Experience

Addland

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Lead Customer Success Manager

  • Jun 2022 - Present

• Regional Sales Manager- London & South East

  • Mar 2021 - Jun 2022



Reapit

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Regional Sales Manager

  • Oct 2020 - Mar 2021



Lucinda Ellery

• UK Consultant

  • Apr 2019 - Dec 2019



Rightmove

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Account Manager

  • Mar 2017 - Mar 2019

• Training & Development Executive

  • Nov 2015 - Mar 2017

  Rightmove is the UK's biggest online property portal. As a training and development executive my role is to guide our customers through their experience, offering knowledge, training and expertise to help them create growth and profit within the property industry. Are you an estate agent, on RightMove and wanting to learn more about your business?Our team can provide you with insights, thorough personalised training and collate reports all tailored to your business to enable you to identify opportunities for new business. www.rightmove.co.uk



MYA Cosmetic Surgery

• United Kingdom
• Cosmetics
• 1 - 100 Employee

• Patient Care Coordinator

  • Jan 2015 - Mar 2017

  MYA is one of the UK’s leading cosmetic surgery clinics. As a MYA patient co-ordinator I was responsible for a patient’s experience throughout the life of their treatment plan. I would speak in-depth about the procedures, discuss expectations, risks, and suitability and ensure the patients questions are answered reassuringly. My duties included:• Consulting patients acting as their first point of contact in the clinic.• Booking surgeon consultations.• Booking operating time.• Ordering of implants/garments• Keeping in contact with patients via email/ telephone.• Securing payment.• Reviewing surgeon notes and GP letters.• Achieving monthly targets.



Beaverbrooks

• United Kingdom
• Luxury Goods & Jewelry
• 200 - 300 Employee

• Sales Consultant

  • Nov 2010 - Jan 2015

  My market knowledge coupled with my ability to quickly form relationships enabled me to communicate professionally with customers, suppliers and head office. The relationships which have been forged over the years have resulted in a good working environment and repeat business for both Beaverbrook’s as a company and me as an individual.My duties included, but were not restricted to:• Making sure I hit daily, weekly, monthly and yearly targets.• Providing the customer with impeccable service as the motive behind the purchase would often be sentimental.• Informing the customer of their options and clearly promote the desired product.• Handling customer complaints / queries – dealing with issues head on whilst keeping an empathetic yet assertive professional approach, to ensure I have the best intentions for the business and customer.• Ensuring constant communication with suppliers, customers, head office, specialist departments and manufacturers.



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Nov 2009 - Oct 2010

  The position of Hollister model involves wearing brand clothing to showcase apparel and fashion accessories.Hollister models perform cashier duties during busy store hours and a typical work day would include, but were not restricted to:• Answering questions about products, services, and merchandise.• Merchandising and ensuring customer satisfaction.• Maintaining a strong fashion sense combined with being personable and approachable. The position of Hollister model involves wearing brand clothing to showcase apparel and fashion accessories.Hollister models perform cashier duties during busy store hours and a typical work day would include, but were not restricted to:• Answering questions about products, services, and merchandise.• Merchandising and ensuring customer satisfaction.• Maintaining a strong fashion sense combined with being personable and approachable.