Experience

Coastal Pools

• United States
• Software Development

• Office Manager

  • Jul 2020 - Present

  • Client Relations: point of contact for customers throughout the construction process ensure timely and accurate communication. • Project Management: oversee all scheduling of all sales calls, client meetings, subcontractors/foremen and laborers. • Software Optimization and Office Management: implement standard processes and systems maximizing data accessibility and organize all current projects so they are easily accessible to appropriate parties. • Marketing: create consistent marketing material to support business development initiatives. • Financial Operations: oversee accounts receivable and payable over seeing 120% growth over 2019 sales.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales Specialist

  • 2018 - Feb 2021

  • Handles multiple Requests for Proposals daily while managing a clean and accurate sales funnel • Manages customer profiles for historical data and future sales potential • Responsible for contract pull through for 150+ managed hotels in Mid-Atlantic• Responds in a timely manner to incoming group/catering opportunities • Partners with administrative sales team on developing skill set• Train and onboard new members on operating systems, sales tactics, and life of a lead• Demonstrates excellent selling skills, effective communication, and a detailed oriented communication• Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.• Partner with Revenue Management teams to ensure maximum profits for each group• Achieved 100% event satisfaction from sales surveys

• Senior Sales Manager

  • Mar 2016 - Mar 2018

• Senior Sales Executive

  • Mar 2014 - Mar 2016

  • Developed relationships within the community to strengthen and expand customer base for group/catering sales opportunities• Acted as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office• Monitored the effective resolution of guest issues that arise because of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders• Served the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty

• Sales Manager

  • Aug 2011 - Mar 2014

• Site Specialist and Administrative Assistant

  • Jun 2010 - Aug 2011

• Banquet Server

  • Jun 2009 - Jun 2010