Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Customer Happiness Manager

  • Mar 2020 - Present



Holidu

• Germany
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Happiness Manager

  • Mar 2020 - Present



BVA veilingen

• Netherlands
• International Trade and Development
• 1 - 100 Employee

• Customer Service and Social Media Professional

  • May 2019 - Feb 2020



PayPal

• United States
• Software Development
• 700 & Above Employee

• Collections Specialist

  • Jan 2019 - Feb 2019

  Collections Specialist for the Dutch market. - Reaching out to customers to negotiate payment solutions for their accounts with the aim to bring these back into good standing. - Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery Collections Specialist for the Dutch market. - Reaching out to customers to negotiate payment solutions for their accounts with the aim to bring these back into good standing. - Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery



Voxpro

• Ireland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Technical Support Agent

  • Mar 2017 - Jul 2017

  Technical Support Agent for Google Nest for the Dutch and Belgian Market. Provide first line technical support to customers - Answer calls and emails - Provide support for order management and product pre-sales - Troubleshooting quickly and in an efficient manner - Providing information and solutions to (potential) customers Technical Support Agent for Google Nest for the Dutch and Belgian Market. Provide first line technical support to customers - Answer calls and emails - Provide support for order management and product pre-sales - Troubleshooting quickly and in an efficient manner - Providing information and solutions to (potential) customers



Het Scheepvaartmuseum

• Netherlands
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Operations Coordinator

  • Jul 2014 - Oct 2016

  Alongside the Operations Supervisor responsible for the functioning of the Operations Department, consisting of the Guest Services Department, the restaurant and the museumshop. Main responsibilities;- coaching and managing employees of the Operations Department- addressing and resolving complaints- responsible for the museum cash register, in close cooperation with other departments such as Finances and Marketing- providing training to the employees about the cash register- communicate and implementing new marketing campaigns to them- processing administration and rapports at the end of the day Show less

• Guest Services Coordinator

  • May 2014 - Jul 2014

  Alongside the Guest Services Supervisor responsible for the functioning of the Guest Services Department.Main responsibilities;- managing and coaching employees in selling tickets, providing information to guests, working at the coffee corner, cloakroom and as a host(ess)- addressing and resolving complaints- responsible for the museum cash register in close cooperation with other departments, such as Finances and Marketing - providing training tot the employees about the cash register- communicate and implementing new marketing campaigns to them- processing administration and rapports at the end of the day Show less

• Guest Services Employee

  • Dec 2011 - Apr 2014

  Operations Employee.Main responsibilities;- welcoming guests- providing information- selling tickets



Vue Cinemas NL

• Netherlands
• Entertainment Providers
• 100 - 200 Employee

• Supervisor operations

  • Apr 2013 - Nov 2013

  Main responsibilities;- coaching employees- stock control- scheduling - administration- addressing and resolving complaints- marketing- social media- event managing

• Customer Service Employee

  • Oct 2006 - Mar 2013

  Main responsibilities;- bartending- selling tickets- organizing Birthday Parties- booking in reservations



Museum of the Mind

• Netherlands
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Stagiaire

  • Apr 2012 - May 2012

  During my internship at Het Dolhuys, I worked on a new exhibition, Ik (m/v) (I (m/f)). The emphasis was on gender identity disorders (GIS) or transgenderism. The goal of the research was creating an exhibition and a website that would positively influence the image of transgenders, and stimulating the viewer in taking a critical look at their own stereotype images of men and women. My main responsibilities were; - conducting research about the founders of the transgender-therapies between 1950-1970 - translating these findings into a comprehensible story Show less