Manager of Customer Service

• Jul 2014 - Present

Manage the Customer Service Department of a global manufacturer and distributor of coatings. Review all orders entered for accuracy. Develop,maintain and distribute all tracking reports, KPIs and sales figures. Process and create all shipping paperwork for shipments to international customers and affiliate offices. Work closely with Shipping and our freight forwarders to ensure timely delivery of international shipments. Process all returns and credits for domestic and international customers and affiliate offices. Working to improve all processes for compliance regarding imports and exports. Trained to be a compliance auditor and internal auditor for ISO.

Customer Service Supervisor

• Dec 2014 - Jun 2016

Oversee Customer Service Department of a global coatings company. Review all orders entered for accuracy. Provide all training to new hires. Develop and maintain all tracking reports for orders and sales figures. Process all returns and credits for domestic and international customers. Process customer complaints and CAPAs through the appropriate departments. Review all departmental processes to re-evaluate for efficiencies. Maintain pricing databases in IFS. Served as an internal auditor during our ISO 9001 recertification. Implemented a Cross Training program between the Customer Service and Shipping Departments. Provided all training for our Mexico office for our ERP system.

Export Coordinator / Int'l Customer Service

• Apr 2014 - Nov 2014

Processed all incoming international orders. Created and booked all air and ocean shipments for a global coatings company. Worked with the Shipping department and freight forwarders to coordinate shipments. Invoiced all outgoing orders and provided shipping documents to all international customers. I am certified to ship all hazardous materials except radioactive materials by all standard methods. (Air, rail, road, & ocean)

Customer Service Manager

• Jun 2007 - Aug 2008

Oversee the international customer service team for a global manufacturer and distributor of agricultural chemicals. Manage a staff of five account specialists, liaison with supply chain, finance, senior management, Mumbai and the marketing and sales teams. Process export orders and work with our brokers for imports. Provide brokers with shipment information. Work closely with finance to help maintain the integrity of our billing process and close each financial period. Process all finished goods movements between tolling facilities and warehouses, working closely with our supply chain team. Also worked with supply chain on inventory reconciliation. Maintain and update all training materials for the account specialists.

Account Specialist

• Jun 2002 - Jun 2007

Worked in the customer service department processing orders, taking phone calls, maintaining consignment accounts and reconciling consignment inventories. Interacted with sales and marketing teams. Provided "cradle to grave" customer service. Extensive SAP knowledge. Worked in the customer service department processing orders, taking phone calls, maintaining consignment accounts and reconciling consignment inventories. Interacted with sales and marketing teams. Provided "cradle to grave" customer service. Extensive SAP knowledge.

Customer Service Supervisor

• Feb 2000 - May 2002

Oversaw the Customer Service Department. Train new hires, monitored direct shipments from our Canada branch, processing & finishing orders. Track and report the performance of my team. Supported any overflow of work, such as processing orders and ensure timely deliveries. Oversaw the Customer Service Department. Train new hires, monitored direct shipments from our Canada branch, processing & finishing orders. Track and report the performance of my team. Supported any overflow of work, such as processing orders and ensure timely deliveries.

Collection Coordinator

• 1997 - 2000

Collections Coordinator

• 1997 - 2000