Experience

Counsellor

• Wellness and Fitness Services
• 1 - 100 Employee

• Counsellor

  • Sep 2017 - Present



Dunluce

• Training Manager

  • Mar 2016 - Present



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Manager

  • Jun 2012 - Mar 2016

  Welcoming customers and visitors into the shopHandling cash quickly, accurately and responsiblyPromoting products and servicesPromoting machinesProviding a friendly and efficient service so as to encourage repeat businessTalk to customers with a view to identifying opportunities to promote profitable turnoverDeal with customer complaints and comments in such a way as to enhance customer loyalty, resolving as many as possible in the shop.Maintain customer service throughout the shop according to Divisional standardsContribute to colleague trainingOpen and / or Close the shop and work alone during the morning and evening shiftPrepare and implement staffing schedules as agreed by the ManagerAdhere to Human Resources Policies and Procedures



Homecare Independent Living

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Caregiver

  • Sep 2010 - Jun 2012

  Follow care and support plans devised for each Service UserSupport the individual in their daily living activities, i.e. assistance with washing, feeding, toileting, bathing, offering the minimum help to encourage independence.Encourage the service user to exercise choice in personal care, clothing, lifestyle and habit whilst supporting the health and safety of the individual and an awareness of the importance of age appropriateness.Ensure that each person is enjoying an appropriate diet.



Laser Electrical

• Retail Sales Manager

  • Jul 2007 - Sep 2010

  Completes store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensures availability of merchandise and services by approving contracts; maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.Secures merchandise by implementing security systems and measures.Protects employees and customers by providing a safe and clean store environment.Maintains the stability and reputation of the store by complying with legal requirements.Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Contributes to team effort by accomplishing related results as needed.