Experience

DSB Technologies

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Inside Sales & Customer Service Manager

  • Mar 2023 - Present

  Janesville, Wisconsin, United States Lead on-going sales forecast efforts for monthly, quarterly, and annual reporting cycles. Support external global sales representatives. Plan, prioritize and delegate work tasks to ensure proper functioning of the department. Manage the Customer Service team to ensure customer satisfaction and efficient operations by effectively training, coaching, and developing the team to provide best-in-class customer service. Execute business strategy and processes. Identify process gaps and… Show more Lead on-going sales forecast efforts for monthly, quarterly, and annual reporting cycles. Support external global sales representatives. Plan, prioritize and delegate work tasks to ensure proper functioning of the department. Manage the Customer Service team to ensure customer satisfaction and efficient operations by effectively training, coaching, and developing the team to provide best-in-class customer service. Execute business strategy and processes. Identify process gaps and lead initiatives to implement solutions. Resolve problems, complete audits, and identify customer trends to determine process and system improvements. Handle complex and escalated customer service issues, internally and externally. Show less



Dairyland Electrical Industries, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2018 - Mar 2023

  Stoughton, WI Provide account management and support. Provide technical literature, advice, and recommendations for customer and distributor inquiries. Ensure timely and thorough responses to technical and sales requests simultaneously developing strong relationships with team members and customers. Effectively manage and process sales orders and quotations utilizing Microsoft Dynamics GP and CRM software. Follow proper procedures for export documentation and shipment scheduling. Training and… Show more Provide account management and support. Provide technical literature, advice, and recommendations for customer and distributor inquiries. Ensure timely and thorough responses to technical and sales requests simultaneously developing strong relationships with team members and customers. Effectively manage and process sales orders and quotations utilizing Microsoft Dynamics GP and CRM software. Follow proper procedures for export documentation and shipment scheduling. Training and onboarding new staff Tracking and reporting Team lead for quality assurance Perform yearly Export Compliance Audit Show less



Facility Gateway Corporation

• Critical Facility Contract Manager

  • Aug 2018 - Dec 2018

  Madison, WI Partnering with Facility Managers to ensure their critical power equipment (HVAC, Generators, UPS, & Fire Suppression) is maintained properly to reduce their risk of downtime. Supplying emergency service and vendor management for clients around the U.S. and Canada.

• Contracts Project Manager

  • Jun 2017 - Aug 2018

  Madison, Wisconsin Area Track contract project performance, analyze successful completion of short and long-term goals, meet budgetary objectives, make adjustments to project constraints based on financial analysis, coordinate internal resources and vendors for flawless execution of all sales order processing, measure project performance, maintain client and vendor relationships, create and maintain comprehensive project documentation, continual review of team functions with regards to Standard Operation Procedures… Show more Track contract project performance, analyze successful completion of short and long-term goals, meet budgetary objectives, make adjustments to project constraints based on financial analysis, coordinate internal resources and vendors for flawless execution of all sales order processing, measure project performance, maintain client and vendor relationships, create and maintain comprehensive project documentation, continual review of team functions with regards to Standard Operation Procedures, Programs, and Tools to enhance job productivity

• Lead Scheduling Coordinator

  • Dec 2015 - Jun 2017

  Madison, Wisconsin Area Manage a team of service coordinators, contract set-up, PO creation, provide conflict management where necessary, recruit and staff for open positions, design and implement training programs for new hires and current employees, responsible for training new hires and current employees, maintain profit and loss statements, coordinate and schedule on site preventative and corrective maintenance visits, coordinate delivery of goods, emergency response coordinator, responsible for ticket management… Show more Manage a team of service coordinators, contract set-up, PO creation, provide conflict management where necessary, recruit and staff for open positions, design and implement training programs for new hires and current employees, responsible for training new hires and current employees, maintain profit and loss statements, coordinate and schedule on site preventative and corrective maintenance visits, coordinate delivery of goods, emergency response coordinator, responsible for ticket management and monitoring alarms, review field service reports, maintain ongoing relationships with customers and vendors, develop positive vendor partnerships

• Account Manager

  • Jul 2015 - Dec 2015

  Madison, Wisconsin Area Responsible for day-to-day actions necessary to maximize client up-time (emergency service, T&M, repairs, equipment replacements)

• Project Coordinator

  • Nov 2012 - Jul 2015

  McFarland, WI Critical Back Up Power - Preventative Maintenance coordinator, Emergency response coordinator: PM scheduling, emergency response dispatching, customer care service and service followup.