Experience

Vanarama

• United Kingdom
• Automotive
• 100 - 200 Employee

• Customer Support Executive

  • Jan 2021 - Present



Pertemps Network Group

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Senior Recruitment Consultant

  • Oct 2020 - Dec 2020

  • Supporting the team when the Team Leader was out of office • Cold calling• Creating strong relationships with new and existing clients• Attending meetings with my team members or cliental• Answering inbound calls• Visiting other branches • Administration tasks• Supported with Payroll• Working with/supporting the Team Leader



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior EN Refund and Replace Customer Care Advisor

  • Jan 2020 - Sep 2020

• Senior EN Core Customer Service Advisor

  • Nov 2019 - Jan 2020

  • Supporting the team in the absence of the Team Leader• Coaching/Developing advisors – Side by Sides or meetings off the floor• Contacting relevant stakeholders• Attending SA meetings for personal development• Working with/Supporting the Team Leader• Responding to customers over Live Chat, Social Media and Email• Liaise with in house couriers• Deal with outbound calls to customers• Attending training sessions to support with the development within my role• Working on various different systems to support when working queries• Worked on different reporting systems

• Customer Care Advisor

  • May 2016 - Nov 2019

• Fraud Screening Agent

  • Oct 2015 - May 2016

• Customer Care Advisor

  • Mar 2015 - Oct 2015



AK Management

• Business Consulting and Services

• Sales Advisor

  • Aug 2013 - Mar 2015

  • Dealt with inbound and outbound calls • Over the phone sales • Provided assistance to customers over the phone with queries and complaints • Trialled new potential work colleagues



Affinity

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Call Operative

  • Dec 2012 - Jul 2013

  • Provided assistance to customers with internet issues over the phone• Trialled new potential work colleagues• Provided technical support such as removing viruses and setting up accounts • Sales experience, selling virus software



Results

• Software Development
• 1 - 100 Employee

• Junior

  • Apr 2009 - Dec 2012

  • Completed sets and colours for customers • Responsible for cashing up the till • Responsible for stock control • Sales experience, selling hair products to customers



Cedars

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior

  • Apr 2008 - Mar 2009

  • Prepared customers for their hair service • Took bookings and logged them in the diary • General cleaning and upkeep of the salon • Sales experience, selling hair products to customers



Clinton Cards

• United Kingdom
• 1 - 100 Employee

• Sales Representative

  • Dec 2007 - Mar 2008

  • Responsible for restocking and the overall stock control • Replenished the shelves with company products• Provided assistance to customers face to face • Responsible for cashing up the till



Red Lion

• Canada
• Advertising Services
• 1 - 100 Employee

• Waitress

  • Mar 2007 - Dec 2007

  • Received telephone calls and made bookings • Organised and prioritised my time to accommodate all of my customers • Ensured the customers received excellent customer service • Dealt with customer complaints face to face