Experience

Oakland Police Department

• United States
• Law Enforcement
• 100 - 200 Employee

• Records Specialist

  • Sep 2020 - Present

  Access and input automated criminal history data systems.  Maintain internal manual and automated record keeping systems and provide information in compliance with federal and state regulations.  Coordinate and conduct transactions with other employees, sworn and civilian staff, and the public in matters requiring knowledge and analytical application of Police Department rules, policies and procedures.  Type reports, data, and forms.  Perform reception duties; accept applications; greet visitors and the general public; respond to phone requests.  Verify warrants and other information through computer terminals.  Check financial data; issue permits; balance payrolls, purchase orders, and vendor claims; file and maintain inventory records.  Provide direction and on-the-job training to assigned personnel.  Operate personal computers and/or compu Show less

• Police Communications Operator

  • Jul 2019 - Sep 2020

  Receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services.  Receive and record caller data and critical update information on incidents as they develop; analyze call for priority level of emergency; record information completely and accurately; take or recommend an effective course of action to protect life and property.  Coordinate rescue and emergency operations with outside jurisdictions.  Monitor display screens for dispatch status information, messages or service requests; monitor C.A.D. system for adequacy of response.  Provide information to Police field units; order services requested by field units.  Query automated warrant information system (P.I.N., N.C.T.C., and C.L.E.T.S.) for data.  Communicate instructions and civil and criminal legal information to emergency and non-emergency callers Show less



Invuity Inc

• United States
• Software Development

• Customer Service Sales Support

  • Jun 2018 - Dec 2018

  Validated purchase order agrees with contract and or quote: confirm payment terms, part numbers, pricing and shipment methods.  Customer communication: order acknowledgement, credit holds, order shortages, etc. Communicate changes, resolve non-standard property issues and address other 'non-valuation' concerns with the designated party Customer Service & Sales Support  Managed evaluation inventory for 70+ field sales representatives and 15 independent sales distributors.  Managed incoming inventory request to meet time sensitive delivery dates.  Maintained reconciliation statistics.  Internal/External complaint form execution and fil Show less



RPM Mortgage Company LLC

• United States
• Financial Services
• 1 - 100 Employee

• Appraisal Coordinator

  • Nov 2017 - May 2018

  Communicated changes, resolve non-standard property issues and address other 'non-valuation' concerns with the designated party.  Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; and expediting correction or adjustment.  Maintained approved vendor files, ensuring all files are current and accurate.  Contributed to team effort by accomplishing assigned projects as needed. Communicated changes, resolve non-standard property issues and address other 'non-valuation' concerns with the designated party.  Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; and expediting correction or adjustment.  Maintained approved vendor files, ensuring all files are current and accurate.  Contributed to team effort by accomplishing assigned projects as needed.



Hawk Ridge Systems

• United States
• Software Development
• 200 - 300 Employee

• Order Management Specialist

  • Feb 2016 - Jan 2018

  Reviewed, calculated and confirmed cost and discounts, verify information on purchase order and sales order, confirm method of payment and assure accurate amount of money is collected.  Upon verification, processed new orders, consumables, subscription and warranty renewals for simulation software and 3D printer contracts with accuracy.  Advised sales representatives of order discrepancies and what is required for completion.  Aligned database with new order information and provide confirmation for activation to the customer.  Generated weekly excel report and import spreadsheet into in-house database to preform KPI reconciliation.  Processed account change requests: Company Name, Address, Seat Transfer and Account Merg Show less



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Customer Management Representative

  • Mar 2013 - Feb 2016

  • Answered inbound calls and handled escalated customer concerns by actively listening and resolving any issues • Responsible for creating, entering, validating, monitoring sales orders, material availability. • Process all standard and emergency service requests quickly and efficiently. • New account set up. Point of sale/ Merchandising fulfillment. • Centralize order fulfillment. Assist with account and product inquiries. • Collaborated with outside departments to achieve a more cohesive business partnership to benefit client base. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Online Customer Service/ Technical Support Help Desk

  • May 2005 - Nov 2012

  • Answered inbound calls and handled escalated customer concerns by actively listening and resolving any issues • Responsible for creating, entering, validating, monitoring sales orders, material availability. • Process all standard and emergency service requests quickly and efficiently. • New account set up. Point of sale/ Merchandising fulfillment. • Centralize order fulfillment. Assist with account and product inquiries. • Collaborated with outside departments to achieve a more cohesive business partnership to benefit client base. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2002 - Apr 2006

  Responsible for training new associates  Finalize customer transactions through cashiering  Merchandising.  Provided training and ongoing support to new and veteran employees. Responsible for training new associates  Finalize customer transactions through cashiering  Merchandising.  Provided training and ongoing support to new and veteran employees.