Experience

Access Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Community/Portfolio Manager

  • Aug 2021 - Present

  - Manage 8 community associations with a total of 1,000 individual units - Provide responsive customer service to homeowners - Track maintenance requests gathered from owners or through inspections, from input through completion - Create and monitor individual budgets for each association, as well as tracking accounts receivable and payable, up to $600,000 per community - Create and sustain vendor relationships from creating proposal requests through regular on site meetings to review progress or projects - Oversee yearlong and seasonal contracts for landscaping, winter maintenance, utilities, waste management, pool care, and others - Act as project manager for capital projects including roof replacement, paving replacement and maintenance, streetlight installation - Meet with the Boards of Directors monthly to discuss ongoing governance and care of their community - Create targeted agendas for each meeting based on community needs, concerns, and current or future projects - Take or maintain minutes collection and records - Overall see to, manage, and maintain the day to day and future needs of each community at large and for its individual homeowners



Villanova University

• United States
• Higher Education
• 700 & Above Employee

• Area Coordinator

  • Nov 2018 - Sep 2021

  Resident Interaction: • Promote community health by planning and hosting events • Respond to resident concerns and questions quickly and take action to solve all problems • Ensure resident satisfaction through individual meetings and follow up • Achieve occupancy goals through area promotion and marketing • Oversee the selection, supervision, and training of 2 Resident Directors and 24 Resident Assistants • Monitor and evaluate staff performance; address performance issues as needed • Assist with the development and presentation of staff selection, training, and in-service programs • Serve in an On-Call crisis response position for after hours emergencies pertaining to residents and facilities Facilities Management: • Develop a clean, safe, and functional living environment for residents among 8 buildings • Conduct regular inspections of the physical condition of buildings including individual apartments, common areas, and ground areas • Identify and communicate maintenance and upkeep needs to facilities team; follow up on completion • Build and maintain effective working relationships with Custodial and Maintenance departments • Coordinate and provide on-site supervision for area fire drills and routine fire safety unit inspections • Inspect apartments prior to and following resident occupancy • Manage damage reports and billing for each building and its individual units • Contribute to identification of capital improvement projects for assigned buildings • Maintain monthly records and generate year-end reports for occupancy and billing



La Salle University

• United States
• Higher Education
• 700 & Above Employee

• Resident Coordinator

  • Aug 2016 - Nov 2018

  • Oversee residential and building operations for 3 townhouse and apartment complexes • Supervise and evaluate Community Assistant staff members • Coordinate area wide community building initiatives • Control multiple budgets for staff, events, and marketing needs • Participate in an On-Call rotation responding to immediate crisis situations • Manage building operations including key control access, maintenance request tracking and, damage assessment and billing • Fill unit assignments and oversee the processes of transitioning in or out of building areas • Devise and implement new Emotional Support Animal policy adhering to FHA and ADA laws



New Jersey Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Graduate Residence Coordinator

  • Jul 2015 - Jul 2016

  • Oversaw the transition of 8 Greek and non-Greek buildings to the Residence Life network, including handling maintenance requests, repairs, and student concerns • Hired, trained, and supervised 8 Resident Assistants (RAs) and 4 Office Assistants (OAs) • Taught RAs and OAs how to positively influence their residents as mediators and peer counselors • Created relationships with campus liaisons including Physical Plant, Public Safety, CCAPS, Health Services, Fraternity & Sorority Life, and Student Activities as well as with other higher education institutions in order to best assist students • Worked as part of a team with 5 full-time staff and 4 administrative supervisors • Performed semester room inspections to enforce policies regarding damage, furniture and appliance violations, roommate agreements, and more • Managed opening and closing events including check in and checkout, room changes, emergency maintenance requests, final mail room and office hours, and ensuring international students have plans and are aware of emergency protocol • Maintained key inventories/combinations, codes student cards for room access in the Greek Village, and monitors Room Inventory Forms • Distributed and monitored budget for the Village Council and Resident Assistants • Conducted group and individual staff meetings • Organized and supervised the Village Council consisting of an Executive board and including all residents