Experience

Laura Hartley Recruitment Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Branch Manager

  • Mar 2022 - Present



To Me To You Support Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Branch Manager

  • May 2020 - Feb 2022



Nurseplus UK Ltd

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Branch Manager

  • Dec 2019 - May 2020

  Nurseplus is a leading provider of nursing and care services to both the health and social care sectors. We pride ourselves on providing flexible agency work for our staff, who are passionate about delivering quality care and to provide a high standard of agency care staff to our clients, from our office network throughout the UK. Nurseplus is a leading provider of nursing and care services to both the health and social care sectors. We pride ourselves on providing flexible agency work for our staff, who are passionate about delivering quality care and to provide a high standard of agency care staff to our clients, from our office network throughout the UK.

• Care Manager

  • Mar 2018 - Dec 2019

  To Me To You Support is a family business providing Support Workers and Care Assistants to a variety of services across Lancashire and Greater Manchester. The business started because we have experienced, first-hand, the incredible influence the right staffing support can provide to vulnerable adults and children. To Me To You Support is a family business providing Support Workers and Care Assistants to a variety of services across Lancashire and Greater Manchester. The business started because we have experienced, first-hand, the incredible influence the right staffing support can provide to vulnerable adults and children.



Lantei

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Sales Manager

  • Mar 2017 - Feb 2018

• Business Development Manager

  • Oct 2016 - Mar 2017

  Lantei are a market leading, multi award winning testing company which offer compliance packages and have achieved national awards including E3 High Growth of the Year 2015 and ECA Contractor of the Year 2014.Our electrical engineers are qualified to all British Standards, and between them they have over 180 years’ experience in the electrical sector, and are trained to offer unrivalled customer service, quality and professionalism



Coben Medical

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Senior Recruitment Consultant

  • Jul 2016 - Oct 2016

  Coben Medical is a premier, specialist medical recruitment agency dedicated to the provision of salaried and locum GP doctors and nurses to a nationwide list of clients within public and private sectors.A leading provider of Salaried and Locum GP Doctors & Nurses throughout the UK and currently hold numerous exclusive GP locum jobs to which other locum agencies do not have access. Providing locum GPs and salaried GP doctors to NHS practices, Prisons, MOD, Out of Hours services and Private Healthcare organisations.Coben Medical is a well established and constantly evolving organisation committed to working closely with clients to provide them with the best recruitment solution available. Equally, we believe that building strong relationships with our doctors is of paramount importance in continuously achieving this objective and allowing us to simultaneously tailor our work to the individual needs of both candidate and client.



Thornbury Nursing and The Guild

• Operations Team Manager

  • Feb 2016 - Jun 2016

  Provide single point line management for the placement and sales teams.Utilise demand analysis to determine proactive and reactive actions.Monitor and develop performance of individual team members.Translate senior management direction into operational success within the branch.Working together with the Operations Team Leader, directly manage work flow of placement team on a shift by shift basis, designating daily tasks / team shape whilst adjusting task allocation according to demand.Collate and analyse business demands and trends.Keep a keen eye on competitor activity and escalate as required.Determine weekly and monthly team focus based on demand trends.Monitor inbound / outbound individual performance.Provide regular professional development reviews (PDR’s) and supportstaff members in achieving their goals.Work with Business Manager to develop and roll out nurse promotions.Provide leadership in relation to the whole team, ensuring KPI’s are met.Support sales team with help and guidance, utilising your knowledge ofcurrent trends and requirements

• Operations Team Leader

  • Jan 2015 - Jan 2016

  Placing qualified nurses into temporary bookings within the NHS and private healthcare organisations.Provide single point line management for the Placement team.To directly manage work flow of the Placement team on a shift by shift basis, designating daily tasks and adjusting according to demand.Assist the Business Manager with translation of senior management direction into operational success.Monitor and develop performance of individual team members.Provide leadership to the team, ensuring KPI’s are met.Acts as escalation point of contact for service user issues and complex requests

• Placement Coordinator

  • Aug 2014 - Jan 2015

  Carry out work in a manner that maintains and promotes a quality service.Accurately input and update information on candidate’s computer records.Select nurses and health care assistants solely on the basis of competence and suitability for the job.Contribute to the planning of your allocated teams daily workload, ensuring priorities are met at all times.Ensure the booking process is carried out following TNS protocol.Maintain accurate records for team KPIs and future planning.Manage individual responsibilities allocated and report to team leader on a regular basis.Respond to queries from other departments and provide information as required.Support manager(s) with the audit process as and when necessary.Allocate nurses and health care support workers to requested bookings.Provide guidance and support to field staff working in temporary nursing placements.To present professional, courteous and knowledgeable behaviour to clients, service user, field staff and Working on own initiative. Excellent Interpersonal and communication skills.Adhering to Data Protection Act 1998.Complaint Handling and resolving.Driven dynamic and highly motivatedLeadership & People management skillsExcellent Customer Service.Possess an eye for detail.Strong organizational skills.Ability to absorb technical information. Adaptable to new challenges colleagues alike



