Experience

RSB Environmental Full Service WBE/SBE Environmental Consulting Firm

• United States
• Environmental Services
• 1 - 100 Employee

• Senior Project Coordinator

  • Aug 2023 - Present



The Better Business Bureau of Greater Houston and South Texas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Data Quality Coordinator/Account Manager

  • Feb 2022 - Aug 2023

  • Prepare, analyze, and maintain quality system data • Suggest actions to improve sales performance and identify opportunities for growth • Generate new business using existing and potential customer networks • Provide departments with quality planning and support • Develop positive relationships with clients • Reach out to business owners to share the Better Business Bureau’s mission of advancing marketplace trust • Act as the point of contact and handle customers’ individual needs • Resolve conflicts and provide solutions to customers in a timely manner • Report on the status of accounts and transactions • Set and track sales account targets, aligned with company objectives • Manage a portfolio of accounts to achieve long-term success Show less



Smart Carrier

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Analyst/Director of Sales and Technology Operations

  • Apr 2021 - Jan 2022

  • Day to day technical and procedural operations of the Sales, Care, and Retention of all aspects ensuring delivery of high-quality customer service to all customers. • Partnering with telecommunication teams to manage any support or sales tickets via Zendesk or Jira. • Accounting management of customers along with managing the “pre-paid” services of customers Via Zoho or PayPal. • Overseeing, managing and audits of all end user profiles and access levels for company sales and CRM services. • Manage the TILTX Sales Operations Desk via Salesforce and Zoho which provides operational, technical, and business continuity support to all Sales and Retention teams 7 days a week. • Productivity measurement and insights of the sales operations support desk (Zendesk). • Managing leads and planning large scale technical initiatives on behalf of Sales and our Technology partner. • Being on call and report out to both our Sales Team and our Technology Operations team on issues that impact the start of both new business development as well as continued customer retention. • Scheduling meetings while maintaining organization of CEO’s and other employee’s calendars. • Enrolling new sales contractors and employees in ADP and ensuring the sales contractors receive their monthly sales reports. Show less



Mancuso Household

• Houston, Texas, United States

• Homemaker

  • Apr 2014 - Apr 2021

  • Responsible for household accounting and budgeting via Microsoft software • Maintaining a healthy and happy lifestyle and keeping up with every day needs of home and family • Specializing in organizing multiple events for family and friends, while also multitasking several different tasks at one time • Responsible for household accounting and budgeting via Microsoft software • Maintaining a healthy and happy lifestyle and keeping up with every day needs of home and family • Specializing in organizing multiple events for family and friends, while also multitasking several different tasks at one time



The Monogram Shop

• Houston, Texas, United States

• Sales And Service Specialist

  • May 2019 - Apr 2020

  • In charge of taking and assisting in design of customer’s monogram orders, decision making of gift purchases, and collecting customer’s payments • Dedicated to customer care and empathetically resolving any customer’s order disputes in a timely manner • Effectively communicated with embroidery machine operators regarding timeliness of orders • Reliable for maintaining organization of and restocking inventory and displays, while ensuring a clean work environment and storefront • Accomplished pricing of new inventory with fellow employees Show less



K M Recovery

• Lot Manager

  • Jan 2010 - Apr 2014

  • Liable for all accounting and tax preparation via QuickBooks• Organizing, filing, and maintaining repossession lot inventory and repossession packets • Proficiently and professionally communicating with businesses and client’s regarding repossessions in a timely manner• Coordinating with repossession transporters to schedule pick up and drop off times• Creating and distributing repossession packets to employees• Assisted owner with repossessions of property while focusing on customer service and care Show less

• Lot Manager

  • Jan 2010 - Apr 2014

  • Liable for all accounting and tax preparation via QuickBooks• Organizing, filing, and maintaining repossession lot inventory and repossession packets • Proficiently and professionally communicating with businesses and client’s regarding repossessions in a timely manner• Coordinating with repossession transporters to schedule pick up and drop off times• Creating and distributing repossession packets to employees• Assisted owner with repossessions of property while focusing on customer service and care Show less



COLORECTAL SURGICAL ASSOCIATES, LTD, L.L.P

• United States
• Medical Practices

• Medical Receptionist

  • Sep 2013 - Nov 2013

  • Accountable for opening and closing clinic including assurance of the cleanliness and organization of the front and back office • Professionally answering high call volumes, scheduling patient appointments, and answering any patient questions • Filing and organizing patient folders • Focused on greeting, checking patients in upon arrival and out at the end of appointment, and making appointment reminder calls and emails • Accountable for opening and closing clinic including assurance of the cleanliness and organization of the front and back office • Professionally answering high call volumes, scheduling patient appointments, and answering any patient questions • Filing and organizing patient folders • Focused on greeting, checking patients in upon arrival and out at the end of appointment, and making appointment reminder calls and emails



Grace Anna’s Boutique

• United States
• Retail

• Sales And Service Specialist

  • Mar 2013 - Sep 2013

  • Reliable for opening and closing store • Maintaining a clean and friendly work environment while most importantly keeping all inventory and merchandise organized and presentable • Securing payment for customer’s purchases and maintaining customer satisfaction • Concentrating on greeting customers, assisting with styling customer’s wardrobe purchases for any type of occasion, and satisfaction of customer’s purchases • Assisting with training of new hires • Reliable for opening and closing store • Maintaining a clean and friendly work environment while most importantly keeping all inventory and merchandise organized and presentable • Securing payment for customer’s purchases and maintaining customer satisfaction • Concentrating on greeting customers, assisting with styling customer’s wardrobe purchases for any type of occasion, and satisfaction of customer’s purchases • Assisting with training of new hires



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Head Waiter

  • Oct 2010 - Jan 2012

  Hostess, To-Go Service, and Head Waiter • Trustworthy to balance daily cash flow, disburse tips, and collect customer’s payments • Excelled in customer service and training new hires on restaurant procedures and policies • Organized community functions for promotional advertising Hostess, To-Go Service, and Head Waiter • Trustworthy to balance daily cash flow, disburse tips, and collect customer’s payments • Excelled in customer service and training new hires on restaurant procedures and policies • Organized community functions for promotional advertising