Experience

Navy Gateway Inns & Suites
• United States
• Hospitality
• 1 - 100 Employee
• Front Desk

  • Oct 2022 - Present

American Airlines
• United States
• Airlines and Aviation
• 700 & Above Employee
• Reservations

  • Apr 2022 - Oct 2022


Great Wolf Lodge

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Supervisor

  • Aug 2021 - Feb 2022

  - Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded - Provides coaching, encouragement, and recognition to staff when needed - Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement - Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas - Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance - Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department - Supervises activities of staff and area to ensure compliance with resort standards - Handles and solves guest complains Show less

• Hospitality Rotational

  • Jan 2019 - Jan 2020

  Room attendant and I was responsible for: - Making sure I have everything in my Cart to start the day before cleaning all the departures. - Clean all the departure room that is assigned to me. - Also clean all the stay over guest room that is assigned to me. - Restock the cart I used for the day. After being a room attendant, I was trained to be a supervisor and they let me be a housekeeping supervisor & public area supervisor. As a Housekeeping supervisor, I was responsible for: - Making sure my floor closet is full of stock so that room attendant will be provided just incase they need something in their rooms. - Gather all the room attendant that was assign at my floor for the day. - Check every attendant's room before flipping it and telling the front desk that the room can be occupy. - Making sure that soaps, shampoos & conditioners, toilet paper, trashbags, etc. is well stocked in every room before releasing it. As a Public Area Supervisor, I was responsible for: - Deciding on who to put in the hotel's different section and making sure they know what are their responsibility to look onto, maintained clean, and what section of the hotel they should the room calls. - Always look behind the attendant's task. - Making sure no mess was left behind. - Making sure that they threw all the garbage properly at the dumpster. - Stocking the public area closet so that they will have enough stock whenever there is a room call to be done. Show less



The Village Sports Club

• United States
• Spectator Sports

• Front Desk Receptionist

  • Mar 2018 - Oct 2018

  I was responsible for: - Greeting the incoming members & guest. - Handling the main POS (Point of Sales) for the whole club. - Handles member's questions and answer about their membership fees. - Rearranging every month every member's statement of account. (Accounting always prints the statement of account and we are responsible for putting it in their respective folders) - Handles all the income everyday at the club. Club's fee, membership fees, restaurant bills, etc. I was responsible for: - Greeting the incoming members & guest. - Handling the main POS (Point of Sales) for the whole club. - Handles member's questions and answer about their membership fees. - Rearranging every month every member's statement of account. (Accounting always prints the statement of account and we are responsible for putting it in their respective folders) - Handles all the income everyday at the club. Club's fee, membership fees, restaurant bills, etc.