Experience

TBWA\WorldHealth London

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Jan 2023 - Present



Merz Aesthetics UK & Ireland

• Customer Experience Manager

  • Aug 2020 - Jul 2022

  ▪️CX strategy▪️Digital marketing strategy ▪️Customer-centricity▪️Market research▪️Creative problem solving ▪️PR, social marketing and influencer campaigns ▪️Hubspot CRM Strategy

• Aesthetics Account Manager

  • Jul 2019 - Aug 2020

  ▪️Built and maintained strong customer relationships ▪️Drove uptake in key accounts ▪️Built trust and relationships with multiple stakeholders within the account ▪️Use of Sales force CRM ▪️Confidence articulating clinical data and scientific information

• Brand Manager (Injectables)

  • Jul 2018 - Jul 2019

  ▪️Brand management of multi-brand portfolio (B2B and B2C experience)▪️Market research▪️Management of international congress attendance, company owned events and 3rd party trade show exhibitions. ▪️ATL and BTL marketing activity ▪️Recruitment and line management ▪️Budget forecasting and management

• Assistant Brand Manager (injectables)

  • Jan 2017 - Jul 2018

  ▪️Project management▪️Brand management of 2 SKUs within the portfolio▪️Supported national sales team ▪️Managed internal approval process ▪️Led brand planning process ▪️Worked with cross-functional teams▪️Managed relationships with regional and global functions ▪️Market and competitor research ▪️Product launch▪️New campaign development ▪️Event management: internal, company owned conferences and 3rd party events

• Marketing Assistant

  • Jun 2016 - Jan 2017

  ▪️Development and management of SaaS ▪️Project management ▪️Senior stakeholder relationships ▪️Global and regional relationships ▪️Agency recruitment and management



Beauty Boulevard Ltd.

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2015 - Jun 2016

  ▪️B2B and B2C ▪️Social media strategy ▪️New digital marketing campaigns within a SME ▪️Responsible for managing social media accounts: Facebook, Instagram. Twitter and YouTube ▪️Built and maintained relationships with beauty influencers ▪️Creating and scheduling social media content ▪️ALT and BTL marketing ▪️Sales promotion ▪️Salon account management ▪️Social media advertising, PR and Influencer relationships ▪️Trade show lead generation ▪️Sales lead follow-up ▪️Video recording and editing on Adobe Premiere Pro ▪️Photoshop



Merz Aesthetics UK & Ireland

• Elstree and Borehamwood

• Marketing Intern

  • Jul 2014 - Sep 2015

  ▪️Supporting the national sales team ▪️Supported senior brand manager ▪️Brand campaign development ▪️Developed event app ▪️Produced and delivered external and internal marketing communications ▪️Creative agency brief, direction and management ▪️Led concept and development of print and digital advertisements ▪️utilising global brand guidelines ▪️Project management ▪️Internal event concept dev and organisation ▪️Presentation skills ▪️Customer interaction Received Merz Excellence award, selected by the company directors. An annual award presented to employees recognised for their outstanding performance and achievements.



Sequin Hair & Beauty Plus

• Salon Assistant

  • Feb 2007 - Jul 2014

  ▪️Service and treatment knowledge ▪️Product knowledge - in store sales items ▪️Ability to upsell ▪️Staff inductions ▪️Team management ▪️Front if house ▪️Customer service ▪️Customer centricity ▪️Time management ▪️Till management and cashing up ▪️Staff rotas ▪️Customer complaint resolution ▪️Booking requests ▪️Social media content ▪️Opening and locking up of salon ▪️Organised and ran group events including Childress parties ▪️Styled prom hair ▪️Assisted in colours and blow dry



Amber UPVC & Solar

• Telesales

  • Jun 2013 - Sep 2013

  ▪️Lead generation ▪️Lead follow up ▪️Cold-calling ▪️Understood and confidently articulated the benefits of solar energy ▪️Objection handling ▪️ Result driven targets ▪️High pressure, highly targeted environment ▪️Lead generation ▪️Lead follow up ▪️Cold-calling ▪️Understood and confidently articulated the benefits of solar energy ▪️Objection handling ▪️ Result driven targets ▪️High pressure, highly targeted environment



ComePlay

• Lincoln, England, United Kingdom

• Nightclub promoter

  • Nov 2012 - May 2013

  ▪️Promotion of parties and events ▪️Increased nightclub headcount ▪️Attracting potential customers ▪️Ticket / entry sales ▪️Customer communication ▪️Building relationships with regular customers ▪️Upselling ▪️In-depth knowledge of venue and event information ▪️Handled questions and queries ▪️Handled objections ▪️Established positive reputation for the club ▪️Distributed publicity materials ▪️Liaised with security and bar staff. ▪️Promotion of parties and events ▪️Increased nightclub headcount ▪️Attracting potential customers ▪️Ticket / entry sales ▪️Customer communication ▪️Building relationships with regular customers ▪️Upselling ▪️In-depth knowledge of venue and event information ▪️Handled questions and queries ▪️Handled objections ▪️Established positive reputation for the club ▪️Distributed publicity materials ▪️Liaised with security and bar staff.



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Representative

  • Feb 2011 - Dec 2011

  ▪️In-depth knowledge of product portfolio: beauty, jewellery and clothing ▪️Catalogue distribution across territory ▪️Awareness of recent trends and seasonality ▪️Building and maintaining customer relationships ▪️Door to door sales ▪️Cold calling ▪️Networking ▪️Received and processed customer orders ▪️Operating under company guidelines ▪️Delivered ordered products ▪️Calculated and quoted accurate product prices ▪️Provided quality customer service and excellent direct sale products