Experience

TLS

• Canada
• Telecommunications
• 1 - 100 Employee

• Customer Service Team Lead

  • Jul 2022 - Present

• Brand Experience Agent

  • Mar 2022 - Present

  * Receiving and placing inbound and outbound calls* Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records* Maintaining a positive, empathetic, and professional attitude toward customers at all times.* Responding promptly to customer interactions.* Communicating with customers through various channels.* Acknowledging and resolving customer complaints.* Making sure to be knowledgeable about services the Brand provides.* Keeping records of customer interactions, transactions, comments, and complaints.* Communicating and coordinating with colleagues as necessary.* Providing feedback on the efficiency of the customer service process.* Ensure customer satisfaction and provide professional customer support.* Proficient in CMS/ RMS Database, XactAnalysis, Symbility and SharePoint Show less



Chair Source

• Canada
• Retail

• Customer Service Representative

  • Jan 2019 - Jul 2021

  * Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. * Handled client correspondence and tracked records to foster office efficiency. * Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. * Executed record filing system to improve document organization and management. * Developed and updated spreadsheets and databases to track, analyze and report on client information * Actively listened to customers' requests, confirming full understanding before addressing concerns. * Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. * Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Show less



Sun-Brite

• Canada
• Interior Design
• 1 - 100 Employee

• Jr. Project Coordinator

  • Jun 2017 - Jan 2019

  * Built report with Site Supervisor and Administrators alike* Entered product orders into icm data base.* Approved invoicing for accounting department.* Research info for new projects (builders/ trades).* Contact Site Administers for billing and procedures documents.* Up Dated Builders List (contact info).* Excel, Microsoft Word, Outlook.* Created Master Documents (order forms, invoicing, quotation sheets).* Sales Analysis Spreadsheet (monthly).* Request for PO’s sign offs from site supervisors.* Created Check Measure Sheets for purchased suites.* Assessed, monitored and reported on work progression. Show less

• Project Administrator

  • May 2016 - Jun 2017

  * Assist project manager in all administration functions and processes.* Prepare, organize, and distribute all necessary project materials.* Organize and implement formulated policies and procedures.* Attend all project meetings and take notes.* Calculate project metrics including quality assurance, profits and losses.* Collaborate on project with site admins.* Analyze project data and produce progress reports.* Coordinated schedules and day-to-day activities of crew to satisfy project needs.* Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding. Show less



Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Waitress

  • Jun 2015 - Dec 2018

  * Providing excellent wait service to ensure satisfaction. * Taking customer orders and delivering food and beverages. * Offer menu recommendations upon request. * Up-sell additional products when appropriate. * Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages. * Deliver checks and collect bill payments. * Follow all relevant health department regulations. * Maintained accuracy while handling payments, giving change and printing receipts to customers. * Stocked server areas with supplies before, during and after shifts. * Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Show less



Harry Rosen

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Jun 2016

  * Processing Client Customer Service Issues promptly. * Auditing POS Documents entered into database (salesforce) . * Conducting inbound and outbound calls (client pick ups/ tailoring & appointments with sales advisors * Shipping Damaged Merchandise. * Front end Cashier/ completed deposit slips/bags. * Developed administrative processes to achieve organizational objectives and improve office efficiency. * Created/ Updated details in company database by keying in customer contacts and delivery dates. * Maintained inventory in supply closet to prevent shortages. * Directed customer communication to appropriate department personnel. * Organized and maintained filing and document management systems by coordinating, archiving and purging files. * Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. * Prepared packages for shipment by generating packing slips and setting up courier deliveries. Show less



Think Kitchen

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Supervisor

  • Apr 2014 - Jun 2015

  * Conducted Training New Key Holders/ Associates. * Complied with company policies, objectives and communication goals. * Identified and corrected performance and personnel issues to reduce impact to business operations. * Maintained operating schedules to provide effective coverage for key areas and achieve objectives. * Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. * Inputted customer data into computer system, safeguarding financial and personal information to avoid breaches. * Resolved customer complaints and adjusted policies to meet changing needs. * Provided ongoing training to address staff needs. * Demonstrated excellent communication skills in resolving product and consumer complaints. Show less