Experience

INSIGHT Business Solutions

• United States
• Professional Training and Coaching

• Client Support Specialist

  • Feb 2023 - Jul 2023

  Answering inbound and outbound calls from calls regarding setting appointments for multiple clients. Responding to emails and chats as additional form of communication for clients. Assisting clients regarding accounts, appointments, reschedules, warranty, policies. Handling contact information for multiple franchises. Updating and editing excel spreadsheets. Using Slack as an internal and external communication tool. Operating Microsoft word, excel, and PowerPoint to document clients data. Salesforce navigation. Placing outbound calls to follow up with clients for continued future business revenue. Using customer service skills to provide one step resolutions in a professional and timely manner. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Health Concierge

  • Sep 2022 - Dec 2022

  Answering inbound calls & handling incoming chats from multiple clients, assisting employees with their health benefits and enrollments. Placing outbound calls to members to ensure they have reached deadlines. Navigating and multitasking through Salesforce, Microsoft teams/outlook, and multiple internal systems. Handling irate calls from COBRA members w ongoing issues. Applying empathy for members where needed. Processing payments for COBRA members. Ensuring all members receive white glove customer service on each call. Show less



SmartRent

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Support Specialist

  • Mar 2021 - Jul 2022

  Answering inbound calls and placing outbound calls to provide support for clients with Smart Rent smart home devices. Z-Wave compatible devices. Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools Also providing support via chat and email. Following up via email. Troubleshooting any and all technical issues. Assisting with login issues, password resets, codes, portal navigation, Smart Rent mobile app, etc. Creating and submitting tickets. Navigating Salesforce. Working with maintenance, property staff and management, etc. Going the extra mile to ensure all issues are tended to effectively and efficiently. Show less



Dell Technologies

• Biotechnology Research
• 1 - 100 Employee

• Technical Support Specialist

  • Jan 2021 - Mar 2021

  Answering inbound calls for Dell clients. Troubleshooting users through various scenarios to resolve all issues. Walking users though log in, password resets, device set up, systems, softwares, etc. Creating tickets. Placing outbound calls to customers who request call back or other reasons. Ensuring excellent customer satisfaction at the end of every interaction. Answering inbound calls for Dell clients. Troubleshooting users through various scenarios to resolve all issues. Walking users though log in, password resets, device set up, systems, softwares, etc. Creating tickets. Placing outbound calls to customers who request call back or other reasons. Ensuring excellent customer satisfaction at the end of every interaction.



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Customer Service Representative

  • Aug 2020 - Jan 2021

  Answer inbound calls for Verizon Wireless. Communicate with customers via phone and email inquiring about monthly bills, promotions, payments, new device set up, purchasing, etc. Arrange specific pay dates. Creating tickets for shipments. Ensuring customers issue is handled with top tier customer service and a one step resolution. Answer inbound calls for Verizon Wireless. Communicate with customers via phone and email inquiring about monthly bills, promotions, payments, new device set up, purchasing, etc. Arrange specific pay dates. Creating tickets for shipments. Ensuring customers issue is handled with top tier customer service and a one step resolution.



Hulu

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Viewer Experience Advocate

  • Oct 2018 - Feb 2019

  Chat with viewers in regards to account, billing, technical issues, troubleshooting, sign up, feedback, etc. to ensure all receive the best viewer experience. Chat with viewers in regards to account, billing, technical issues, troubleshooting, sign up, feedback, etc. to ensure all receive the best viewer experience.



CaptionCall

• United States
• Telecommunications
• 300 - 400 Employee

• Communications Assistant

  • Oct 2017 - May 2018

  Assisting the hard of hearing through captioning of calls. Entering data and communication accurately into the system for viewers. Ensuring one hundred percent accuracy on every single call for a one stop resolution. Assisting the hard of hearing through captioning of calls. Entering data and communication accurately into the system for viewers. Ensuring one hundred percent accuracy on every single call for a one stop resolution.



GC Services Limited Partnership

• Collections Specialist

  • Sep 2017 - Oct 2017

  Outbound and inbound calls to customers/clients who are overdue on bills or payments. Set up any payment options for the customer if available. Collect and process payments. Outbound and inbound calls to customers/clients who are overdue on bills or payments. Set up any payment options for the customer if available. Collect and process payments.



