Operations Coordinator

• Aug 2023 - Present

HR Learning & Development Officer

• Jan 2023 - Aug 2023

I currently work as a HR Learning & Development Officer at Oak Tree Mobility, where I provide training and support to employees regarding product and process knowledge. This includes: • Managing the recent implementation of new HR software by preparing various training materials and communications. • Showcasing and sharing several learning & development modules to support our employee’s knowledge on both products and processes. • Implementing a companywide overhaul and refresh of all… Show more I currently work as a HR Learning & Development Officer at Oak Tree Mobility, where I provide training and support to employees regarding product and process knowledge. This includes: • Managing the recent implementation of new HR software by preparing various training materials and communications. • Showcasing and sharing several learning & development modules to support our employee’s knowledge on both products and processes. • Implementing a companywide overhaul and refresh of all our Health & Safety policies and documentation to ensure compliance and better protect our employees. Show less I currently work as a HR Learning & Development Officer at Oak Tree Mobility, where I provide training and support to employees regarding product and process knowledge. This includes: • Managing the recent implementation of new HR software by preparing various training materials and communications. • Showcasing and sharing several learning & development modules to support our employee’s knowledge on both products and processes. • Implementing a companywide overhaul and refresh of all… Show more I currently work as a HR Learning & Development Officer at Oak Tree Mobility, where I provide training and support to employees regarding product and process knowledge. This includes: • Managing the recent implementation of new HR software by preparing various training materials and communications. • Showcasing and sharing several learning & development modules to support our employee’s knowledge on both products and processes. • Implementing a companywide overhaul and refresh of all our Health & Safety policies and documentation to ensure compliance and better protect our employees. Show less

Communications Coordinator

• Apr 2021 - Dec 2022

Previously, I served as a Communications Coordinator for Middletons Mobility, which involved the following: • Worked within the Operations Department to reignite some projects that were put on hold due to the pandemic. This meant flexibility and communication was key to getting projects delivered on time and to the desired specifications. • Managed content and created a weekly newsletter which was published to Middletons retail stores, sales representatives, and head office… Show more Previously, I served as a Communications Coordinator for Middletons Mobility, which involved the following: • Worked within the Operations Department to reignite some projects that were put on hold due to the pandemic. This meant flexibility and communication was key to getting projects delivered on time and to the desired specifications. • Managed content and created a weekly newsletter which was published to Middletons retail stores, sales representatives, and head office employees. • Implemented a new communications software, which had a social media style and allowed for visual, instant communication with our staff. This gave me the opportunity to see when our colleagues were most engaged and test posts that catered to them. • In this role, I utilized my skills in graphic design, strategic planning, and content development within the company's brand guidelines. Show less Previously, I served as a Communications Coordinator for Middletons Mobility, which involved the following: • Worked within the Operations Department to reignite some projects that were put on hold due to the pandemic. This meant flexibility and communication was key to getting projects delivered on time and to the desired specifications. • Managed content and created a weekly newsletter which was published to Middletons retail stores, sales representatives, and head office… Show more Previously, I served as a Communications Coordinator for Middletons Mobility, which involved the following: • Worked within the Operations Department to reignite some projects that were put on hold due to the pandemic. This meant flexibility and communication was key to getting projects delivered on time and to the desired specifications. • Managed content and created a weekly newsletter which was published to Middletons retail stores, sales representatives, and head office employees. • Implemented a new communications software, which had a social media style and allowed for visual, instant communication with our staff. This gave me the opportunity to see when our colleagues were most engaged and test posts that catered to them. • In this role, I utilized my skills in graphic design, strategic planning, and content development within the company's brand guidelines. Show less

Customer Care Advisor

• Nov 2020 - Apr 2021

Administrative Assistant

• May 2019 - Jul 2020

• As part of the wider administration team, I assisted in many areas of the business depending on which team needed support, mostly my work was with the Transportation and Healthcare Departments. • Assisted on proposals, contracts, quality management, staff resumes and business development projects. • Helped to staff reception which meant coordinating meetings, mail, lunch & learn events, answering phone calls and greeting guests that came into the office. I also organised virtual… Show more • As part of the wider administration team, I assisted in many areas of the business depending on which team needed support, mostly my work was with the Transportation and Healthcare Departments. • Assisted on proposals, contracts, quality management, staff resumes and business development projects. • Helped to staff reception which meant coordinating meetings, mail, lunch & learn events, answering phone calls and greeting guests that came into the office. I also organised virtual learning events for the staff with various external companies when the business became remote. Show less • As part of the wider administration team, I assisted in many areas of the business depending on which team needed support, mostly my work was with the Transportation and Healthcare Departments. • Assisted on proposals, contracts, quality management, staff resumes and business development projects. • Helped to staff reception which meant coordinating meetings, mail, lunch & learn events, answering phone calls and greeting guests that came into the office. I also organised virtual… Show more • As part of the wider administration team, I assisted in many areas of the business depending on which team needed support, mostly my work was with the Transportation and Healthcare Departments. • Assisted on proposals, contracts, quality management, staff resumes and business development projects. • Helped to staff reception which meant coordinating meetings, mail, lunch & learn events, answering phone calls and greeting guests that came into the office. I also organised virtual learning events for the staff with various external companies when the business became remote. Show less

Administrative Assistant

• Feb 2019 - Apr 2019

Property Projects Assistant

• Jul 2015 - Aug 2017

• A large part of my role was to be a gateway of information between different teams and the individual Project Managers which allowed me to log, monitor and check information. • Monitored, circulated and ensured approval was gained on stage gate process documentation. Such as contracts, procurement specifications, financial information, architectural plans, meeting minutes/actions and various reports for both internal and external use. • Project managed a number of large-scale office… Show more • A large part of my role was to be a gateway of information between different teams and the individual Project Managers which allowed me to log, monitor and check information. • Monitored, circulated and ensured approval was gained on stage gate process documentation. Such as contracts, procurement specifications, financial information, architectural plans, meeting minutes/actions and various reports for both internal and external use. • Project managed a number of large-scale office moves within the company both in train stations across the network and in the Head Office itself. This meant personally overseeing budgets, timescales, expectations, and communications with those involved both internally and externally. • Liaised with the press department about new projects the team was working on and proofing communications before being published. • Helped to support senior project management by reviewing CV’s, initial onboarding, scheduling interviews, going through leaver processes, etc. Show less • A large part of my role was to be a gateway of information between different teams and the individual Project Managers which allowed me to log, monitor and check information. • Monitored, circulated and ensured approval was gained on stage gate process documentation. Such as contracts, procurement specifications, financial information, architectural plans, meeting minutes/actions and various reports for both internal and external use. • Project managed a number of large-scale office… Show more • A large part of my role was to be a gateway of information between different teams and the individual Project Managers which allowed me to log, monitor and check information. • Monitored, circulated and ensured approval was gained on stage gate process documentation. Such as contracts, procurement specifications, financial information, architectural plans, meeting minutes/actions and various reports for both internal and external use. • Project managed a number of large-scale office moves within the company both in train stations across the network and in the Head Office itself. This meant personally overseeing budgets, timescales, expectations, and communications with those involved both internally and externally. • Liaised with the press department about new projects the team was working on and proofing communications before being published. • Helped to support senior project management by reviewing CV’s, initial onboarding, scheduling interviews, going through leaver processes, etc. Show less

Customer Service Advisor

• Jun 2013 - Sep 2014

Retail Sales Assistant

• Nov 2010 - Jul 2012

Office Administrator

• Jul 2007 - Jul 2009