Experience

Volunteer Behavioral Health Care System

• Mental Health Care
• 200 - 300 Employee

• Director of Intensive Outpatient

  • 2021 - Present



Helen Ross McNabb Center

• Individual and Family Services
• 300 - 400 Employee

• Mental Health Counselor

  • Jan 2018 - Mar 2021

  Chattanooga, Tennessee Area



Health Connect America

• United States
• Mental Health Care
• 300 - 400 Employee

• Intensive Outpatient Therapist

  • Feb 2017 - Jan 2018

  Athens, Tennessee



Crye-Leike

• Realtor/ Affiliate Broker

  • Feb 2008 - Jan 2010

  Affiliate Broker and Realtor for the #1 Real Estate Firm in the Mid South. Maintained Licensing and education required for compliance with both the Tennessee Licensing board and the Greater Nashville Association of Realtors. Managed multiple residential sales and clients with first-rate customer service skills. Juggled constantly changing contract negotiations, schedules, housing market, homeowner appointments and Real Estate closings. Created both internet and print marketing… Show more Affiliate Broker and Realtor for the #1 Real Estate Firm in the Mid South. Maintained Licensing and education required for compliance with both the Tennessee Licensing board and the Greater Nashville Association of Realtors. Managed multiple residential sales and clients with first-rate customer service skills. Juggled constantly changing contract negotiations, schedules, housing market, homeowner appointments and Real Estate closings. Created both internet and print marketing materials and ad designs that delivered an eye catching appeal to both buyer and seller Show less



Cummins

• Technical Writer

  • Aug 2005 - Oct 2007

• Technical Writer/Trainer

  • Aug 2005 - Oct 2007

  Responsible for highly technical engineering specifications, user manuals, and system design documentation. Trainer for internal clients that utilize the Engineering teams technology enhancements. Documentation and training includes many areas of software applications and operating systems. Applications included Unix, Solaris, and WebSphere Portal. Produce high end Visio diagrams and flowcharts to demonstrate our implementations and applications.



Image Process Design

• Senior Technical Writer/Web Developer

  • Jul 2003 - Jul 2004

  Produced Online Help documentation and Printed Training Materials for claims processing software. Developed company marketing materials, white papers, and client collateral. Produced, edited, and improved all online and printed graphics content. Delivered training materials through all mediums including CD, Adobe PDF, FTP and Online.



ABN AMRO Mortgage.com

• Senior Technical Writer/Web Developer

  • Oct 2002 - May 2003

  Delivered classroom and online training that entailed the company's CMM (Capability Maturity Model) assessment goals and present achievements. Responsible for planning, designing, and maintaining the Information Technology intranet which included such groups as Project Management, Quality Assurance, Financial Services, Voice Communications, Technology Support and CMM training. Developed highly technical documentation for an internal SQL database project. This included process plans… Show more Delivered classroom and online training that entailed the company's CMM (Capability Maturity Model) assessment goals and present achievements. Responsible for planning, designing, and maintaining the Information Technology intranet which included such groups as Project Management, Quality Assurance, Financial Services, Voice Communications, Technology Support and CMM training. Developed highly technical documentation for an internal SQL database project. This included process plans, system diagrams, and system documentation. Show less



Autodesk

• United States
• Software Development
• 700 & Above Employee

• Project Manager/Technical Writer

  • Jun 1997 - Sep 2002

  Project Manager, Team Lead, and Content Developer for four annual releases of software / web based documentation and training. Developed and programmed software based and web based training tools using the latest software and methodologies. Wrote product specifications and process documents that detailed product guidelines and Quality Assurance testing procedures.

• Product Support Specialist

  • Aug 1997 - Sep 2001

  Served as Team Lead on Autodesk's line of Mechanical Computer-Aided Design (MCAD) software products. Responsibilities included coordination of activities with Sales, Marketing, and Worldwide Product Support. Software support services for Autodesk resellers (VARS) and Application Engineers were provided via phone, fax, email, newsgroups, and training. Support services required knowledge in network installations, product expertise, and Quality Assurance processes and testing.