Danielle Prince

Client Operations Specialist at CustomerHD
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Japanese, Spanish Limited working proficiency

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Bio

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Credentials

  • Hindu Wedding
    Happily
    Jul, 2017
    - Sep, 2024
  • Wedding Assistant
    Happily
    Jul, 2017
    - Sep, 2024

Experience

  • CustomerHD
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Client Operations Specialist
      • Mar 2019 - Present

      In this role, I acted as Head of Training, Head of Social, and Head of Sales & Marketing. My various duties included the creation and implementation of standards of procedure as well as training materials for various products/services on behalf of our client. I ensured client success by providing new-hire and recursive training through running a successful training team. I maintain a positive, helpful social media image on behalf of the client. I help build our brand by coordinating sales and marketing initiatives with popular social media content creators as well as business partners. I also acted as an Escalation Point and Quality Assurance agent.

  • Official Sun Tan City
    • Keyholder
      • Jan 2018 - Feb 2019

      I acted as the Manager On Duty whenever the Salon Director was not available. I ensured proper training for new hires while maintaining a secure, sanitary, professional workplace. I maintained high sales numbers while providing a pleasant, personable experience for each client. I acted as the Manager On Duty whenever the Salon Director was not available. I ensured proper training for new hires while maintaining a secure, sanitary, professional workplace. I maintained high sales numbers while providing a pleasant, personable experience for each client.

  • Saints & Scholars - Irish Pub
    • Germany
    • Restaurants
    • 1 - 100 Employee
    • Server
      • Mar 2017 - Oct 2018

      I acted as a server, host, and bartender in a fast-paced Irish Pub. I acted as a server, host, and bartender in a fast-paced Irish Pub.

  • Kent and Queen Anne's Rescue Squad
    • United States
    • 1 - 100 Employee
    • Volunteer
      • Jul 2014 - Mar 2017

      I assist EMTs, paramedics, and other personnel both in the office and during emergency response calls. I have been certified in adult/child/infant CPR, the Heimlich Maneuver, and Bloodborne Pathogens. I assist EMTs, paramedics, and other personnel both in the office and during emergency response calls. I have been certified in adult/child/infant CPR, the Heimlich Maneuver, and Bloodborne Pathogens.

  • Waterman's Crab House
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Assistant Manager
      • May 2011 - Mar 2016

      I held multiple positions over the years at Waterman's Crab House including Server, Bartender, Hostess, and Assistant Manager. My main duties included ensuring a pleasant dining experience for customers by organizing reservations and seating arrangements. I was in charge of training the host and bus staff as well as the creation/organization of their schedules. I also assisted in payroll. I acted as the manager on duty whenever the general manager or owners were unavailable. I held multiple positions over the years at Waterman's Crab House including Server, Bartender, Hostess, and Assistant Manager. My main duties included ensuring a pleasant dining experience for customers by organizing reservations and seating arrangements. I was in charge of training the host and bus staff as well as the creation/organization of their schedules. I also assisted in payroll. I acted as the manager on duty whenever the general manager or owners were unavailable.

  • C.W. Prince & Associates
    • Secretary
      • 2009 - Mar 2016

      My duties included the creation and upkeep of social media, answering and returning phone calls, and the creation of contracts. My duties included the creation and upkeep of social media, answering and returning phone calls, and the creation of contracts.

  • Prince Limousine, Inc.
    • Executive Secretary
      • 2005 - Mar 2016

      I acted as executive secretary for our family business, Prince Limousine. My duties included the creation of contracts, scheduling, assisting clients with any questions, as well as vehicle detailing. I acted as executive secretary for our family business, Prince Limousine. My duties included the creation of contracts, scheduling, assisting clients with any questions, as well as vehicle detailing.

  • High Point University
    • Higher Education
    • 700 & Above Employee
    • Office Assistant
      • Jul 2014 - May 2015

      In this position, I provided a safe, clean environment for students by ensuring students and guests followed University rules. I partnered regularly with campus security to ensure student safety. I was also re-certified in CPR. In this position, I provided a safe, clean environment for students by ensuring students and guests followed University rules. I partnered regularly with campus security to ensure student safety. I was also re-certified in CPR.

    • Business Communications Tutor
      • Oct 2012 - May 2014

      I acted as a tutor for Business Communications students. Some topics including appropriate attire, email format, as well as tips for presentations and professional speech. I acted as a tutor for Business Communications students. Some topics including appropriate attire, email format, as well as tips for presentations and professional speech.

  • The River Plantation
    • United States
    • Recreational Facilities
    • Intern
      • May 2011 - Jun 2011

      I networked for The River Plantation, specifically for the Pintail Point division of The River Plantation. I accompanied potential clients on venue walk-throughs and assisted with any questions regarding event procedures. I networked for The River Plantation, specifically for the Pintail Point division of The River Plantation. I accompanied potential clients on venue walk-throughs and assisted with any questions regarding event procedures.

  • Elegant Events
    • United States
    • Events Services
    • 1 - 100 Employee
    • Assistant Event Planner
      • 2009 - 2011

      I acted as secretary and assistant event planner for our family business, Elegant Events. My duties included the creation of contracts, scheduling, assisting clients with any questions, as well as event setup and breakdown. I acted as secretary and assistant event planner for our family business, Elegant Events. My duties included the creation of contracts, scheduling, assisting clients with any questions, as well as event setup and breakdown.

  • American Container & Trailer Storage LLC
    • Secretary
      • 2009 - 2011

      My duties included answering and returning phone calls, checking of the e-mail, filing, and the creation of contracts. My duties included answering and returning phone calls, checking of the e-mail, filing, and the creation of contracts.

Education

  • High Point University
    Bachelor’s Degree, Business Administration-Entrepreneurship
    2011 - 2015

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