Experience

Forward Service Corporation

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Quality Support Manager

  • May 2019 - Present

  Oversees training and quality improvement processes for both W-2 and FSET across all FSC service delivery regions. Drives initiatives to coach and support staff to achieve desired outcomes through a comprehensive new worker training program, onsite observations, caseload and report compliance monitoring, technical assistance, and delivery of ongoing technical and program training. Responsible for development and delivery of a quality assurance plan that aligns with company performance… Show more Oversees training and quality improvement processes for both W-2 and FSET across all FSC service delivery regions. Drives initiatives to coach and support staff to achieve desired outcomes through a comprehensive new worker training program, onsite observations, caseload and report compliance monitoring, technical assistance, and delivery of ongoing technical and program training. Responsible for development and delivery of a quality assurance plan that aligns with company performance standards.

• Quality Assurance Analyst/Trainer Team Lead

  • Feb 2015 - Present

  Shawano, Wisconsin Monitors all programs, tracks performance, develops curriculum and delivers staff training on a variety of topics. Reviews monitoring results, assess training needs and conducts staff trainings across multiple programs, regions and offices.

• W-2 Case Manager/Financial Employment Planner

  • Jun 2011 - Mar 2015

  Provides individual and group services to assist individuals in achieving more effective personal, educational or vocational outcomes. These services are provided through on-going case management, Employability Plan development, and coordination with other agencies to facilitate needed services such as treatment, education, training, and formal assessment


Aurora Health Care
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Customer Service Representative

  • Jan 2008 - Nov 2011