Foster Care Associates

• United Kingdom
• Philanthropic Fundraising Services
• 100 - 200 Employee

• Foster Care Advisor

  • Apr 2014 - Aug 2014

  Provide quality guidance and advice to support potential foster carers on their journey to becoming approvedUndertaking inbound and outbound call back/contact activity to prospective foster carers (PFCs)Using effective questioning and listening skills to make a judgement about progressing to next stageCompleting in depth enquiry forms including detailed report writing; in a timely manner to gather all required information.Provision of quality advice and guidance to support PFCs on their journey to becoming approved foster carersAgreeing appropriate dates and times for advisors to attend home visits with PFCs including consideration of specific travel distance and times.Adhering to company policies in regard to data protection and safe guarding of children high volume target driven environmentUsage of IT and communication systems, including email and databases



H&T Group plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Deputy Manager

  • Mar 2011 - Apr 2014

  Offering Pawn broking, pay day advance and same day loans, buying and selling gold diamonds & silverResponsible for assisting the Manager in overseeing the day to day operations of the Store.In absence of the manager full responsibility for the store.Covering other stores in absence of management organizing different staffCompleting staffing rotas and organizing holiday charts.Constantly thinking of new ways to improve store performance including charity and keep it local events internally and externally.Ensuring the store targets are achieved, these include financial targets as well as the maintenance of high levels of customer. Assisting the store manager in recruitment of new staff and training new starters and guiding through thecompany training program.Completing Staff observations and providing feedback to encourage a more productive work force.Assisting in performance capability and disciplinary actions.Reviewing the store profit and loss sheets to highlight key areas of achievement and those requiring improvement; including monitoring of staff salaries, overtime and in store cost control. Adept at juggling competing demands and shifting priorities. Communicating with internal & external bodies to ensure that the customer is receiving excellent service



AIMS INTERNATIONAL UK LTD

• Senior Case Handler

  • Oct 2010 - Feb 2011

  Claims management for mis sold Payment Protection Insurance.Training new members of staff; explaining processes and key information and supporting them through the progression.Responsible for guiding claimants through the claims process and liaising with financial institutesInterviewing claimants to glean information about the claim so that decisions can be made whether or not to take on the case.Regularly deal with difficult or demanding claimantsWork with multiple claims at once, adept at juggling competing demands and shifting priorities. Communicating with both sides to ensure that the client is receiving good serviceContacting clients by telephone to explain actions taken and offers madeWriting to clients to advise of full and final lender responses to their complaintReviewing other case handler offers to ensure full redress is paid to our clients.Calculating and invoicing clients relating to fees for service provided



Elsworth Associates

• United Kingdom
• IT Services and IT Consulting

• Customer Service Associate

  • Mar 2010 - Oct 2010

  Responsible for loading new cases ensuring all information is correct and up to dateCompleting and filing complex documents, analysing information and specifics and sharing information with claimants and company representatives. Handle administrative tasks, such as updating client files, typing documents and working office equipment like fax machines, copiers and scanners. Contacting clients by telephone to explain actions takenIssuing and assisting clients in the completion of PPI consumer questionnairesCalculating and invoicing clients relating to fees for service.



NatWest

• Banking
• 700 & Above Employee

• Senior Customer Service officer & Customer Advisor

  • Jul 2006 - Feb 2010

  Managing the sub branch and leading the team to fulfil their roles.Monitoring staff targets and encouraging development.I reported directly to the Branch Manager, responsible for all areas of cash control, cashier coaching and performance management for the cashiering teamFace-to-face transactional banking service within the branch delivering excellent customer service and generating sales and referrals.Identified sales opportunities which would deliver a better service to customers, meet targetsAdhere at all times to internal and external regulatory, operational and credit control systems and procedures.Provided high quality customer service in every interaction



First Choice Holidays

• United Kingdom
• 1 - 100 Employee

• Travel Consultant

  • Sep 2001 - Jun 2006

  Senior member of staff gained lots of experience and knowledge. Assisted the manager and assistant manager in the day-to-day running of the shop.Analysed sale values, authorised discounts to maximise profitsAchieved sales targets and gave excellent customer service.Development of staff. Senior member of staff gained lots of experience and knowledge. Assisted the manager and assistant manager in the day-to-day running of the shop.Analysed sale values, authorised discounts to maximise profitsAchieved sales targets and gave excellent customer service.Development of staff.