved over to the Delivery/Distribution Warehouse which exposed me to virtually every aspect of the site operations and logistics. This included Receiving, Production, Inventory, Administration and IT related services. I also worked closely with the Sales Team to review account issues on deliveries and product availability. Near the end of my service, I supervised a group of approximately 20 employees. Some of my duties included the reorganization of the product flow pick racks to maximize pick times and increase productivity. Reviewed the progress of the Quality Assurance area and completed nightly data inputs of new product dimensions and weights to insure a smooth production atmosphere. Show less



Rickel Home Center

• Receiving Manager

  • 1984 - 1990

  Started as a Hardware/Lumber associate. My duties included assisting customers, restocking goods and unloading Lumber truck deliveries. I was at this time also trained as a Forklift Operator. Was promoted to Hardware Supervisor and then to Housewares/Plumbing Manager which included being a Key Manager. In this position I was also responsible for ordering goods, scheduling associates, opening or closing the store and Cash Office. Last position was as a Receiving Manager. I was responsible for receiving and processing of merchandise from our Distribution Center or from Vendors via Common Carriers. I also handled our Returns Goods area and outbound shipments. At one of my posts, I was responsible for redesigning the Receiving area to reduce it by 50% as to increase our available Sales Floor space. Show less