Maximus

• Australia
• Advertising Services
• 1 - 100 Employee

• Data Entry Specialist

  • Apr 2017 - Oct 2017

  Sort and label files correctly. Route data to correct que. Index every sheet of data. Access clientele's accounts. Confirm clienteles account. Insert clientele data and information. Set up clientele for Medicaid, TANF, CHIP, or other necessary assistance they are requesting. Correctly route clienteles applications. Sort and label files correctly. Route data to correct que. Index every sheet of data. Access clientele's accounts. Confirm clienteles account. Insert clientele data and information. Set up clientele for Medicaid, TANF, CHIP, or other necessary assistance they are requesting. Correctly route clienteles applications.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Mar 2017

  Answering inbound calls. Assisting customers with their bank accounts. Accurately entering data into accounts. Resolving customers issues and concerns. Proving customers with transactions, balances, withdrawals, etc. Determining if fraud protocol is to be taken. Ensuring customers are satisfied at the end of every call with all aspects. Answering inbound calls. Assisting customers with their bank accounts. Accurately entering data into accounts. Resolving customers issues and concerns. Proving customers with transactions, balances, withdrawals, etc. Determining if fraud protocol is to be taken. Ensuring customers are satisfied at the end of every call with all aspects.



Kohl's

• United States
• Events Services
• 1 - 100 Employee

• Sales Associate

  • Sep 2016 - Dec 2016

  Ensuring display of mens department excelled as well as with the children's department. Ringing up customers and assisting them at the register. Assisting customers who need help locating merchandise. Making sure customers are able to find what they are needing. Working other duties if assisted to me by my supervisor. Ensuring display of mens department excelled as well as with the children's department. Ringing up customers and assisting them at the register. Assisting customers who need help locating merchandise. Making sure customers are able to find what they are needing. Working other duties if assisted to me by my supervisor.



LgO SERVICES, LLC

• United States

• Front Desk Receptionist

  • Aug 2014 - Sep 2015

  Run the front desk area and keep it clean. Greet all clientele that entered the building. Assist clientele to the appropriate office of whom they were seeing. Maintain the waiting area. Answer all inbound calls and transfer if needed. Communicate with clientele to set up in home visits. Make outbound calls to customers to confirm appointments. Enter data into the computer system. Scan and file. Run the front desk area and keep it clean. Greet all clientele that entered the building. Assist clientele to the appropriate office of whom they were seeing. Maintain the waiting area. Answer all inbound calls and transfer if needed. Communicate with clientele to set up in home visits. Make outbound calls to customers to confirm appointments. Enter data into the computer system. Scan and file.



Pizza Hut

• Accounting
• 1 - 100 Employee

• Cashier/Server

  • Oct 2014 - Aug 2015

  Ringing up customers at register. Answering inbound calls for customers placing orders. Entering all orders into the system. Ensuring the dining area meets regulations as well as the tables. Filling up the salad bar. Taking customers orders and bringing out their food. Checking up on customers, ensuring their stay is exceptional. Mopping the dining area. Refilling drinks. Closing and opening the store. Ringing up customers at register. Answering inbound calls for customers placing orders. Entering all orders into the system. Ensuring the dining area meets regulations as well as the tables. Filling up the salad bar. Taking customers orders and bringing out their food. Checking up on customers, ensuring their stay is exceptional. Mopping the dining area. Refilling drinks. Closing and opening the store.



Gradys Bar B Q

• United States
• Restaurants
• 1 - 100 Employee

• Cashier

  • Oct 2013 - Sep 2014

  Greeting all customers upon entrance. Ringing up customers at register. Ensuring the dining area meets regulations as well as the tables. Filling up the salad bar. Refilling the condiments. Taking customers orders. Checking up on customers, ensuring their stay is exceptional. Mopping the dining area. Closing and opening the store. Greeting all customers upon entrance. Ringing up customers at register. Ensuring the dining area meets regulations as well as the tables. Filling up the salad bar. Refilling the condiments. Taking customers orders. Checking up on customers, ensuring their stay is exceptional. Mopping the dining area. Closing and opening the store.