Experience

Casey's Creative Kitchens

• Canada
• Design Services
• 1 - 100 Employee

• Assistant Project Coordinator

  • Sep 2022 - Present



Indigo Events & Consulting Canada

• Canada
• Events Services

• Jr. Co-Ordinator

  • Apr 2022 - Present



Trillium HR

• Canada
• Human Resources Services
• 1 - 100 Employee

• Administrative Office Assistant/Front Desk Reception

  • Mar 2020 - Nov 2020

  Started this position in March, and within a couple weeks covid hit and I was let go until we could return again. I did go back in September later that year, and then covid lockdown struck again in November, and I was unable to return before my Maternity leave in May, as the office didn't re-open.In this position I was:-Responsible for helping schedule and manage daily interviews-Greeting and Directing -Receiving incoming calls and directing-Following up with no-shows, and or gathering missing information for their applications-Maintaining office filing, scanning, and printing-Maintaining electronic records, creating spreadsheets to help with tracking needs



Fayez Spa

• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee

• Front Desk Receptionist

  • Sep 2019 - Feb 2020

  I worked at the front desk and greeted guests as they arrived, booked appts both in person and over the phone, and organized staffs schedules with the bookings that we made. We escorted guests to their services when needed, and did basic cleaning in the retail and front desk area. We also would assist housekeeping with laundry, when necessary. Reception was also responsible for maintaining the retail area, and restocking of the products. I also learned the techniques for teeth whitening, and occasionally would perform this service on clients.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Administrative Support/Scheduling & Staffing Dept

  • Apr 2015 - Oct 2019

  I worked in the customer service dept when I originally started and after a few months was hired to the Administrative Support Dept, and worked there for several years.Administrative support mostly worked with management and upper management, including the head office in Texas, to complete scheduling, meeting and training requests. We also maintained site compliance and training, monitored associates phone queues, and updated absentee records amongst other things.I was asked to assist the scheduling dept over the course of a year as well, initially it was part time and I was going back and forth from staffing to admin, and then a full time opportunity became available after a couple months. The scheduling team was integrated with the Marriott International team as well, with our fellow team members, being mostly in Canada or the USA. We worked as a team co-ordinating thousands of scheduling, vacation, time off , sick, and meeting requests across multiple centres. There was a lot of individual assignments, however it took the whole team to complete the big picture. I was very lucky to work with this team, and was very happy for the opportunity to learn new programs and skills.



OLG

• Canada
• Entertainment Providers
• 700 & Above Employee

• Marketing Associate/Player Services Representative

  • May 2014 - Apr 2015

  Our dept was responsible for all customer service at the casino, and marketing for the site. We interacted with a diverse range of patrons, providing them with access to their account, special events currently available through memberships, and on floor promotions. We monitored casino jackpot activity and got the winners packages ready, and presented to them on the floor in a timely manner.I was also am a member of the Green Committee, creating new initiatives every month for the site.I was covering a maternity leave, and so contract ended when she returned.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Business Wireless Specialist

  • Mar 2012 - Apr 2014

  I worked at a Rogers Wireless inbound call centre (Convergys), this position required very strong customer service and sales skills, as well as multi-tasking and computer skills. I started in the consumer dept, and worked my way quickly to business. I was often helping to train new hires, and helping management with technical issues they couldn't resolve, I learned the system very well, and was often pulled to assist others. My best experience with this job, was when I was sent on a 6 week business trip to BC with 4 other managers to open, and train a group of 100 people to start a brand new Rogers contract. We were required to present training in focused groups, usually 25 people, to explain and train them on the computer and information side of the position, and then lead them into their first calls, and guide them in good customer service, and to help train them to be confident in both the sales, and service aspects. I was also completing online courses in management training, but never received the opportunity to advance.



Previous Customer Service

• Customer Service

  • Jun 2009 - Mar 2012