Daniëlle Lankhorst
Customer Happiness Manager at Bookiply- Claim this Profile
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Nederlands Native or bilingual proficiency
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Engels Full professional proficiency
Topline Score
Bio
Experience
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Bookiply (part of the Holidu Group)
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Germany
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Internet Publishing
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200 - 300 Employee
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Customer Happiness Manager
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Mar 2020 - Present
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Holidu
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Germany
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Happiness Manager
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Mar 2020 - Present
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BVA veilingen
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Netherlands
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International Trade and Development
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1 - 100 Employee
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Customer Service and Social Media Professional
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May 2019 - Feb 2020
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PayPal
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United States
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Software Development
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700 & Above Employee
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Collections Specialist
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Jan 2019 - Feb 2019
Collections Specialist for the Dutch market. - Reaching out to customers to negotiate payment solutions for their accounts with the aim to bring these back into good standing. - Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery Collections Specialist for the Dutch market. - Reaching out to customers to negotiate payment solutions for their accounts with the aim to bring these back into good standing. - Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery
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Voxpro
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Ireland
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Technical Support Agent
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Mar 2017 - Jul 2017
Technical Support Agent for Google Nest for the Dutch and Belgian Market. Provide first line technical support to customers - Answer calls and emails - Provide support for order management and product pre-sales - Troubleshooting quickly and in an efficient manner - Providing information and solutions to (potential) customers Technical Support Agent for Google Nest for the Dutch and Belgian Market. Provide first line technical support to customers - Answer calls and emails - Provide support for order management and product pre-sales - Troubleshooting quickly and in an efficient manner - Providing information and solutions to (potential) customers
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Het Scheepvaartmuseum
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Netherlands
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Operations Coordinator
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Jul 2014 - Oct 2016
Alongside the Operations Supervisor responsible for the functioning of the Operations Department, consisting of the Guest Services Department, the restaurant and the museumshop. Main responsibilities;- coaching and managing employees of the Operations Department- addressing and resolving complaints- responsible for the museum cash register, in close cooperation with other departments such as Finances and Marketing- providing training to the employees about the cash register- communicate and implementing new marketing campaigns to them- processing administration and rapports at the end of the day Show less
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Guest Services Coordinator
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May 2014 - Jul 2014
Alongside the Guest Services Supervisor responsible for the functioning of the Guest Services Department.Main responsibilities;- managing and coaching employees in selling tickets, providing information to guests, working at the coffee corner, cloakroom and as a host(ess)- addressing and resolving complaints- responsible for the museum cash register in close cooperation with other departments, such as Finances and Marketing - providing training tot the employees about the cash register- communicate and implementing new marketing campaigns to them- processing administration and rapports at the end of the day Show less
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Guest Services Employee
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Dec 2011 - Apr 2014
Operations Employee.Main responsibilities;- welcoming guests- providing information- selling tickets
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Vue Cinemas NL
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Netherlands
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Entertainment Providers
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100 - 200 Employee
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Supervisor operations
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Apr 2013 - Nov 2013
Main responsibilities;- coaching employees- stock control- scheduling - administration- addressing and resolving complaints- marketing- social media- event managing
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Customer Service Employee
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Oct 2006 - Mar 2013
Main responsibilities;- bartending- selling tickets- organizing Birthday Parties- booking in reservations
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Museum of the Mind
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Netherlands
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Stagiaire
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Apr 2012 - May 2012
During my internship at Het Dolhuys, I worked on a new exhibition, Ik (m/v) (I (m/f)). The emphasis was on gender identity disorders (GIS) or transgenderism. The goal of the research was creating an exhibition and a website that would positively influence the image of transgenders, and stimulating the viewer in taking a critical look at their own stereotype images of men and women. My main responsibilities were; - conducting research about the founders of the transgender-therapies between 1950-1970 - translating these findings into a comprehensible story Show less
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Education
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Vrije Universiteit Amsterdam
Master of Arts (MA), History -
Vrije Universiteit Amsterdam
Bachelor of Arts (BA), History -
Vrije Universiteit Amsterdam
Archeology -
Don Bosco College Volendam
VWO