Operations Manager

• Oct 2019 - Present

I assist in providing leadership to a sizable team of over 240 employees, I am responsible for overseeing the intricate operations within the office, encompassing a broad range of functions such as recruitment, scheduling, tracking, onboarding, and resource distribution. My introduction of various efficiency and documentation programs has delivered cost savings for the organization. Key accomplishments include: * Deployment of Construction Management, Fleet Management, Payroll Program, and Device Management software, fostering operational efficiency. * Development of Standard Operating Procedure (SOP) manuals aimed at codifying institutional knowledge and generating content for training, thereby enhancing departmental comprehension of the organization's methodologies. * Production of innovative marketing materials in both digital and print formats, rejuvenating the brand image of MC Painting, a company with a near three-decade history, and aiding in the rebranding of MC Contracting. * Attendance and record-keeping of all internal company meetings to ensure adherence to agreements and maintain operational cadence. * Execution of pre-screening processes for all applicants for internal office positions, ensuring the recruitment of top-tier talent. * Production of various Key Performance Indicator (KPI) reports for executive team review, facilitating the monitoring of team member responsibilities. * Organization of morale-boosting events and programs for employees, thereby fostering a positive and productive work environment. Show less

Director of Client Services

• Aug 2013 - Sep 2019

Lead Project Manager with 11 direct reports with annual revenues in excess of $12 million requiring the management of multiple, concurrent projects (up to 45 projects at one time) against aggressive timelines and extensive sales/customer/client interaction. Responsible for estimate generation, coordination and management of national/international installation services including output quality control Highlights Include: * On going management of global custom product supply for Apple Inc. -30 store worldwide roll out while managing over 30 employees. -Total project cost $810,000. -To date all completed on time and within budget. * On going coordination seasonal change out for Old Navy’s core locations in New York, Chicago, San Francisco and Madero, Mexico including both Old Navy and Gap head offices. Rollout statement for all locations combined $380,000 with a production crew of over 50 people. * Created Project Manager Training Manual. Guide used to navigate through ticketing system software in addition to directing client requests. Show less

Account Manager

• Aug 2006 - Aug 2013

Responsible for management of five sales representatives along with their Corporate clients (average of 8-10 clients a piece). Major Accomplishments: * Created standard for company invoicing. * Developed process for company packouts. Directed recurring park Holiday decor for Disneyland Resort. * Organized restaurant signage nationwide for Chick-fil-a on several campaigns. * Managed photoshoots and print items for Urban Decay including their international meetings and props. * Lead trade show development participation for multiple clients. * Created Account Manager training guide. A manual used to assist employees through the company’s ticketing system software in addition to navigating client requests. * Wrote a Working Together Sales Package given to all new Sales Personnel. A guide I developed for Sales Representatives and Project Managers to collaborate on projects. Show less

Traffic Coordinator

• Aug 2005 - Aug 2006

Responsible for office management, including the preparation and distribution of status reports and timelines, coordination of client meeting logistics, including equipment set up, proof management as well as scheduling and trafficking of workflow through the company. Responsible for office management, including the preparation and distribution of status reports and timelines, coordination of client meeting logistics, including equipment set up, proof management as well as scheduling and trafficking of workflow through the company.

Advertising

• Jun 2004 - Sep 2004