Experience

Elephant Insurance

• United States
• Insurance Carriers
• 200 - 300 Employee

• Underwriting Data Analyst

  • Oct 2023 - Present

  Richmond, VA • Create pricing models via Microsoft Excel and Python to analyze the performance of different segments of the business • Maintain the Underwriting Workflow via queries in SQL Server and porting them to SQL Server Reporting Services • Create and Maintain Stored Procedures for Monthly Reporting • Create reports in Excel and SSRS as requested for stakeholders • Troubleshoot and refurbish obsolete queries • Complete ad hoc requests for data

• Jr. Underwriting Data Analyst

  • Nov 2022 - Nov 2023

  United States * Oversee and maintain Underwriting tables * Create reports as requested to by stakeholders * Analyze data and review for industry trends * Troubleshoot and refurbish obsolete queries * Complete ad hoc requests for data

• Underwriter II

  • May 2021 - Nov 2022

  • Prepared written communication via email correspondence on adverse underwriting decisions with customers • Received phone calls from external insurance agents to discuss regarding underwriting decisions, as well as, serve as a help desk with quote inquiries errors during the application process • Worked projects on behalf of the Underwriting Department as assigned • Reviewed insurance policies for unacceptable risks, then amend the policy or cancel the policy, according to our… Show more • Prepared written communication via email correspondence on adverse underwriting decisions with customers • Received phone calls from external insurance agents to discuss regarding underwriting decisions, as well as, serve as a help desk with quote inquiries errors during the application process • Worked projects on behalf of the Underwriting Department as assigned • Reviewed insurance policies for unacceptable risks, then amend the policy or cancel the policy, according to our underwriting guideline

• Undewriter I

  • Oct 2020 - May 2021

• Underwriting Specialist Team Lead

  • Aug 2019 - Oct 2020

  • Created daily Schedule for UW Specialists • Worked renewal and free-look activities on behalf of our partner company • Prepared written communication via email correspondence on adverse underwriting decisions with customers on behalf of partner company • Handled escalated phone calls from customers regarding underwriting decisions

• Underwriting Specialist

  • Apr 2018 - Aug 2019

  • All duties of a Licensed Customer Service Agent • Take phone calls assisting customers with underwriting decisions • Placed phone calls to follow-up on customer inquiries regarding underwriting decisions • Worked Free-look and non-renewal activities • Corresponded with Customers regarding Underwriting concerns on behalf of Elephant via emails • Assisted Billing Agents and Customer Service Agents with Underwriting questions

• Personal Auto Insurance Agent

  • Oct 2016 - Aug 2018

  • Assisted customers in creating policy amendments • Educated customers on insurance coverage • Assisted in providing quotes for new policies for policyholders • Explained underwriting guidelines to customers • Resolved inquiries for lienholders • Resolved billing inquiries for customers



Bowlmor AMF

• United States
• Entertainment Providers
• 200 - 300 Employee

• Shift Manager

  • Apr 2014 - Oct 2016

  Mechanicsville, 23111



BOWL AMERICA, INC.

• United States
• 1 - 100 Employee

• Shift Manager

  • Mar 2013 - Apr 2014

  Short Pump, Virginia, United States