Experience

Konami Gaming, Inc.

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• System Implementation Specialist II

  • Dec 2021 - Present

• System Training Specialist II

  • Oct 2019 - Dec 2021

  Provide training for customers and employees that demonstrate comprehensive understanding and technical aptitude/detailed knowledge of casino systems and peripherals. Partner with Project Manager and Implementation Specialist to provide customer specific training during installation of CMS and on site support of installation. Train and mentor new training specialist. Function as a subject matter expert and display proficiency on Konami Casino Management Systems.

• System Support Specialist II

  • Oct 2018 - Oct 2019

  Respond and resolve any work stoppages to maintain a positive customer experience. Function as a point of contact between the customer and engineers. Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Gaming Audit and Accounting Clerk-Compliance

  • Jun 2016 - Oct 2018

  All duties are to be performed in accordance with departmental and property policies, practices, and procedures; also, with Gaming Control Board regulations. The Clerk Gaming Audit and Accounting is for each responsible process to perform all gaming compliance and audit functions for all of the Las Vegas Strip properties. Perform responsible project processes related to strategic objectives of the Financial Shared Services Center division. All duties are to be performed in accordance with departmental and property policies, practices, and procedures; also, with Gaming Control Board regulations. The Clerk Gaming Audit and Accounting is for each responsible process to perform all gaming compliance and audit functions for all of the Las Vegas Strip properties. Perform responsible project processes related to strategic objectives of the Financial Shared Services Center division.



ABCD Computers

• Las Vegas, Nevada Area

• Computer Technican Lead

  • Jan 2011 - Jun 2016