Experience

Harr Toyota

• United States
• Consumer Services
• 1 - 100 Employee

• Team Leader

  • Feb 2018 - Present

  As a Team Lead, I oversee all strategic initiatives of a thriving dealership and its 22-member Product Specialist team. By providing continuous support, training, and coaching, I ensure my team meets its quotas, develops trusting relationships with customers, and knows about our product features, benefits, and financing deals.► I surpassed 9 other team leaders to become #1 in the organization in July 2019. By focusing on the front end gross (with back-end reserved for products), I also reached 1st place in volume and number in gross.

• Product Specialist

  • Feb 2015 - Jan 2018

  As Product Specialist at Harr Toyota, I acquired new clients through prospecting in my sales territory, researching evolving marketing trends and customer needs, and cultivating relationships. I also generated consistently high profits through upselling strategy development and execution. ► I sold 34 vehicles in 28 days and attained and maintained the record for monthly and annual sales numbers (300+). While facing at least 2 ups per shift (customers at the dealership), I consistently closed at 75% and used social media, word-of-mouth, and prior customers to gain referrals.► Within my first year and every year thereafter, I earned the Toyota Bronze Sales Club Member Award from the Toyota National Sales Society for outstanding sales performance.► I attained the leading position for floor sales 90% of the time by maintaining expert product and market knowledge and using well-honed negotiation and sales skills.



99 Restaurant & Pub

• United States
• Restaurants
• 300 - 400 Employee

• Beverage Manager

  • 2013 - 2014

  I directed an operations team of 60, providing them with training, mentoring, and motivation to exceed operations and revenue goals. Through developing positive, productive customer relationships, I encouraged return visits and referrals. I also sought out opportunities to improve processes and procedures, driving efficiency and service quality.► I acquired an inventory tracking system, added new drink specials and fun experiences (e.g., trivia), and updated company policies. This boosted sales instantly from $50K/week to $55K/week, reduced labor costs, and increased employee retention.



Dangelo Sandwich Shops

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • 2012 - 2013

  I led the restaurant operations team in maintaining consistent product and service quality and driving profits. Through staff training, coaching, career development, and motivation, my team achieved productivity standards and sales goals. ► I cut operating expenses by 1.2% by establishing new policies, procedures, and training programs that enhanced operational efficiency.



Square One Sports Bar & Grille

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • 2010 - 2012

  I directed a 40-member team in implementing operation and product quality, customer service, and sales strategies. To increase productivity and efficiency, I consistently improved processes and procedures. I also maintained my focus on profits while providing exceptional customer service. ► I launched a profitable business that attracted its target market via methodical preparation for its initial opening and a strategic approach to operations (e.g., decision-making, hiring, menu and bar selections, etc.)► By devising an inventory tracking system that aligned with the POS system and maintaining staff accountability, I slashed food costs by 10% and liquor/beer costs by 2.2%, which increased revenue by $1K/month.



S & K Valet

• Consumer Services
• 1 - 100 Employee

• Manager

  • 2005 - 2010

  I supported the company through strategic initiatives that expanded the client base and provided quality customer service. I also led, trained, motivated, and provided consistent feedback to my 90+ member staff of cashiers, lot attendants, valets, an account manager, and a special-events crew. ► I accelerated the car retrieval process by developing an app allowing customers to text valet staff prior to leaving. This reduced customer wait times from 10 – 20 minutes to 3 – 6 minutes and increased valet usage, tips, and table turnover.► By the end of my first year, I acquired 10 accounts and became the area’s first valet-service provider via cold calling and in-person visits to local businesses to encourage ebb and flow improvement and parking situations.► I received the Breakfast Club Award from the Worcester County Chamber of Commerce in January 2007 for growing the organization at a high rate without forgetting about the community it serves.