Experience

Remine
• United States
• Software Development
• 1 - 100 Employee
• Customer Support Specialist

  • Mar 2023 - Present


Running Fox Designs

• United States
• Design Services

• Freelance Graphic Designer

  • Jan 2015 - Present

  • Responsible for seeking new clients and engaging existing clients for new work. • Deliver on all creative assets: logo design, identity design, brand strategy, packaging design, etc. • Because I work solo, I get to wear the hats of designer, creative director, and client relationship manager. https://runningfoxdesigns.com • Responsible for seeking new clients and engaging existing clients for new work. • Deliver on all creative assets: logo design, identity design, brand strategy, packaging design, etc. • Because I work solo, I get to wear the hats of designer, creative director, and client relationship manager. https://runningfoxdesigns.com



Miro

• Chile
• Software Development
• 1 - 100 Employee

• Customer Support Representative

  • May 2021 - Mar 2023

  • Troubleshoot customer issues & solve complex problems by collaborating with customers and internal teams • Analyze and respond to a minimum of 20 customer inquiries per day • Pitch improvements to product, marketing, sales and customer success teams based on customer feedback • Maintain a 95% positive customer satisfaction rate as measured by follow-up surveys • Troubleshoot customer issues & solve complex problems by collaborating with customers and internal teams • Analyze and respond to a minimum of 20 customer inquiries per day • Pitch improvements to product, marketing, sales and customer success teams based on customer feedback • Maintain a 95% positive customer satisfaction rate as measured by follow-up surveys



Cornerstone OnDemand

• United States
• Software Development
• 700 & Above Employee

• Technical Solutions Analyst

  • Mar 2020 - Nov 2020

  • Maintain deep technical expertise for Cornerstone's talent management product suites to educate clients and internal support teams on product behavior questions and challenges• Troubleshoot and validate software defects using product knowledge and the internal database while working closely with engineers, product teams and clients through issue resolution, providing client-friendly explanations within the service level agreements• Review product specs and code fixes and support creation of client-facing documentation• Advocate and facilitate the product enhancement process when product changes are warranted Show less

• Product Support Specialist

  • Apr 2017 - Mar 2020

  • Responsible for supporting clients on the Cornerstone Talent Management Suite.• Work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone’s applications.• Passionately and patiently educate clients on how the CSOD product is designed to work and excel in comprehensive problem analysis, software support, and customer service.



ZEFR

• United States
• Advertising Services
• 100 - 200 Employee

• Rights Identification and Verification

  • Oct 2016 - Jan 2017

  • Utilize ZEFR's proprietary technology to research and discover content containing our partners' IP • Create and optimize video searches to uncover high value content on behalf of our partners • Research clients' audio and visual content online • Claim content at a high hourly rate for partners across all verticals on an on-demand basis • Collaborate with Client Solutions team to provide project support for various partners • Work remotely most days, reporting into HQ once a month Show less



ExpressTime Solutions

• United States
• Software Development
• 1 - 100 Employee

• Graphic Designer

  • Jun 2014 - Jul 2016

  • Responsibilities included print advertising design, web design & development, and logo design• Worked primarily with the Marketing Coordinator as she managed our print advertisement schedule, mailer schedule, and innovated within the company's existing marketing and sales strategies• Co-developed a 16-page sales magazine providing a deep dive into the software we offered• Worked on a refreshed website, for which I provided both web design and development• Over my two years at ExpressTime, we were able to upgrade the look and feel of all touchpoints with potential clients, leading to an increase of 12% in new sales from 2015 to 2016. Show less

• Product Support Specialist

  • Mar 2014 - Jul 2016

  • Provided phone & email support for the timekeeping application• Support included phone & email communication• Technical knowledge of SQL databases required