Experience

Capital Insurance Group

• United States
• Insurance
• 300 - 400 Employee

• Delivery Manager

  • Oct 2023 - Present

• SCRUM Master III

  • Aug 2022 - Oct 2023

  Monterey, California, United States

• Technical Project Manager (Temp)

  • Jul 2022 - Aug 2022

  Placed at CIG through a temp agency, I worked with the IT Operations team to support infrastructure projects for a short time before moving to a permanent position with the organization



Monterey Bay Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Consultant Scrum Master/Data and Business Analyst

  • Mar 2023 - Present

  Ongoing consulting part time engagement with the Education Operations team to support development of data management and operational processes. We use SCRUM methodology to continuously deliver value in support of current priorities around data reporting and program management.



FishChoice

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Technical Project Manager

  • Dec 2020 - Feb 2022

  Responsible for day to day operations of maintaining and enhancing two Drupal sites, FishChoice.com and FisheryProgress.org. Developed and managed project plans for major initiatives while serving as BA, Lead QA and SCRUM Master. Engaged with program teams to plan and implement Human Rights and Social Responsibility Policy, MSC Certification API, and Seafood Sustainability Assessments. Worked with the entire organization to improve and document tech enhancement and change request processes.

• Senior Business Analyst

  • Jan 2018 - Dec 2020

  Monterey County, California, United States Lead in planning and delivery of Salesforce solutions. Managed scrum teams focused on system enhancements and continuous process improvement for Education, HR, and Contract Management flows. Created comprehensive documentation of system needs for Seafood Watch Business Outreach and Education departments. Served as BA lead for new ticketing platform; work included use case analysis, requirements definition, and process re-evaluation for Marketing, Sales, Education, IT and Operations.

• Business Intelligence Analyst

  • Jul 2016 - Jan 2018

  Pacific Grove, CA Applied Agile Framework to new reporting team, acting as both SCRUM Master and Product Manager. Developed requirements for reports across multiple business groups; authored project documents including project charter, business requirements, communication plan, and training plan.



Macerich

• United States
• Real Estate
• 700 & Above Employee

• Senior Business Systems Analyst

  • Nov 2008 - Mar 2015

  Santa Monica, CA Worked with IT and business partners to define, plan, and implement new initiatives and enhancement priorities for all stakeholders in CRM leasing flow. Served as lead analyst and project manager; scope included, deal entry and approval workflow, inventory management, document generation, and BI Dashboards. Established business process and data governance standards including adoption campaigns and end user support for multiple business groups new to an integrated transactional system. Authored… Show more Worked with IT and business partners to define, plan, and implement new initiatives and enhancement priorities for all stakeholders in CRM leasing flow. Served as lead analyst and project manager; scope included, deal entry and approval workflow, inventory management, document generation, and BI Dashboards. Established business process and data governance standards including adoption campaigns and end user support for multiple business groups new to an integrated transactional system. Authored all documentation including, project plan, functional design, test scripts, training materials and communications.

• Lease Revenue Analyst/Power User

  • Jan 2004 - Nov 2008

  Santa Monica, CA Responsible for entry and maintenance of all retail lease financial terms to billing system, tenant dispute resolution, monthly rent roll review and approval, and support of internal customers. Power User for Oracle EBS and primary liaison between team and IT. Provided user support and oversight of all data entry to ensure consistency and accuracy; established standards and metrics to evaluate analyst daily work; helped develop and maintain Policy and Procedure documents including training… Show more Responsible for entry and maintenance of all retail lease financial terms to billing system, tenant dispute resolution, monthly rent roll review and approval, and support of internal customers. Power User for Oracle EBS and primary liaison between team and IT. Provided user support and oversight of all data entry to ensure consistency and accuracy; established standards and metrics to evaluate analyst daily work; helped develop and maintain Policy and Procedure documents including training documentation.



Sierra Holdings

• United States
• 1 - 100 Employee

• Project Administrator

  • Jul 2002 - Oct 2003

  Monterey, CA



Rucker Fuller

• Real Estate

• Inside Sales Coordinator

  • Apr 1997 - Jun 1998

  San Francisco, CA



Pave Fine Jewelry Design

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales Manager/Designer/Apprentice Wax Carver

  • Sep 1995 - Dec 1996

  Oakland, CA



The Club

• Saudi Arabia
• E-Learning Providers

• Bartender

  • Jul 1995 - Sep 1995

  Danville, CA