Experience

VGS

• United States
• Financial Services
• 1 - 100 Employee

• Global Billing Operations & Accounts Receivable

  • 2021 - Present

  New York, United States Data Security & Compliance



DoubleVerify

• United States
• Advertising Services
• 700 & Above Employee

• Global Director of Revenue Operations

  • Jul 2014 - Apr 2020

  Greater New York City Area ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Operate as a result-driven Revenue Operations Director managing the daily operations from order to cash, isolating revenue leakage, and implementing processes to maximize revenue. Currently, managing global expansion, planning, technology advancements, and policy/procedure development. I have been able to optimize cash flow and mitigate the risk associated with complex and diverse customer portfolios. Responsible for hiring and managing the Revenue Operations Team to… Show more ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Operate as a result-driven Revenue Operations Director managing the daily operations from order to cash, isolating revenue leakage, and implementing processes to maximize revenue. Currently, managing global expansion, planning, technology advancements, and policy/procedure development. I have been able to optimize cash flow and mitigate the risk associated with complex and diverse customer portfolios. Responsible for hiring and managing the Revenue Operations Team to oversee: Billing, Accounts Receivable, Revenue Analytics. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Strengthened relationships with our global accounts. Entangled complex client set-up issues to resolution eliminating undue client friction. Decreased DSO by 30%. ● Built best-in-class team to include Billing, Accounts Receivable, Revenue Analytics to drive revenue initiatives, and ensure metrics align with corporate-wide targets. ● Developed and facilitated a successful team strategy to manage global growth, thus meeting the company’s expansion needs ● Boosted workflow efficiency by reorganizing the Billing Queues and Accounts Receivable Collections process. Appointed a point person for the processing of adjustments enabling disputes to be resolved in a timely manner and payment received. Customer satisfaction increased by 30%. ● Supported geographic growth strategies, developing plans to integrate and address financial and operational objectives and challenges respectively, for major shifts in the existing business model. ● Streamlined the sales enablement process providing onboarding documentation to assist Sales Operations spread across geographical locations manage client onboarding in relation to finance needs. ● Integrate performance measures such as Accounts Receivable analysis, along with Salesforce Dashboards and SAP SQL reporting to maximize the revenue forming a decision framework for organizational strategy.

• Manager of Billing Operations

  • Jul 2012 - Jul 2014

  New York NY ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Managed the daily operations from order to cash, isolating revenue leakage, and implementing processes to maximize revenue. Hired a Revenue Operations team and implemented SAP Business One to work with our existing Salesforce CRM System. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Implemented processes and procedures to streamline the billing. Worked on automation with our Project Management Team and Third Wave Business Systems for integration between Salesforce and… Show more ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Managed the daily operations from order to cash, isolating revenue leakage, and implementing processes to maximize revenue. Hired a Revenue Operations team and implemented SAP Business One to work with our existing Salesforce CRM System. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Implemented processes and procedures to streamline the billing. Worked on automation with our Project Management Team and Third Wave Business Systems for integration between Salesforce and SAP Business One. ● Created Dynamic SAP SQL reports that provided real-time metrics used to support the decisions made by the team and management. ● Understanding and addressing client needs, providing feedback to internal teams to take the necessary actions. ● Acted as a front-line ambassador to support, address, and resolve any client dissatisfaction my team received. ● Created dynamic Salesforce Dashboards to visually understand changing business conditions in real-time. ● Responsible for conceiving, prioritizing, and testing projects; as well as defining specifications to project managers and developers for SAP Business One and Salesforce. ● Worked with CFO to restructure the Finance Department to include Revenue Analytics. This change streamlined the billing process and increased days to bill by 40%. ▶️ Major Accomplishments ● Was promoted to Director of Revenue Operations which also included overseeing Accounts Receivable.



SS&C Intralinks

• United States
• Financial Services
• 700 & Above Employee

• Billing Operations

  • Jul 2011 - Aug 2012

  New York , NY 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Revenue Operations Consultant -Current State Systems ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Designed a global billing automation process to track and reconcile all client services production billing. Identified revenue leakage, putting the process in place to maximize revenue. Production revenue increased by 15% ● Communicated with the Director of Client Services to understand the production process in order to revamp shipping reporting for billing purposes. Created… Show more 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Revenue Operations Consultant -Current State Systems ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Designed a global billing automation process to track and reconcile all client services production billing. Identified revenue leakage, putting the process in place to maximize revenue. Production revenue increased by 15% ● Communicated with the Director of Client Services to understand the production process in order to revamp shipping reporting for billing purposes. Created excel spreadsheets using embedded if than statements and Vlookups to track orders that had shipped, and show fees that needed to be billed based on specific criteria. Processes set in place enabled all production revenue to be accounted for and special fees to stand out and be billed for based on excel formulas. ● Implemented reporting by Region in order to forecast billable opportunities for Americas Team vs. EMEA Team. ● Responsible for taking over and fixing issues with all e-invoicing requests, communicating with suppliers from several different portal systems globally, in order to set up accounts and resolve delivery and approval issues. Results showed all invoices that were over 6 months delinquent were now being approved for payment. Resolve over 600,000K in invoices past due ● Ensured that the order management system reflected accurate data for revenue recognition. Show less



