Experience

Advantage Group GA

• United States
• Insurance
• 1 - 100 Employee

• Agent / Producer

  • Jul 2022 - Present

  Independent Agent - Life, Accident & Health Insurance - Licensed in Michigan Independent Agent - Life, Accident & Health Insurance - Licensed in Michigan



Dunkin'

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Lead

  • Jun 2019 - Present

  • Coach crew members throughout their shift to execute operational excellence, resulting in delivery of the ultimate customer experience. • Motivate others, celebrate successes, and provide feedback. • Communicate shift priorities, goals, and results with team members. • Resolve guest issues. • Ensure brand standards, recipes, and systems and executed. • Manage cash over/short during shift. • Maintain a safe, secure, and healthy work environment following both food and safety guidelines as well as COVID-19 guidelines. Show less



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Keyholder

  • Jan 2018 - May 2019

  • Assisted in creating and sustaining a pleasant and hospitable work environment. Ensured that all customers were served in a courteous and efficient manner. • Understood and held staff accountable for following all store policies and procedures. • Assisted the Store Manager in meeting all sales and production goals. • Received applications and participated in the interviewing of applicants as needed. • Ensured that all safety measures were consistent with The Salvation Army policy and government regulations and all personnel were in compliance. • Assisted in scheduling of Sales Associates and all unpaid staff as required. • Assisted in completion of payroll information for all store personnel. • Immediately reported theft, customer complaints, injuries, and any unsafe equipment or conditions to Store Manager, Store Supervisor and/or Center Administrators. • Assisted Store Manager in ensuring that the store is well stocked and all merchandise is properly rotated per written policy. • Assisted in training, retraining and supervision of all employees and unpaid staff. • Held responsibility for the proper accounting and banking of cash receipts per written policy. • Ensured that all paperwork was completed thoroughly and accurately and forwarded to the Center Finance Office daily. • Served as back up for the Store Manager or Assistant Manager as needed. • Opened and closed the store as assigned. Show less



Danielle's Housekeeping Services

• Oakland County, Michigan, United States

• Owner

  • Jul 2011 - Dec 2017

  • Planned the services, managed money, and marketed company. • Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing. • Ensured all rooms were cared for and inspected according to standards. • Protected equipment and made sure there were no inadequacies • Notified clients of any damages, deficits and disturbances. • Dealt with reasonable complaints/requests with professionalism and patience. • Checked stocking levels of all consumables and replaced when appropriate. Show less



Two Hands - Inside & Out Housecleaning & Landscaping

• Oakland County, Michigan, United States

• Landscaper

  • Dec 2010 - Jun 2017

  • Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing. • Ensured all rooms were cared for and inspected according to standards. • Protected equipment and made sure there are no inadequacies. • Mowed, edged and fertilized lawns. • Weeded and mulched landscape beds. • Trimmed small trees, hedges and shrubs. • Removed unwanted, dead or damaged trees. • Planted shrubs, flowers and trees. • Watered gardens, lawns and landscapes. • Monitored and maintained plant health. Show less



Binson's Home Health Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Billing Specialist

  • Apr 2006 - Jun 2010

  • Obtained referrals and pre-authorizations as required for procedures. • Checked eligibility and benefits verification for treatments, hospitalizations, and procedures. • Reviewed patient bills for accuracy and completeness, and obtained any missing information. • Prepared, reviewed, and transmitted claims using billing software, including electronic and paper claim processing. • Followed up on unpaid claims within standard billing cycle timeframe. • Called insurance companies regarding any discrepancy in payments if necessary. • Identified and billed secondary or tertiary insurances. • Reviewed accounts for insurance of patient follow-up. • Researched and appealed denied claims. • Answered all patient or insurance telephone inquiries pertaining to assigned accounts. • Set up patient payment plans and work collection accounts. • Updated cash spreadsheets and ran collection reports. Show less



Milford High School

• Milford, Michigan, United States

• Principal Secretary

  • Aug 2002 - Nov 2005

  • Prepared written correspondence, forms, schedules, and reports. • Prepared instructional materials, meeting agendas, honor rolls, graduation lists, and campus communication as requested. • Maintained a daily teacher attendance log and records for substitute teachers. • Monitored and processed personnel time records including leave requests and reports. • Maintained school calendar of events. • Scheduled meetings and appointments and maintained calendar for principal. • Assisted students, teachers, and parents as needed. • Received incoming calls, took reliable messages, and routed to appropriate staff. • Maintained files including mailing lists, student records, visitor logs, office communication, and grade reports. • Updated handbooks, policy manuals, and other documents as assigned. • Performed routine bookkeeping tasks to maintain campus budget records. • Prepared and processed purchase orders. • Received, stored, and issued supplies and equipment. • Prepared and made cash deposits for activity accounts. • Assisted with coordination of faculty meetings and campus activities. • Assisted with campus budget preparation. • Maintained inventory of fixed assets, equipment, and supplies. Show less