Experience

1 Natural Way

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2019 - Present

  Daily tasks include providing customer support through email, live chat, text message, and phone calls. This customer service could be to solve a problem for the customer, refer the customer to the manufacturer for warranty information or to assist the customer with placing an order. Customer service also includes collecting customer copays, deductibles, and upgrade fees as well as assisting in processing returns and exchanges. This position requires problems to be resolved and solutions be facilitated to enhance customer service offerings. When not assisting the customer directly, this position includes verifying insurance coverage via phone calls, insurance portals, and live chat. This position also requires assisting in the processing of prescriptions for breast pumps, resupply, and ancillary products. With this position, accurate and detailed documentation is required. Some of the computer programs that are used daily are Google Chrome, Google Docs and Sheets, Helpscout, Shopify, Shipstation and mFax.



Rev Transcription

• France
• Business Consulting and Services

• Transcriptionist

  • Aug 2018 - Present

  By freelancing for Rev Transcription, I have been able to learn more about the transcription field. I also get to keep practicing my typing and grammar. Multi-tasking is also a big part of transcribing here since not only do you have to be able to listen and type, but occasionally you have to use a search engine to find more information about what is being said in the audio. Rev Transcription has a time limit on how long it can take to transcribe files and this has helped me with my time management and has shown me that I can work hard under pressure.



Stay at Home Mom

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Stay at Home Mom

  • Mar 2012 - Apr 2019

  My time as a stay at home mom has helped me to be an even better multi-tasker than I was before. It has also taught me how to be resourceful with my time. I have learned different ways of communicating with people since my two children have completely different ways of learning, Staying home as a mother has also helped me with patience and conflict management. Other responsibilities include budgeting, event management, relationship building, and scheduling. My time as a stay at home mom has helped me to be an even better multi-tasker than I was before. It has also taught me how to be resourceful with my time. I have learned different ways of communicating with people since my two children have completely different ways of learning, Staying home as a mother has also helped me with patience and conflict management. Other responsibilities include budgeting, event management, relationship building, and scheduling.



NSA Bahrain Child and Youth Program

• Operations Clerk

  • Apr 2011 - Mar 2012

  Daily tasks included data entry, maintaining confidential customer files, calculating fees, and customer service. Multiple computer programs (Microsoft Office, Outlook Express, and Internet Explorer) were used daily. Customer service was performed face-to-face, through email and on a multi-line phone system. Knowledge required for this job included how to use computers and computer programs, how to safely store personal and confidential information, how to calculate fees and balance office budgets, and how to interact with customers and coworkers. Flexibility was also an integral skill needed for this job as smaller tasks could change day to day.



Imaging Healthcare Specialists

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Scheduler

  • May 2008 - Sep 2010

  As a scheduler, my responsibilities included data entry with the assistance of multiple computer programs (Microsoft Office, Outlook Express, and Internet Explorer) and customer service on a multi-line phone system. Customer service in this position was with both healthcare providers and patients. Along with the knowledge of how to use computers and their computer programs, this job required knowledge of radiology procedures as well as CPT and ICD-9 codes for medical billing and authorization purposes.



Blue Cross Blue Shield of Texas

• United States
• Insurance
• 300 - 400 Employee

• Claims Processor 1

  • Aug 2006 - May 2007

  In this position, I was responsible for the timely processing of insurance claims. It was a requirement to be able to multi-task with several computer programs (Microsoft Office, Lotus Notes, and Internet Explorer) on the same screen while completing data entry tasks. This job required extensive knowledge of insurance policies and the CPT and ICD-9 codes used for processing of medical claims. In this position, I was responsible for the timely processing of insurance claims. It was a requirement to be able to multi-task with several computer programs (Microsoft Office, Lotus Notes, and Internet Explorer) on the same screen while completing data entry tasks. This job required extensive knowledge of insurance policies and the CPT and ICD-9 codes used for processing of medical claims.