Experience

STRIDES PHARMA UK LTD

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Aug 2022 - Present



Premier Decorations Limited

• United Kingdom
• Wholesale Import and Export
• 1 - 100 Employee

• Sales Support Assistant

  • Mar 2022 - Jul 2022



Ranbaxy

• India
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Service Officer

  • May 2017 - Nov 2021

  Processing and dispatching all orders to specification requested within a timely manner to NHS partners and wholesalers within the UK Managing customer communications such query resolution order management, credit & debit notes, resolving invoice errors collaborating with internal teams to deliver a joined up approach Communicating daily with the following departments to ensure duties are covered to the best of our ability across finance, quality, regulatory, supply chain, commercial and warehouse and distribution Liaising with our logistics partner to ensure delivery deadlines are adhered to, arrange collection requests, request POD’s, discuss customer claims and investigate and resolve stock discrepancies Communicating closely with NHS parties to ensure stock is available for tenders and ensure a high level of service is provided to keep disruption to hospital supply at a minimum Creating reports daily/weekly to keep the team informed in regards to sales figures, outstanding orders to be invoiced as well as stock levels Overseeing Stock Control across good’s in, dispatch and ongoing stock management Communicating with EU Offices and US Offices as well as Head Office in India to ensure swift responses and avoid delays Training new starters to ensure business continuity Reviewing processes undertaken on a regular basis to ensure these remain relevant and productive and escalate fixes where necessary ensuring SOP’s are kept up to date Liaising with the IT Team in India to ensure any system glitches are resolved where necessary to ensure minimal disruption to day to day activities (Office package, Servers and Share drives, VPN and SAP) Show less



C E Moore Coachtrimmers Ltd

• United Kingdom

• Workshop Assistant/Coachtrimmer

  • Aug 2001 - May 2017

  Working in a small but very busy firm completing a range of duties Responding to customer and supply enquiries in a professional and courteous manner Checking in vehicles and completing damage reviews Organising all incoming stock deliveries Completing repair work on a wide range of interior trims and convertible hoods Finishing all work to a very high standard to ensure customer satisfaction with the project Working in a small but very busy firm completing a range of duties Responding to customer and supply enquiries in a professional and courteous manner Checking in vehicles and completing damage reviews Organising all incoming stock deliveries Completing repair work on a wide range of interior trims and convertible hoods Finishing all work to a very high standard to ensure customer satisfaction with the project



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Checkout Assistant

  • 2001 - 2005

  Providing high standards of customer service and professionalism at all times Processing items through the till in an accurate and efficient manner Handling large volumes of cash and processing card transactions Providing high standards of customer service and professionalism at all times Processing items through the till in an accurate and efficient manner Handling large volumes of cash and processing card transactions