Experience

Modus Group, LLC (from Radius Telematics)

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Operations

  • Jun 2006 - Present



Modus, LLC

• San Francisco Bay Area

• Director of Operations

  • Jul 2006 - Mar 2009

  Manager of Customer Operations, Modus Group / Telecom Business/M2M Solutions Partner – Huntington Beach, CA Headquarters. Worked remote from Bay Area satellite office. Began as Customer Service Rep, advanced to Manager and ultimately Director of the Operations organization. Handled all customer escalation issues for over 500 national corporate accounts. Sat on weekly calls with the National account teams to discuss long term plans and projects for large corporate customers. Continuously worked on internal process improvements and managed implementing the changes. Managed large customer projects including device deployments, rate plan analysis, and cost awareness. Performed ongoing health analysis of team contributions compared to revenue intake on a customer/account basis and made decisions that assisted in the continued financial growth of the company. Built lasting relationships with external clients via excellent professional written and verbal communications. Responsible for Resale Partner Relations. Managed contracts, supported these agents through the entire sales process including assisting with quotes, M2M solutions, and post sales support. Worked with direct telecom carriers (Sprint, Verizon, AT&T) to get latest promotions and pricing materials ensuring a competitive channel. Provided online demos for new agents explaining how our custom portals work. Show less