Experience

My Plan Manager

• Australia
• Financial Services
• 100 - 200 Employee

• Salesforce Learning Associate

  • Dec 2021 - Present

• Customer Relationships Consultant

  • May 2021 - Dec 2021

• Team Manager

  • May 2020 - May 2021

• Customer Relationships Consultant

  • Oct 2019 - May 2020



NT Health

• Australia
• Government Administration
• 200 - 300 Employee

• Revenue Team Leader

  • Dec 2018 - Oct 2019

• Medicare & Administration Trainer

  • Feb 2017 - Dec 2018

• Professional Development Officer - CCIS

  • Nov 2016 - Feb 2017

• Medicare & Administration Trainer

  • Jan 2016 - Nov 2016

• Outpatient Medicare Billing Officer

  • Aug 2015 - Jan 2016



South Australian Department of Health

• Business Revenue Officer

  • May 2014 - May 2015

  -Participating in billing and revenue working groups and projects-Assisting with reviews of billing and revenue policies and procedures-Participating and assisting in analysis and reports for initiatives to raise revenue-Participating in the implementation new policies and procedures-Worked on a project aimed at recovering prompt payment from Non Medicare Patients. -Procurement plan,-Transitioning duties to Shared Services SA -Procedure feedback and updates, -Minutes to the minister and treasurer-Debt collection duties-Quarterly project reporting

• Team Leader, Pathology Billing

  • Jan 2008 - May 2014

  -Participating in billing and revenue working groups and projects-Assisting with reviews of billing and revenue policies and procedures-Participating and assisting in analysis and reports for initiatives to raise revenue-Managing the implementation new policies and procedures-Performance Management for staff-Assisting Sundry Revenue Team when required-Acting in the Manager, Pathology Revenue Role when required including a 5 month period from November 2012 to March 2013-Duties as listed below

• Revenue Officer

  • Aug 2008 - Mar 2011

  -Supervising staff, including monitoring and directing workflow and conflict resolution-Handling complex enquires-Handling difficult customers-Problem Solving-Training and Mentoring Staff-End of Month Reporting-End of Month AR module Reconciliation-Liaising with SA Pathology's internal and external customers-Use of SA Health Oracle financial system-Duties as listed below

• Revenue Clerk

  • Jan 2008 - Aug 2010

  -Following up patient details to comply with Medicare regulations-Preparing and sending the daily HIC claim-Addressing Medicare rejections-Liaising with external clients, such as Medicare, doctors, nurses and other healthcare professionals-Raising and sending out invoices-Following up bad debts-Preparing invoices for rebilling-Answering telephone enquiries from a variety of people, including patients, doctors and Medicare-HIC Reconciliation-Receipting cheques, money orders and credit payments-Preparing daily banking-Raising manual invoice – both patient and sundry-Acting in the role of Revenue Supervisor-Assisting with End of Month reporting-Revenue Allocation-Processing Hospital Credits-Patient Billing Use of iSoft Homer-Use of complex functions of the Microsoft Office Suite-Use of Ultra (the inhouse patient information database)