Analyst

• Sep 2020 - Present

Co Manager

• Mar 2019 - Sep 2020

• Increased sales by 15% in 2019 exceeding conversion and credit card enrollment benchmarks in all 4 quarters• Successfully managed a $3M/year revenue store and a team of 18 sales associates and 3 team leads. • Utilized data reports and in-the-moment information to make effective business decision• Designed an assimilation plan for new employees that was adopted by all 13 DC-Northern Virginia district stores• Specifically selected to assist other regional stores with training, strategic planning and client engagement based on proven results and strong communication skills.• Fostered relationships with local businesses to further enhance client experience through events and activities, with a total of 8 events in 2019, and 12 planned in 2020. • Recognized by peers and supervisors for providing a consistent and excellent client experience with proven sales results

Interim Store Manager

• Feb 2020 - Mar 2020

• Increased gross margin (+8% above brand average), conversion (+12%) and credit (+100%) over 2019 results• Sourced, hired, and developed new employees to meet business needs using Workday• Effectively prioritized workload through successful planning and management of 6 sales associates and 2 team leads.

Sales Lead

• Oct 2018 - Mar 2019

• Drove sales results and client experience by modeling successful behaviors for peers and sales associates• Assisted and trained 8 new associates on standard operating procedures. • Oversaw store Instagram account and increased page activity by 30% in 4 months.

Placement Specialist II

• Mar 2017 - Jul 2018

Placement Specialist II, Team Lead (March 2017 - July 2018)• Exceeded all performance metrics for 7 consecutive quarters• Spearheaded a standardization project in Salesforce to allow consistent reporting amongst regional teams• Analyzed team performance metrics and recommended solutions to increase efficiency and customer satisfaction• Created and presented new training procedures to ensure successful on-boarding Placement Specialist I (February 2016 - March 2017)• Identified, researched, and vetted new potential placement partners in 6 states based on school guidelines• Developed and maintained relationships with over 100 students, faculty, and placement locations • Liaised with several internal departments, including legal, for successful on-time placement and issue resolution• Provided consistent and clear verbal and written communication to students and faculty through placement cycle

Placement Specialist I

• Feb 2016 - Mar 2017

• Identified, researched, and vetted new potential placement partners in 6 states based on school guidelines• Developed and maintained relationships with over 100 students, faculty, and placement locations• Liaised with several internal departments, including legal, for successful on-time placement and issue resolution• Provided consistent and clear verbal and written communication to students and faculty through placement cycle

Assistant Manager/District Loss Prevention Captain

• Dec 2010 - Dec 2015

GYMBOREE CORPORATION, Annapolis, MD • Oversaw operations for 3 retail stores in conjunction with store managers • Analyzed lost merchandise data and selling reports to recommend solutions to leadership • Recruited and train new 9 employees to meet Gymboree Employee standards • Fostered connections with new and returning customers to create a positive shopping experience GYMBOREE CORPORATION, Annapolis, MD • Oversaw operations for 3 retail stores in conjunction with store managers • Analyzed lost merchandise data and selling reports to recommend solutions to leadership • Recruited and train new 9 employees to meet Gymboree Employee standards • Fostered connections with new and returning customers to create a positive shopping experience