Danielle Higginbotham
Senior Admissions Representative at Full Sail DC3- Claim this Profile
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Topline Score
Bio
Credentials
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Excel Quick Tips
LinkedInMay, 2022- Oct, 2024 -
Excel: PivotTables for Beginners
LinkedInMay, 2022- Oct, 2024 -
Adopting the Habits of Elite Performers
Full Sail UniversitySep, 2021- Oct, 2024 -
Leadership Mindsets
Full Sail UniversitySep, 2021- Oct, 2024
Experience
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Full Sail DC3
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E-Learning Providers
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1 - 100 Employee
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Senior Admissions Representative
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Feb 2020 - Present
· Rewarded "Pilot Award" from Richard Waters for top tier performance in the Admissions Department· Promoted to Senior position on one year anniversary due to consistently exceeding expectations and performing professionally· Ranked number one in the admissions department regarding application volume, activations and demonstrating a professional workflow while managing senior responsibilities · Recommended by leadership to take part in staffing and recruiting agents· Improved department by interviewing potential candidates as well as training them on the phone and teaching them work responsibilities· Designed new training/flying schedule· Collaborated with Team Leader every week putting together PowerPoint presentation for team meetings· Formulated analytical reports for three different departments· Experienced in supervising Manager on Duty (MOD) shifts and help solve issues that may occur regarding tech issues, escalated calls, emergency’s, etc.· Cross trained in post enrollment, digital communications, staffing/recruiting, hosting, and scheduling training sessions for new agents, VBTS breakout room host/chat moderator and, hosting next steps navigation sessions
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Operations Manager
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Apr 2018 - Feb 2019
· Utilized strong interpersonal and communication skills to serve customers - received a promotion to Operations Manager shortly after getting hired. · Accomplished recruiting 15 new employees every semester who enhanced the representation of a positive and friendly working environment · Increased the average numbers of sales by coaching sales pitches to the sales team and training them how to interact with customers in a professional and enthusiastic manner· Improved employee’s individual work ethic skills by pairing them to work with others who have compatible strengths and weaknesses. · Rewarded a raise in December 2018 for demonstrating excellent attitude and masterful consumer service skills· Mastered multitasking skills by communicating with several people on the phone throughout the day while managing productive workflow· Received a letter of recommendation
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SeaWorld Parks & Entertainment
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United States
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Entertainment Providers
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700 & Above Employee
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Merchandise Sales Associate
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Jun 2017 - Sep 2017
· Greeted customers in a friendly manner and assisted them in finding the right product suitable for what they desired· Collaborated with staff by making sure each gift store was organized and restocked shelves on display that neatly and effectively represent the products· Earned six extra Sea World tickets as a reward for always showing up to work on time and for being a role model by demonstrating professional work ethic · Greeted customers in a friendly manner and assisted them in finding the right product suitable for what they desired· Collaborated with staff by making sure each gift store was organized and restocked shelves on display that neatly and effectively represent the products· Earned six extra Sea World tickets as a reward for always showing up to work on time and for being a role model by demonstrating professional work ethic
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Park Host Operations
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May 2016 - Aug 2016
· Set goals every day to make the guest feel special during their experience visiting the resort · Offered a raise after a month of employment due to hard work and expressing enthusiasm in the company on a daily bases· Learned the value of how important customer service skills are in a working place from resolving problems for guests and staff in a professional manner. · Discovered my passion to serve others in a professional workplace by realizing the positive impact I made to guest and my co-workers. · Gained teamwork skills in terms of professionally collaborating with co-workers to decrease workload and make work tasks flow efficiently
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Education
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2017 - 2019
University of Central Florida
Bachelor of Science - BS, Industrial and Organizational Psychology -
2015 - 2017
Valencia College
Associate's degree, General Studies
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