Director of Security Operations

• Mar 2023 - Present

Security Operations Manager

• Jun 2022 - Mar 2023

Security Manager/ Project Manager

• Oct 2020 - Jun 2022

Rapidly growing Managed Service Provider (MSP) with a culture of security. Apex is helping businesses and local governments achieve their goals more efficiently by providing the most innovative, secure, and reliable IT. • Key player in developing and evaluating standard operating procedures to that resulted in system efficiencies and higher quality employee onboardings. Provided ability to delegate specialized tasks to lower-level skilled employees. • Regular interactions with large clients discuss and design robust IT Security solutions and lead proactive & reactive maintenance on client contracts including managing, configuring, and implementing solutions to ensure customer Anti-Virus are ran consistently. • Managing the incoming Security Operations Center (SOC) alerts, vulnerabilities & addressing the risks. • Conducted the setup of client Security Awareness Training (SAT) & Phish Test campaigns. Show less

Senior Network Administrator & Service Desk Manager

• Oct 2016 - Sep 2020

- Service Desk Manager - Reactive - Oversee the help desk staff, & escalations - Dispatcher - Scheduling out tickets, onsite visits, projects, escalation priorities - Centralized Services - Manage all Backups, AV, Patching, Monitoring, documentation standards - Network Administrator - Proactive - review logs & monitoring tools to find any upcoming issues. - Help Desk Tier2/Tier3 - First line of requests, any issues that are escalated beyond tier1 level Adapted in products: - Office 365 & Exchange servers - Sophos Firewalls - Sophos, Vipre, and AVG Anti-virus - StorageCraft, eFolders, Datto backup managements - Labtech - Connectwise Automate - Connectwise manage - ITGlue - Brightgauge - Addigy - OS33 - Cloud Platform - Nextiva, Star2Star, Fuze, Allworx VoIP systems Show less

Sr. System Administrator -Server Deployment Team

• May 2014 - Sep 2016

Dept. of Homeland Security, US Citizenship & Immigration Services 2012 to 2016 Served as a contractor for Homeland Security Managed multiple concurrent high-priority projects as team lead. Collaborated with key stakeholders and customers to define scope, budgets, project objectives, and project schedules and milestones and ensure alignment with organizational goals and quality standards. • Directly contributed to the design and implementation of a standardized enterprise backup solution that provides the agency its first centralized backup management suite. • Actively participated in trainings pertaining to design best practices, and/or project management • principles. • Facilitated site management and system engineering for site technical staff to be able to quickly understand their infrastructure. • Collaborated with enterprise engineering and operations teams to implement a DevOps approach to field infrastructure system lifecycle, minimizing the risk of introducing drastically newer technologies into the environment. • Managed and monitored remote leveraged resources, across multiple business and technical IT security functional areas, accurately representing and conveying information verbally and written. • Provide technical support for enterprise network security infrastructure components, technology transitions and migrations. • Developed project baseline budgets, providing funding and expenditure updates throughout the lifecycle of the project. • Evaluated new methods to enhance customer satisfaction and respond to customer’s needs for support. • Created and provided documentation in terms that are easy to understand and follow to assist the multiple levels of technical abilities. • Implemented IT security monitoring capabilities for platform level standardization, network changes, and resolve integration issues, developed long-term IT security plans that anticipate, mitigate, and minimize possible security vulnerabilities throughout the enterprise. Show less

Senior System Administrator

• Aug 2012 - May 2014

Contracted to USCIS – Department of Homeland Security. Citizenship and Immigration mission systems support. Site location is Northeast Regional Office in South Burlington Vermont. Customer support for USCIS systems on a contract with General Dynamics Information Technology (GDIT) and Sub-Contracted to Mindbank Consulting. Sr. Systems Administrator (Accounts Management) – Contractor (GDIT) July 2013-May 2014 • Queue Management • Organize and present detailed reports to high level management • Management general exchange mailboxes • Provides advice and training to end-users • Provide high level customer service to end-users & peers • Manages Consular Consolidated Database (CCD) for end-user access • Maintains several databases for accurate information • Maintains end-user network access • Maintains current knowledge of relevant technologies as assigned • Information Assurance – Attention to detail and handling highly sensitive data • Participates in Special projects as required Systems Administrator (DSM) – Contractor (GDIT) Aug 2012-July 2013 • Provides advice and training to end-users • Provide high level customer service to end-users & peers • Configures VPN tokens for users throughout the nation for secure network • Manages Consular Consolidated Database (CCD) for end-user access • Maintains several databases for accurate information • Creates new users to the LAN for CIS1 • Maintains end-user network access • Maintains current knowledge of relevant technologies as assigned • Information Assurance – Attention to detail and handling highly sensitive data • Participates in Special projects as required Show less

Desktop Server Management (DSM)

• Feb 2012 - Aug 2012

Desktop Server Management (DSM) – Sub-Contracted to General Dynamics (GDIT) Feb 2012 – Aug 2012 Position is hands-on service restoration and customer support of IT equipment and assets. • Support and service restoration for 5 Sites with 100% Remedy AQL compliance. • Provide customer service above the expectations of customer & management • Symantec Backup Exec - Manage backup and restoration of enterprise file assets. • Active Directory – OU resource and permission management for users, groups, and sensitive government resources. • Exchange Server 2007 – Mailbox troubleshooting and management. • Enterprise Tools – Landesk for efficient multi-site support and service restoration for users as well as IT asset tracking and management. • Information Assurance – Lead Site Recertification for AO for multiple regional sites. Researched and compiled technical specs, verified technical details for accuracy, formatted and audited reports for others, presented final quality drafts for the business. Show less

Product Support Agent I

• Nov 2011 - Feb 2012

Client Services System Administrator 2011 to 2012 Managed the system administration of cloud-based enterprise database front-end systems for this software company that serves the multiple-unit housing industry. • Implemented various solutions including, scalable property management tools to volume real estate managers. • Prepared presentations to internal and external teams to brief technical low level and high-level overview communications. • Developed, coordinated, documented, and report user acceptance testing activities. Show less

Corporate Office Manager / IT

• Nov 2006 - Nov 2011

Three Bears Alaska, Wasilla, Alaska Nov 2006-Nov 2011 Three Bears is a grocery store chain with current sites in Alaska and Montana. They combine a bulk-warehouse approach of the “Big Box” stores with a super-convenience approach to meet the unique needs of rural areas. Managed teams responsible for deploying and maintaining infrastructure components for geographically separated sites for this outpost-concept retail company that provided a wide range of geographically targeted products and employed innovative integration of back office and retail IT management systems. Managed short and long-range projects, troubleshot point of sale equipment, registers, and scales for 8 grocery store locations. • Planned, implemented, and managed Point-of Sale & Accounting systems that used active tools that automatically recognized, reported, tracked, and resolved IT issues. • Identified and ensured compliance with applicable security controls to protect personal privacy and business financial data. • Recovered $10,000+ in lost revenue by developing tool for tracking unresolved product rebates owed. • Negotiated product sales licensing and contract pricing with vendors/distributors. • Authored and implemented companywide Standard Operating Procedures (SOPs) • Created disaster recovery (DR) and contingency plans (CP) for critical IT and business systems and processes. Show less