Condé Nast

• United States
• Media Production
• 700 & Above Employee

• Digital Billing Disputes Manager

  • Jan 2006 - Jul 2011

  United States ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Digital Billing Disputes Manager responsible for managing the analysis of contracts, spreadsheets, and tracking reports in order to facilitate resolving billing disputes and decrease DSO. Worked closely with the VP of Finance, Sales, and Delaware shared service center to resolve client disputes. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Analysis of contracts, spreadsheets, and tracking reports in order to facilitate resolving billing disputes. Was able to resolve… Show more ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Digital Billing Disputes Manager responsible for managing the analysis of contracts, spreadsheets, and tracking reports in order to facilitate resolving billing disputes and decrease DSO. Worked closely with the VP of Finance, Sales, and Delaware shared service center to resolve client disputes. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Analysis of contracts, spreadsheets, and tracking reports in order to facilitate resolving billing disputes. Was able to resolve over 100K weekly resulting in payment. ● Liaison between Sales, Revenue Operations, Ad Agencies, and Delaware Shared Services Center credit/collection staff as needed for specific accounts. Created Adjustment process that became the standard for processing and approval of adjustments. ● Assisted on monthly 20K/60Day conference call to go over the status of outstanding accounts and ensure all adjustments had been accounted for. Was successful in bringing down DSO by 40% ● Assisted with Month End procedures comparing monthly actuals to prior year forecast and estimate. ● Completed special projects, ad hoc reports, major client reconciliations, and billing system related issues. Became a point person for sales addressing questions and client needs. ● Reconciled monthly production revenue, working with Creative Services. Revenue increased by 30% implementing monthly checks for booked revenue. ● Evaluated and recommended systems and procedural improvements to reduce the incidence of the need for billing corrections/adjustments. ● Organized the monthly Sales and Revenue Operations meeting to discuss any important issues that needed to be addressed between Finance and Sales. Meeting increased efficiencies by 30%. ● Resolved complex billing related issue and saved over 60K a year in adjustments that would have not been in our favor. ● Trained employees on systems, procedures, reporting, and analysis in order to effectively recognize the revenue. ● Work with auditors on audit preparation. Show less



Sony Music Entertainment

• United States
• Musicians
• 700 & Above Employee

• Senior Billing & Systems Operation Analyst

  • Feb 1994 - Jan 2006

  United States ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Senior Billing and Systems Operations Associate responsible for managing 5,000+ artists globally. Responsible for research and analysis of client discrepancies ranging from $2K to $2M. Responsible for the daily error log, working closely with the AS 400 team to resolve so orders could be placed. Reported to the Director of Sales Services and worked closely with the Sony Music Plant in Pitman NJ as well as Credit and Collections and sales. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃… Show more ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Senior Billing and Systems Operations Associate responsible for managing 5,000+ artists globally. Responsible for research and analysis of client discrepancies ranging from $2K to $2M. Responsible for the daily error log, working closely with the AS 400 team to resolve so orders could be placed. Reported to the Director of Sales Services and worked closely with the Sony Music Plant in Pitman NJ as well as Credit and Collections and sales. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Was the point person for the Sales Service Department on all billing-related issues. ● Resolved over 2M in discrepancies quarterly bring down DSO by 30%. Worked closed with VP of credit and collections providing transparency on the status of client issues. ● Created sales & billing reports in JD Edwards World Writer, obtaining detailed customer information. This information was especially helpful to run reports off of high-volume adjustments over 50K in pages. Was the only person at Sony Music who had full knowledge of this program. Was able to cut the workload in half with my knowledge. ● Work with our auditors on audit preparation and implemented processes and procedures that streamlined operations. ●Trained new employees monthly on the AS400 billing system, coordinated major projects between departments globally as well as the Sony Music Plants which housed the returns centers. Training decreased errors by 35%. ●Organized/led project, The Sony Music Employee Talent Show benefiting VH1's Save the Music Foundation. Wrote proposal, raised $16k, coordinated insurance/permits, grossed $4500 for charity, raised in-kind contributions from graphic designers, advertisers, etc., organized meetings, picked artists, booked space, and managed all deadlines. Show less



Kimberling & Wisdom

• Account Administrator

  • Jul 1993 - Jan 1994

  29 Broadway Whitehall St, New York, NY 10001 ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Directly reported to the Partners at this accounting firm working on client accounts and sending out monthly statements. Provided customer service support for client issues and maintained client files. Was the resident computer expert. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Successfully maintained our client records on a monthly basis and provided excellent support to our customers.



SIMON FINANCIAL NETWORK

• Account Administrator

  • Mar 1991 - Jul 1993

  New York City Metropolitan Area ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Directly reported to the owner of this Financial Planning Business. Managed client account setups and maintained database of accounts. Oversaw 20 clients and managed their accounts, paying client bills, analyzing accounts and credit repair. Met with clients and explained basic financial reports including cash flow, earnings and P&L, in QuickBooks. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Successfully maintained our client records on a monthly basis and provided… Show more ▶️ 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 Directly reported to the owner of this Financial Planning Business. Managed client account setups and maintained database of accounts. Oversaw 20 clients and managed their accounts, paying client bills, analyzing accounts and credit repair. Met with clients and explained basic financial reports including cash flow, earnings and P&L, in QuickBooks. ▶️ 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐄𝐃 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 ● Successfully maintained our client records on a monthly basis and provided excellent support to our customers. ● Expert in QuickBooks able to work efficiently meeting deadlines. ● Able to work independently and take direction. Would meet clients regularly taking meetings when my boss could not make it back to the office on time. Show less