Danielle H.
Project Manager, Customer Support at 98point6 Technologies Inc.- Claim this Profile
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Bio
LinkedIn User
Danielle is a brilliant and gifted Support Specialist. Among their many top strengths is the ability to clearly communicate and go above and beyond to exceed customer expectations. In the face of escalation or conflicting priorities, Danielle never loses their cool which is one of the many reasons they are a top performer across tech companies. A calm and collected demeanor accompanied by genuine personality is a true asset to team who is lucky enough to have Danielle. Danielle is simply one of the best.
Jennifer Summers
Danielle exceeds the expectations of front-line support, leveraging the team to move fast and be agile for new work types. Others enjoy working with her and she is a valued team member. Danielle has demonstrated that she is willing to problem solve and collaborate within undefined spaces by asking questions, being vulnerable and willing to take on new work types and learning repeatedly. Danielle has consistently raised the bar of communication between member support and cross-functional partners ensuring our member/patient needs are met. If you need tickets to be CRUSHED she will deliver!
LinkedIn User
Danielle is a brilliant and gifted Support Specialist. Among their many top strengths is the ability to clearly communicate and go above and beyond to exceed customer expectations. In the face of escalation or conflicting priorities, Danielle never loses their cool which is one of the many reasons they are a top performer across tech companies. A calm and collected demeanor accompanied by genuine personality is a true asset to team who is lucky enough to have Danielle. Danielle is simply one of the best.
Jennifer Summers
Danielle exceeds the expectations of front-line support, leveraging the team to move fast and be agile for new work types. Others enjoy working with her and she is a valued team member. Danielle has demonstrated that she is willing to problem solve and collaborate within undefined spaces by asking questions, being vulnerable and willing to take on new work types and learning repeatedly. Danielle has consistently raised the bar of communication between member support and cross-functional partners ensuring our member/patient needs are met. If you need tickets to be CRUSHED she will deliver!
LinkedIn User
Danielle is a brilliant and gifted Support Specialist. Among their many top strengths is the ability to clearly communicate and go above and beyond to exceed customer expectations. In the face of escalation or conflicting priorities, Danielle never loses their cool which is one of the many reasons they are a top performer across tech companies. A calm and collected demeanor accompanied by genuine personality is a true asset to team who is lucky enough to have Danielle. Danielle is simply one of the best.
Jennifer Summers
Danielle exceeds the expectations of front-line support, leveraging the team to move fast and be agile for new work types. Others enjoy working with her and she is a valued team member. Danielle has demonstrated that she is willing to problem solve and collaborate within undefined spaces by asking questions, being vulnerable and willing to take on new work types and learning repeatedly. Danielle has consistently raised the bar of communication between member support and cross-functional partners ensuring our member/patient needs are met. If you need tickets to be CRUSHED she will deliver!
LinkedIn User
Danielle is a brilliant and gifted Support Specialist. Among their many top strengths is the ability to clearly communicate and go above and beyond to exceed customer expectations. In the face of escalation or conflicting priorities, Danielle never loses their cool which is one of the many reasons they are a top performer across tech companies. A calm and collected demeanor accompanied by genuine personality is a true asset to team who is lucky enough to have Danielle. Danielle is simply one of the best.
Jennifer Summers
Danielle exceeds the expectations of front-line support, leveraging the team to move fast and be agile for new work types. Others enjoy working with her and she is a valued team member. Danielle has demonstrated that she is willing to problem solve and collaborate within undefined spaces by asking questions, being vulnerable and willing to take on new work types and learning repeatedly. Danielle has consistently raised the bar of communication between member support and cross-functional partners ensuring our member/patient needs are met. If you need tickets to be CRUSHED she will deliver!
Experience
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98point6 Technologies Inc.
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United States
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Software Development
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1 - 100 Employee
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Project Manager, Customer Support
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Mar 2023 - Present
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Member Support Supervisor
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May 2020 - Mar 2023
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Rover.com
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United States
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Consumer Services
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700 & Above Employee
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Support & Escalations Supervisor, Trust & Safety
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Jan 2019 - Apr 2020
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Trust & Safety Lead
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Dec 2017 - Jan 2019
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Trupanion
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United States
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Insurance
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700 & Above Employee
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Support & Escalations Lead
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Aug 2015 - Oct 2017
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Rocky Mountain Chocolate Factory
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Seattle, Washington
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Team Lead
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Apr 2014 - Aug 2015
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Megan James & Family
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Seattle, Washington
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Professional Childcare Provider
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Mar 2011 - Sep 2014
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Target
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United States
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Retail
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700 & Above Employee
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Guest Services Manager
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Nov 2012 - Aug 2014
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LPW (Lil' Peoples World)
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United States
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Education Administration Programs
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1 - 100 Employee
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Teacher
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Oct 2009 - Sep 2011
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Rocky Mountain Chocolate Factory
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Seattle, Washington, United States
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Sales Clerk
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Aug 2007 - Sep 2009
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Education
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2013 - 2015
South Seattle College
Associate of Arts - AA
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