Danielle Williamson

Accident Management Officer at AAMC
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Contact Information
us****@****om
(386) 825-5501
Location
Fitzgibbon, Queensland, Australia, AU

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Credentials

  • Diploma
    Brisbane North Institute of TAFE

Experience

  • AAMC
    • Australia
    • Insurance
    • 1 - 100 Employee
    • Accident Management Officer
      • Aug 2015 - Present

      Anything and everything post vehicle assessment. From liaising with internal and external assessors regarding assessment reports to providing repairers with authorisations to commence vehicle repairs as instructed by the insurer. http://aamcommercial.com.au/ Anything and everything post vehicle assessment. From liaising with internal and external assessors regarding assessment reports to providing repairers with authorisations to commence vehicle repairs as instructed by the insurer. http://aamcommercial.com.au/

  • Sargent Rental and Maintenance
    • Australia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Sales Support Officer
      • Oct 2014 - May 2015

      - Provide support to regional sales managers, national sales manager and branch managers across Australia. - CRM - Microsoft excel reporting - Marketing administration- Establishing and maintaining relationships with major clients and customers - Provide excellent customer service - Web enquiries - Access to confidential information (Budgets)

    • Project Support Officer
      • Jan 2013 - Oct 2014

      • Provide support to Project Manager & Operations team • Assist with the mobilisation & demobilisation of equipment, parts & personnel for given project • Research freight options to & from sites • Assist with weekly & monthly reports • Maintaining & loading project bookings • Maintain quality standards in accordance with company operational procedures • Coordinate repositioning operations • Coordinate vehicle swap out and exchange operations • Vehicle bookings; pre hire, dispatch, capture and return • Establish & maintain professional relationships with all major clients • Invoicing & data entry as required • Enforce Sargent WH&S policy & procedures Show less

  • Apollo Motorhome Holidays
    • Australia
    • Travel Arrangements
    • 100 - 200 Employee
    • Sales & Reservations Consultant
      • Apr 2010 - Jan 2013

      As the Reservations 2IC I worked closely and confidently with my manager to encourage and support our reservations team. I was in charge of recruitment and ongoing staff training to all employees including call monitoring to ensure the best possible customer service and company ideals are always met. I handled conflict situations confidently and sympathetically while keeping with the company’s best interest in mind. The role included the following: • Staff Travel – Travel Brokering • Vehicle specifications • Policies and procedures • Managing the team • Recruitment • Staff training and development • Licensing requirements and child restraint policy • Answer a high Volume Inbound/Outbound Call Centre • Deal with national and International Travel Agents • Meet and exceed sale targets • Meet and exceed team and individual KPI’s • Conflict Resolution • Using appropriate conflict resolution techniques with a professional approach using creative responses, appropriate assertiveness, taking responsibility for the call throughout its duration mapping the conflict and applying appropriate follow up. • Customer Service • Answer all emails in an appropriate timeframe from 8 different Email Inboxes • Hertz Rental Car Bookings • Ferry Bookings • Reception duties • Live Chat CanaDream Exchange Program: May 2011- August 2011 - Based in Calgary, Canada • Front counter • Vehicle check out • Vehicle check in • Demonstrations • Reservations Customer Service Consultant – Brisbane Branch • Greeting clients • Completing rental check outs and check ins • Vehicle show through • Brochure ordering • General office duties • Financial reports and banking • Fleet activity reports • Setting up the yard and preparing vehicles ready for the following day Show less

  • Club Pine Rivers
    • Bar, Gaming, Promotions & TAB attendant
      • Jan 2007 - Nov 2009

      - Customer service - Functions / Events - Promotions / Raffles - Reception and bottle shop - Cash handling - Keno - TAB - RSA & RSG licences - Customer service - Functions / Events - Promotions / Raffles - Reception and bottle shop - Cash handling - Keno - TAB - RSA & RSG licences

Education

  • Mt Maria College Mitchelton
    High School, Business Administration and Management, General
    2001 - 2005

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